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January 2024 by Andrew Goulet
I have watched vystar decline steadily to become the worst banking experience I've ever had. The level of incompetence is shocking and unacceptable.
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December 2023 by Tiffinnie Taylor
Ivan is always very helpful and I formative of new products every time I am in the bank. It is very appreciated as well as his festive attire today before Christmas! Merry Christmas ?
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September 2023 by david
Recently moved to Fernandina from Alabama. Was overall a little nervous about finding a new credit union due to my last treating me exceptionally well. With that being said I felt right at home after speaking with one of the employees Lauren. The twang in her voice brought back the family style atmosphere I was used to. Very informative and helpful, she got me in and out with all my questions comments concerns answered then and there in one visit. Would definitely recommend this branch to anyone.
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September 2023 by rotten mutt AJ
Ive had vystar since 2020, i hadnt had issues until now. I had a issue with my bank acc and they had froze my card without telling me or notifying me, i went to the bank to see what was going on and i did not have some of the things i needed to prepare myself, they told me to come in the next day with said info and i did as instructed. They then said “oh we dont need that now were just gonna mail you a form”. ?♀️ they were zero help and now are making the process longer when unnecessary. People have bills to pay and dont have time to wait.
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August 2023 by Lisa Robertson
I got the pleasure to speak/work with Jarett Delly. He is extremely knowledgeable, kind and went over and beyond to help me get approved for a loan and also helped me start to build my credit for the better. I came to him lost and he showed me that there is a light at the end of the tunnel. He has helped me like no other. I just want to scream at the top of lungs so that any and everyone knows he is the BEST and that I recommend working with him!! Thanks for all your help.
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July 2023 by Mary Higgins
So grateful today for my Vystar specialist Italia Caserta. I was actually calling a Rep. I had spoken to many months earlier on a old Vystar business card which turned out to outdated! I just needed to lower my payments on my vehicle to help with my climbing debt. Turns out, Rep. Italia, received that call and quickly contacted me to see if she could help.Amazingly, by the time we finished, I had found out I was pre-approved for extra finances that allowed me to pay off an outstanding debt. Italia offered a cheaper and equally excellent car warranty to mine with IWS that saved me literally hundreds. No kidding. The Rep. Corrine, with IWS, was equally awesome as she explained all my benefits for my warranty!I am so genuinely pleased with my Vystar Bank and those I met today. Definitely a great experience!
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June 2023 by Hernan Miranda
I have been a VyStar member for more than a decade with several accounts, prior banking with National and International financial institutions. Christina, provides a true difference to the Fernandina Beach branch, the teller team and the whole VyStar family. Her outstanding customer service, efficient, courteous, and great demeanor are definitely elevating the VyStar brand to an outstanding level of customer service and a positive experience for the members.
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June 2023 by Malik B.
Christina was great, answered all my questions and made it quick and easy definitely recommend going here
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May 2023 by Courtney Crounse
I worked with Jessica Cochran on an auto loan and she is by far the best individual I have ever worked with on banking and loans. Her customer service was excellent, it exceeded my expectations and it was such a breath of fresh air to work with someone who values her clients. You don’t find that a lot these days! Banking can sometimes be a frustrating experience but Jessica made it so easy and stress free with her knowledge, expertise and prompt replies. Thank you Jessica!
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April 2023 by Frances G
I love coming to the VyStar on the island because all the staff are so nice and very patient with any transaction. Especially AnnLaury she’s my favorite! She’s always so positive and makes me laugh as well as being a hard worker.
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April 2023 by Catherine Valera
Alyssa Bedwell, Relationship Specialist I, took the time and care to provide personalized customer service to me today. She cheerfully went out of her way to print copies of checks I needed. It is reassurring to know that VyStar staff are responsive to their customers' needs.
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April 2023 by Mayberry Family
I haven’t experienced such customer service in a very long time. We were able to come up with alternative strategies to allow me to walk out the door with the check and amount I needed. Jessica did not rush me, offered other services that would help my finances and made wonderful suggestions that were eagerly accepted. We chatted like old friends and the experience was incredibly positive. I would recommend this branch and especially Jessica Cochran for any banking and loan needs! I am thankful for her service!
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April 2023 by Molly Graham
Recently visited the Fernandina Beach branch Denna Hallman is who we saw on our visit. She is a great employee and very knowledgeable of all service offered by VyStar. She was willing to help and listened to our needs. She went above and beyond for us. She is a great asset for VyStar and the reason we will continue to conduct business. VyStar needs more employees like Denna.
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April 2023 by Ashley R
I love coming here and seeing Jessica Cochran, shes always so helpful and not to mention easy to talk to. She's always in a good mood, has a smile on, and goes above and beyond. I could go on and on about how wonderful she is!
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March 2023 by Janice Shreve
Stopped in to VyStar today for information on setting up a checking account. I was assisted by a very helpful and pleasant gentleman. Mr. Anderson gave me the information and his bussiness card for when I decide to move my account. I have never utilized a credit Union before . What an unexpected experience, professional, kind, and welcoming. This was my first experience at the Fernandina Beach Branch. I highly recommend checking them out if you're looking for a superior banking experience.