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August 2024 by dakota keskinen
Don't go to this hospital unless you want to end up dead. The Doctor was absolutely rude to my friend and thinks nothings wrong with you and says you’re lying about it. She was in there for possibly having stroke or severe seizure. Never again will I be going to this place for my family friends or myself. Would give it zero stars if I could
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August 2024 by maricel prescott
Don't waste your time going to this hospital. The Doctor was absolutely rude.Absolutely.Dismissive and asked me what I want it to do if I know what to do I wouldn't go to the hospital
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June 2024 by Joyce Foster
User
Joyce Calley
Only Dr I have out of 6 specialist that will take time to listen, care, and fill out documents needed for work security, STD, LTD, FMLA,SSD... ALL including my other specialist PCP will not touch "paper work". I am extremely grateful for the Drs at Clay Rheumatology, if not for them, I would have lost my job and my insurance.
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June 2024 by Yury Flores
Absolutely terrible.. my son spend 8 hours in ER waiting for an ambulance for transfer to another hospital because they not have resources to help a young boy. without medication and treatment. When I asked for release my son to take him by myself, they say.. they can’t..people’s in hallways waiting.. so sad,,, 0 stars..
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May 2024 by Kalin j
I had a great team in the ER today taking care of me. The nurses were pleasant and caring. Both doctors definitely did all they could. I was fortunate to not have a long wait.
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April 2024 by Alicia Phillips
Double ZERO stars. Should've read the reviews first. Shut it down or do better.
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April 2024 by Alexis dempsey
Left a review a few days to see it has been deleted. Customer service here is HORRIBLE!! Front desk does nothing to help with giving updates when asked how much longer. Puts all issues on Triage. I went in with major chest pains waited 2 hours and decided to leave due to still sitting in the waiting room. If you have any major issues don’t go here. It seems they don’t care about pts. Really wish I would have read the reviews before going. ZERO STARS!!!
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April 2024 by Jess A
Absolutely horrible. Front desk staff won’t hesitate to turn a head injury patient that passed out( hit his head a second time on tile flooring) but woke back up because 911 wasn’t called and I freaking quote they’re not a trauma center. Cool. He’s emergency not quite trauma. But apparently the freaking Triage First Aid BLS trained parent that works along side of the medical system that didn’t call 911 (who will send Triage First Aid BLS trained people) doesn’t need to bring him in because he passed the triage screen for pupil dilation and cognitive awareness by parent. Absolute madness and down right dangerous.
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March 2024 by Tabitha Alonso
I’ve been to this ER 3 times now. While the wait isn’t always the best, that’s what happens at any ER. Once I get to the back everyone is helpful and attentive. It’s important to keep in mind when waiting there’s someone else in there probably going through something worse. Special shout out to David T, ARNP, I came in with a laceration to the forehead and he sewed me up very nicely. I am 26 years old so that’s something I was grateful for and he also takes pride in. Thank you!
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March 2024 by michauni amari
if i could give ZERO STARS I WOULD! absolutely the worst ER you could ever come across. brought in my 2 year old who was clearly struggling to breathe. a regular charge nurse and respiratory nurse BOTH checked her breathing to confirm she was struggling and wheezing badly. waited 2 hours and still wasn’t called to be seen by a doctor as her heart rate stayed rapid and would not go down. this ER facility is a complete waste of time. I will definitely be filling a grievance.
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March 2024 by Horse Girl
Took our daughter to be seen due to falling off our bed. Dr came out to waiting room to meet her moved her arm around up and down etc didn't think is was broken (mind you she's completely normal and absolutely no pain and using her arm clapping reaching and picking things) we go back for X-rays then Dr pulls us to this computer. Told us there's three breaks in her arm and that our story doesn't match the breaks. Told us that dcf was being called and we were stuck in a room until 1:40 am tried to take blood from her and completely traumatizing her. Got transported to Jacksonville found out dcf was never called until we got to the other hospital and the new dr inspected the new and old X-rays that were taken Said our story matched her break locations that he sees this all the time .And there were not three bad breaks but only two minor commen breaks that's not all the way through.
This hospital is the reason we are in this mess in the first place. We were treated like criminals for 2 days.
I do not recommend this place, if your child has a broken bone don't take them here they will call dcf all hell will break lose from there.
Go to a different hospital (a children's hospital)!
We do not want this happening to another parent and go through what we just went through
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February 2024 by Stank&Tre Mama
I've been sitting in this ER for 2 hours to be exact. I've seen several people come in after me & have went to the back. Mind you no one is in distress if so they would've been admitted versus sent to waiting room. I go to the front counter the young lady was very apologetic she called to the back to be told they're waiting for a room to get prepared for me. I have a really bad toothache, I have pus draining && I'm told I have to wait. This waiting room is empty yet I'm still waiting.. All I need is antibiotics.
Update... I just got in my room after hr 45 mins. I sit in the chair. Normally I get on the bed especially coming in late but my mind is telling me sit in the chair. While sitting here I noticed trash is on the floor. So u mean to tell me after waiting I get a dirty room!?!? I don't know who is running the ER tonight but I'm highly disappointed. I'll definitely be looking for somewhere else to go for future needs.
More updates so apparently February my insurance changed so it'll be self pay. I found this out talking with registar. Which I'll call my insurance company in the AM easy fix. But when I say to registar oh so that's why I was left in the waiting room && placed in a dirty room she got smart with me && said we'll let me hurry up && get u out of here then. I'll definitely be calling in tomorrow morning to complain.
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January 2024 by Tiwana BentleyVickers
The worst ER ever I came in with palpitations shortness of breath and dizziness and I have been waiting for over 2 hours to be seen. But people that came in behind me have been seen.
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December 2023 by Courtney Rose
You’re better off going a town over. Wait times are ridiculous and if you’re lucky enough to be treated in the hallway you’re charged an arm and a leg for it. Absolutely ridiculous.
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November 2023 by Joy Campbell
I have been having migraines and battling with my health for over a year. I was having an unbearable migraine and came here. My head hurts every day. My face is numb and my eyes hurt. My teeth hurt, my neck hurts. I get vertigo and I loud tinnitus it’s horrible. I really felt stupid but I couldn’t take it. I don’t know what prompted Dr. Frank Gutierrez, (not sure if the last name is correct) to do the test he did but I finally know what is going on. I have acoustic neuroma. I really appreciate this Dr! I was supposed to receive a call from someone to get help with the fact I don’t have insurance, I have yet to receive a call.
