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February 2023 by Lysette C.
I feel bad for the Walgreens pharmacy employees as i don't think they have the resources to efficiently support their roles. The phones don't work, the prescriptions are coming in incorrectly in their system and at times their system has said the insurance has denied when the insurance says they paid the claim.I've been trying to get my prescriptions for the last three days, spending hours on the phone and an hour and a half in the store, with no luck. I'm frustrated, but i also know only a very small portion of this issue is due to the employees. Walgreens, you really need to get better technology. From a customer service standpoint, if a prescription isn't ready that an actual employee promised would be, then a phone call and voicemail should be left. Overall, the employees get +5 stars because they handle the frustrations of the patients graciously and the technology a negative ~4 stars!
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September 2022 by J G.
This business is based on the McDonald's business model. Get it wrong, be rude and don't care. If you can go to any other pharmacy even if you have drive farther, go! Bad bad bad bad!
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July 2022 by Dennis B.
This is without doubt the worst Walgreens I have ever been in. They are slow inefficient, don't care very much about their customer base. I've even had the wrong prescription issue to me at one point and they covered it up. They need to fire everybody in the store and get a whole new staff that has some work ethics. I would go to CVS if my military tri-care would cover it but they don't I'm stuck with this piece of crab store
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August 2021 by Dee M.
0 stars tgey are rude, obnoxious, belligerent nasty store manager. I made a curbside and was told by manager my card was not charged when I clearly showed her the bank already showed deducted. She argued with me fir over 10 min like I was lying when I had confirmation. I was so frustrated. I was overcharged fir my meds cost me $67 instead of my regular $7 max. They did not try calling my insurance. I get back to my hotel 45 min away I get no email to pick up my water, I stopped at a gas station to get it, then I told her cancel she did not do that, 2 hours later get another email pick up my order, the one the Mgr stated I did not have. Try going extra mile and looking up my order than assuming I'm lying with my proof. I never went to any Walgreens treated so poorly. I called corporate filed complaint only way that store with lots of negative reviews will get better. It's really think my last time going that location bc I rather pay $4 for my prescriptions at Walmart and get groceries too. Walgreens after years of dealing with kind stores this one should be closed down and get all new crew.
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June 2021 by Randy S.
These people are not professionals they are incompetent. I called to transfer my prescriptions from Publix and informed the young lady FOUR times the existing prescriptions were at Publix-Yulee. Thirty minutes later I receive a call from the pharmacy stating they are unable to transfer my prescriptions from CVS. Four times I informed Bri my prescriptions were being transferred from Publix Yulee. I was emphatic because there is a Publix location on Amelia Island and I wanted to ensure no confusion! These people should not be trusted to prescribe life-saving medicine. Shame on you Walgreen's!
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March 2021 by Kimberly W.
After 9 years of going to Walgreens they are all rude and unhelpful. Every location is the same. They treat you as though you are irritating them by being there. Walgreens needs to work on their customer service training.
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February 2021 by Carrol P.
Unhelpful and rude person in the pharmacy. Out of common antibiotics. Customer service is nonexistent. Will definitely not use this pharmacy again.
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November 2020 by Korrin Johnson
Walgreens staff accepted a package but Western Union didn't pick it up for several days.
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March 2020 by Ryan O.
Slow,understaffed,rude and they just don't need your business! Go somewhere else if you can and save the hassle!
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February 2020 by Diane C.
Gross store. No stars. Employees are rude and unhelpful. Pharmacy is chaos, no one knowledgeable enough to answer any questions, and if you do get a question answered, it will come with a side of bad attitude. Kept wanting to give it the benefit of the doubt due to location, but no 'convenience' is worth me ever walking in these doors again.
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October 2019 by Christine C.
They have the worst Customer Service in the pharmacy!!! These people simply do not care about their customers. I went to get a flu shot yesterday, and had to wait 30 minutes while I watched the Pharmacist fill and label bins in front of my eyes!!! She was the younger blond pharmacist, she was told she had someone for a flu shot, but she didn't care. She must have done 20 bins and labels. It wasn't after another person that came for a flu shot 30 minutes later that she decided to stop. Employees appear too busy, but have time to talk and carry on in the back.
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October 2019 by Ben L.
The Pharmacy lines are incredible long, whether you are standing in line or going through the drive through. The staff appears understaffed and overworked. Even if one does the prepay option it isn't any faster and often the pharmacy technicians just ignore one who is in the prepay line unless one speaks up. They rarely ask if there are any questions regarding a new prescription, or that certain medicines taken together pose moderate to severe risk, unless the one prescription I received a strong opioid. Also, they rarely tell one what prescription they are ringing up. One has to specifically ask. Surely this isn't the standard of care. Also, the few times over the last two years I have called to talk with a Pharmacist I can rarely get through. The phone call will ring, they will answer occasionally, and say "hold" repeatedly over 10-minute period and usually at that point the call is abruptly dropped. One has to call back and go through the same process of either holding, or the call rings with music, and a pharmacist will eventually answer, if one is persistent. Crazy customer service. I have written a letter to the Assistant Secretary of Health Affairs at the Department of Defense outlining the Walgreens' problems not only at this Walgreens, but others i have encountered in my travels. Admittedly, none are as bad as this Fernandina Beach pharmacy. I can only hope the next TRICARE pharmacy contract will return to CVS.
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October 2018 by Pete K.
Every time I come to pick up rx at the window it is a minimum 30 minute wait. Hire more people. Wait time is beyond ridiculous...
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August 2018 by Jane O.
As usual, extremely slow line at the drive up window. Car in front of us was in place for what seemed like an eternity. When we got up to the window finally, there was no one there. After four minutes a young girl appeared. She lifted up the communication phone and just stared at us. Never said Hello. Never asked how she could help us. She just stared st us. Upon leaving, we mentioned that there was no courtesy given. No please, or thank you, or anything. It didn't matter. She was unresponsive. Why can't this store use two lanes? Why aren't people told to leave and go around when their scripts aren't ready? Why do they let you sit in front of an empty window for minutes on end? We have contacted the manager in the past about this, but he does nothing to reconcile it. Do yourself a favor and go to CVS. By the way, the girl never apologized. We were there at 1:10 pm. This is a store where no one cares and the window people are rude!