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January 2024 by Deborah T.
Horrible pharmacy service: the WORST Walgreens location for DriveThru or In-Store pick up. Wait time is consistently over 30 minutes in line: not enough employees- they rotate from drive thru window to inside counter instead of having one person for each counter. Calling ahead??? They say it's ready and it's not! Gave multiple chances. We are DONE! Sad.
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January 2024 by Jim O.
On the phone 1hr and 11mins and then they hung up on me! What kind of a pharmacy is this? I'm glad I've changed pharmacies!!!!!
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November 2023 by Fran G.
This place doesn't belong on Amelia Island! It's mostly empty. A waste of space. Not clean. No one around to help you. They really should close this store. I went there for some face cream - the shelves were empty. Mostly sun tan lotions.
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September 2023 by John M
Awful service! And always a long line with a huge wait. I just switched to CVS which has much better service.
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September 2023 by Beach W.
What a lousy job they do here. First prescription I've had filled here. Called to see if it was ready and the call rang thru to the pharmacy, They answered it, not saying a word, and slapped it on call park. After 2 minutes it rings back to them, and they did the same thing. 4 times. Answer the damn phone and do your job. Not gonna ever be your customer. First AND Last time
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August 2023 by Herman W.
Go elsewhere. Scrips are NEVER ready when promised. Always short staffed, always a line at the pharmacy. Checking in the app is pointless- if you simply wait to see a scrip filled in there you'll die first from whatever condition you need your medication for.
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June 2023 by Traci C.
On hold for 45 min after never receiving update on my prescription. Everyone there says they're new and no one knows anything. Worst customer service. Not enough help
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May 2023 by Jim R
Zero stars is most appropriate. It likely isn’t onsite staffs fault and I am never rude to them. Their automated system is awful. I have been on hold twice today trying to do an auto refill that, after auto prompts requires me to speak with someone on site - and yes, I still have 2 auto refills left per the prescription. It was 10 minutes on hold on the first call with 2 callers ahead of me throughout. On the second attempt, one hour later, same result. Though after 16 minutes I am down to one call. Not sure if that is because another caller gave up before me this time. There is always a long line when picking up in person. Never an issue at Walmart, Publix, Harris Teeter, Waas or others. Why is it only an issue here? My guess is the volume of business that is required by various plans and contracts to go to Walgreens is too high for that location to physically manage. They can only cram so many people to work back there. I will check with my plan today to find another option. Take your business elsewhere if that is an option. If not, consider mail order. Otherwise, you have my sympathy. But don’t take your frustration out on the people that work there.
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April 2023 by Charlene S.
After waiting in line at the pickup window for over 30 minutes, we were told at the window that one drug still needed printing and the other needed to be reviewed by the pharmacist. I had called prior to asking my neighbor to take me to the Fernandina Beach Walgreens and was told that both prescriptions would be ready by 5pm. It was 5:40pm when we got to the window. We explained the situation and asked the employee to check with the pharmacist. The pharmacy manager, Leonara, came to the window and tersely told us that the muscle relaxer was ready, but I was not receiving the oxycodone because I already had pain pills that had recently been picked up. I explained that the ED doctor had ordered the oxycodone (only enough for the weekend) because she did not want me doubling up on hydrocodone (which I told her I had). The doctor was trying to avoid more tests on the weekend or having to admit me to the hospital to control pain. Leonara only reacted uglier, with an attitude of judgement. She said that they "might" release the drug when my other prescription expired. Here's what she didn't know: I take 7 methotrexate pills (a chemotherapy drug) every week, 5 mg of prednisone every day, and a Humira injection every other week. My portion of the cost of these drugs for 2023 has been over $4,000 (through the end of March). Obviously, neither she nor the pharmacist looked to see why I might need pain pills. Perhaps they didn't even care. I have EORA (Elderly-Onset Rheumatoid Arthritis) that my rheumatologist has been trying to control for months. I have joint damage in my spine, wrist, knees, etc. My son is a doctor. He trained for over 10 years, and when he prescribes a medication, he is aware of all the medical issues the patient has. Apparently, some pharmacists believe that they know more - without even reviewing the medications a customer is taking. Furthermore, the disrespect and insult given to us at the window added mental pain to my already overwhelming physical pain. These people should not be working in any pharmacy. One day, either them or someone they love will be sick and in pain. I hope they find more caring and understanding than they have given. As for me, I am moving all of my prescriptions to CVS. I hope there is more love there.
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April 2023 by Adam C.
Very very slow! Currently standing in a line of 9 people at the pharmacy and they have one person working the register.
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March 2023 by Tony S.
Very very very slow. I have been in the drive thru for 45 minutes with only 2 cars in front of me. Many people behind me left. Maybe they went inside. I haven't had success inside either. They are understaffed and don't care. Car in front of me tied to complain . Very sad. Mail order pharmacy. May be better option. Or CVS
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February 2023 by Lysette C.
I feel bad for the Walgreens pharmacy employees as i don't think they have the resources to efficiently support their roles. The phones don't work, the prescriptions are coming in incorrectly in their system and at times their system has said the insurance has denied when the insurance says they paid the claim.I've been trying to get my prescriptions for the last three days, spending hours on the phone and an hour and a half in the store, with no luck. I'm frustrated, but i also know only a very small portion of this issue is due to the employees. Walgreens, you really need to get better technology. From a customer service standpoint, if a prescription isn't ready that an actual employee promised would be, then a phone call and voicemail should be left. Overall, the employees get +5 stars because they handle the frustrations of the patients graciously and the technology a negative ~4 stars!
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October 2022 by Leah Williams
I'm giving 2 stars because Craig in the pharmacy was kind.My scripts were sent to them @2:30pm. I received a text message saying my scripts were ready to pick up at 3:55pm. I'm here at 4:45 to pick them up and Craig, very kindly, told me they are not ready! I have groceries in the car and I'm having to wait.
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September 2022 by J G.
This business is based on the McDonald's business model. Get it wrong, be rude and don't care. If you can go to any other pharmacy even if you have drive farther, go! Bad bad bad bad!
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July 2022 by Dennis B.
This is without doubt the worst Walgreens I have ever been in. They are slow inefficient, don't care very much about their customer base. I've even had the wrong prescription issue to me at one point and they covered it up. They need to fire everybody in the store and get a whole new staff that has some work ethics. I would go to CVS if my military tri-care would cover it but they don't I'm stuck with this piece of crab store