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“I have been a member since the 90s and been coming to this branch for over 3 years now since I relocated to the area. I have been in the location many times and never a bad experience and I have interacted with many employees, all who have been polite and helpful. Between this branch and over the phone customer service that I received over the years makes me happy to continue being a member with Navy Federal.”
“Destiny was a great help at the Vystar in Oakleaf! She is very knowledgeable, attentive, and sensitive to my needs as a younger customer. She didn’t steer me wrong in any regard. I’d love to continue to work with Destiny and those with her type of positive attitude on my financial journey!”
“Ned Rodriguez was my teller and he looked into and resolved the issue I was having. He was very personable and had a great attitude. Ned thank you for a great banking experience.”
“Justin and the rest of the Team were phenomenal! I came in seeking answers for a denied loan from a different bank, and left being put on the path to financial freedom! Hand down the best banking experience I’ve ever had.”
“I went to this branch to fax documents and Kayla Lambert approached me with a warm smile and assisted me. She was so friendly and approachable. Very welcoming!!!”
“I had the pleasure of working with Carol Marrero and Allison a couple of weeks ago for my banking needs, and I couldn’t be more grateful for their outstanding customer service! They were incredibly knowledgeable and patient, and everything was handled smoothly. And to add to my comfort Carol is fluent in Spanish.
Their professionalism, warm demeanor, and awesome smile made the entire process stress-free and enjoyable. It’s rare to find someone as dedicated and helpful as Carola and Allison.
—I truly appreciate their efforts and highly recommend them to anyone in need of top-notch service. Thank you, ladies, for your exceptional support!”
“Soon I walk Brianna,said with a beautiful smile can I help and I explain my situation ? about my payment for my credit card and she took her time to help.thank you Brianna God bless for your time,and God bless Vystar credit Union for gave me apporturnity tobe his Costumer ? ❤️ ?”
“My husband and I have been going here for a number of years and have always found the employees to be very courteous and professional. Lindsey Hughes, amongst others, has really gone out of her way to be helpful to me on numerous occasions. Thank you for all that you do!”
“Tre provided superior customer service. He was so pleasant to work with. We need more people like him. He definitely has made this my favorite branch and I will be back. Great customer service! Can’t say enough about this guy.”
“The Mandarin branch is the best. I had an issue with my business account that multiple phone calls (over a 4 month period) to the call center could not fix. I went into the branch and within 5 minutes Sheena was able to resolve my issue. Awesome customer service and extremely knowledgeable. Thank you again, Sheena!!”
“Visted this branch by drive thru this morning. I was greeted by Felicia with a big smile, she asked me how I was doing and confirmed what I needed. Completed my transaction quick and closed with a big smile and told me to have a great day. She made me smile and demonstrated how it should be. Loved her smile. Made my day.”
“Would like to recognize Kat, from the loan department, for her super positive vibes & great customer service. She is very helpful & a reason I have stayed with RadiFi. She ‘makes waves’”
“Not so much the name but for the ladies that have been there since Jax Fed.Y’all ✌️always keep it professional on a personal level - Thank you esp Ms Tiffany”
“Brittany J was a delight to work with. The service she provided was professional, thorough and quick. I highly recommend asking for her when you visit the Branan Field Branch.”
“I had came in and seen Nicole she’s amazing, very helpful and is full of information she explained everything perfectly and was very professional, nice and polite. I highly recommend her.”
“I've been banking with Vystar for a while now ans the service is always fast, kind, and reliable. The employee's are always super nice and helpful. I talked with Cody Terrell and he explained everything so well, I am definitely satisfied with my banking experience!”
“Jeff Hill got me an account year's ago and was the best decision I have ever made! Everyone there is courteous and kind to everyone.They have help me financially in everyway.This is a great bank and would not feel comfortable going anywhere else.All the lady's and gentlemen are very professional and always happy to see you.Jordanna has been helping me lately and always polite and kind always smiling.Just wish I knew all the great people's names so I could list them all Fantastic team you have at this branch.Thank youDamon GrahamNAS-Jax???”
“Lacking today with banks are the friendly hellos. The warm greetings and family atmosphere. Not with the Community First Credit Union on San Jose Blvd in Jacksonville. The first day I entered Community First Credit Union I was greeted with a friendly hello by Branch Manager Ericka L Would. Ericka asked me how she could help me and I said I wanted to open a savings and checking account. She immediately introduced me to Debbie. Debbie spent over two hours getting all the prerequisites in order for me to open an account with Community First Credit Union. Working in unison with Donna, Melanie, Melissa,and Amparo, the whole staff of Community First Credit Union. I had a checking, savings account, and a new debit card in less than a couple of hours. I felt I was in a mom and pops grocery store where every one knew every one and was treated like a member of a family. What a refreshing experience for a change, especially with a bank. You are not just a number here, you are someone who they consider a good friend and are always happy to see you. Now a days that is a rare find.John WallaceRetired chief RangerFrom Northern California”
“Been a member for over 30 years and always loved the service, but we recently had our account compromised and their assistance was beyond expectations. Seth worked with us to close the old account and open the new and recover all funds. Thank you so very much!! A company in today’s world that still understands true customer service!!”
“Representative Milady Gonzalez was the reason I joined. Her professionalism, empathy, follow-up and attention to detail quickly answered all my questions and resolved my concerns immediately. If everyone else has that similar disposition, my stay here will be a long and rewarding relationship for all parties. Thank You!”
“Miss Dee and everyone were very friendly and helpful when I stopped in to use the FREE coin machine.I am looking at opening at least one account with them.Highly impressed!”
“A lot of banks talk about what they can do. Navy Fed does not talk, but clearly does perform better than any other bank. They protect your assets and care about your family. Their systems do not shut down while leaving you with excuses. Their credit cards and accounting help you to build your credit in many ways, and this is vital for military members and retiring service members. I was able to get an auto loan, a business loan, and a high personal credit card account. No other bank would step up and perform this. I value this bank like never before!”
“I've had a good experience every time I've come. Love it being right across the street from the base. One thing that does need to be improved is their ATM setup. It needs to be pulled out some. Unless you pull up extremely close, and risk scratching your car, you will have to open your door or hang out of your window to use it. Not very convenient.”
8AM - 4:30PM
8367 Baymeadows Way Ste 200, Jacksonville
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“Everyone who works at Alive is so friendly and genuinely seem to care for their members! This location has a free coffee bar for members to use and a lounge for you to sit and enjoy it while either waiting for someone to help you or just come in and say hi.”
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“I love this bank branch! The staff is fantastic – friendly, professional, and they always recognize me. They've been incredibly helpful whenever I've had a banking question or issue. While they do have a convenient drive-thru, I usually park and go inside. The wait times are minimal, and the comfy seating makes any wait a breeze. Overall, it's a great experience every time.”