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May 2023 by The 4th Day Music
Regarding their fire pit, I had received a wrong part. It was actually a duplicate Part E, although it was labelled Part J. They could not help me because they were out of stock of the item.
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March 2022 by Geordie Hood
I purchased a NG heater it arrived missing parts and after many emails was left with a useless product
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July 2021 by John Schneider
Don't bother reaching out to this company if you need a part or service. Originally contacted them via their website 2 weeks ago. The person who responded turned my request over to another person. No response since then! Not even a "I'm looking into this for you" response. Just hope your heater doesn't ever need replacement parts!
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June 2021 by Eric Robinson
The fire bowl was nice but the service was terrible. The fire bowl arrived with a broken part and two missing parts. I called their service and they answered the phone immediately and created a ticket which was good. But they didn't respond to the ticket and I ultimately had to call them back. I told them at the time that I wanted to get an answer on when they were going to send the needed parts and that I wasn't willing to wait any longer for a response. I gave them to the the end of the day to respond but received no response. Ultimately, it was great that I purchased it through Target because they were great about returning it.
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November 2020 by dan mccarty
I ordered the Longmont fire pit thru lowes. It came well packaged and not a ding one. Easily assembled by myself. Only found one thing wrong, one of the holes on the side was off by 1/4 hole. Opened further with 5/16 drill bit. No big deal. Great looking pit. Have yet to fire it up, will do this evening.
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October 2020 by Tony T
1st Sale Doctrine Violators! Aggressive company with predatory practices against the free market. YOU- the customer will lose with more and more companies trying to FORCE illegal and Anti-American business practices!!!
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September 2020 by Cathy Stein
I bought a Firesense patio heater- my husband was able to put it together in about an hour. We used it last night and what a difference it made. During this pandemic, we have not fined indoors and this patio heater will enable us to entertain when the nights get cooler! I am so glad we bought two!
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July 2020 by matthew caudill
I purchased an outdoor sectional couch from this company and within 3 months the color in my cushions completely faded. I contacted their customer service and said there was nothing they could do since they didn’t have anymore of that item in stock and would only give me close to 100 dollars to replace all my cushions. It was an 1100 dollar couch. A hundred dollars would maybe replace one cushion. It claims it comes with a one year warranty. This is terrible customer service. I do not recommend this company or it’s products.
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June 2020 by christine bohm
Super easy assembly. Amazing heart output and it’s beautiful!
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November 2019 by Bob Sullivan
Completely dissatisfied with lack of response to damaged product issue. Purchased outdoor table which arrived Oct 26 with scratches and gouges all over the top. As of Nov 8 still no "real response", only automated emails stating my problem will be looked into and blah blah blah. Be warned...
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February 2019 by Kerry-Anne Gainey
Extremely friendly and professional
