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November 2023 by Scott Schriefer
Julie, is fast and efficient. This facility is always clean, I told her it’s always spotless. She appreciated that, check it out for yourself!
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November 2023 by Dayn Boitet
The team at this location is very nice and very professional. The facility is always clean and the sweet ladies there are very warm and kind and helpful
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November 2023 by Noor Sharma
Excellent experience with this storage facility and their office staff. Facility is always clean, gated, safe, and well lit. Temperature in the facility is always ambient no matter how hot or cold outside the building which is a major factor and a definite plus in light of the ever changing Florida weather. Staff is always willing and ready to assist with any concerns. Faran in the office is awesome and patient. Her approach with clients and willingness to listen to customer needs is carefully measured and balanced with an equal measure of diligence in finding solutions that work which is really appreciated whenever help is needed. Restrooms have always been spotless and well maintained which is always great. Access to storage units are well guarded and provide customers with peace of mind knowing an individual will need to enter access codes at two different areas of the facility to gain access to any storage unit buildings. Personally speaking having the flexibility to visit even after hours as a female I feel quite safe and secure and late night access is a highlight with my busy schedule . I’ve been storing here for two years and highly recommend this location and their phenomenal staff for any storage needs.
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November 2023 by Emily Patterson
Fairren was delightful and super helpful. She was able to provide great assistance and was very nice. I’m glad I own a unit here.
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November 2023 by Nina F.
Excellent experience with this storage facility and their office staff. Facility is always clean, gated, safe, and well lit. Temperature in the facility is always ambient no matter how hot or cold outside the building which is a major factor and a definite plus in light of the ever changing Florida weather. Staff is always willing and ready to assist with any concerns. Faran in the office is awesome and patient. Her approach with clients and willingness to listen to customer needs is carefully measured and balanced with an equal measure of diligence in finding solutions that work which is really appreciated whenever help is needed. Restrooms have always been spotless and well maintained which is always great. Access to storage units are well guarded and provide customers with peace of mind knowing an individual will need to enter access codes at two different areas of the facility to gain access to any storage unit buildings. Personally speaking having the flexibility to visit even after hours as a female I feel quite safe and secure and late night access is a highlight with my busy schedule . I've been storing here for two years and highly recommend this location and their phenomenal staff for any storage needs.
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November 2023 by Steven Ross
Extra Space Storage was Great. Very professional staff. John was very helpful. I would definitely recommend them to anyone looking for Safe, clean, affordable storage.Extra Space Storage is Great. Very professional and easy to deal with. Michelle was very friendly and professional during my visit. I would reccomend Extra Space Storage to whoever needs clean and safe Storage.
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September 2023 by Brian Traster
Great experience super fast process. Very happy with the unit, size and price. Definitely recommend.Customer service is excellent and the women at the front desk was extremely helpful
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September 2023 by Jacob Willis
After my promotional price was over my bill increased by $100 a month. They promptly called me and got my monthly bill back to the promotional price. Very professional and helpful.
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August 2023 by Nick Sacksteder
Facility was clean, but that's about the only nice thing I have to write.Instead of a 10x5 unit, they gave me two 5x5s, which is a significant difference.They nickel and dime you to death, especially with your first bill. A required $30 proprietary lock set should be included on the front end price, not at final checkout. I was told these locks could be returned for a refund, but they did not accept mine.The front security door was broken for more than a week. Basically anyone can enter the front door without a key code.I would recommend trying for a facility that wants to earn your money, not just take it.
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August 2023 by Bill Grogan
Faron welcomed as we entered the building. She verified our storage unit was satisfactory. I asked about another locker just in case we needed more room, and we did and got us signed in. Faron had a smile and was very courteous and always had a smile. Thank you.
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July 2023 by Mike T
All good. Maybe not the rutted asphalt at the entrance, but everything else is pretty darn nice. Beware of the occasional horrible (yes, truly awful) transport carts mixed in with the nice ones. Temperature varies depending on what part of the storage you are in.
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July 2023 by Dwight Jones
We have been using extra space for over 3 years and it has been a great place to do business with. Julie at the Fleming Island hwy 17 location has been amazing to work with. She has taken care of us from day one and made our storage rental experience so easy. If we ever need storage again we will definitely come back. Thanks Julie for taking such great care of us and our account.
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June 2023 by Tarina Hairstyles
They illegally auction off my storage due to a typo Joanne gain the manager at this southpoint location email me the wrong due date and all she can tell me is that she’s sorry it was a typo …. $20,000k TYPO I immediately had a panic attack!!!! 20k of my NEW salon equipment is now gone and they won’t do anything about it. Make sure that they don’t illegally sell y’all merchandise and all they can say was I’m sorry, The site manage ERIN SCHLUN told me that they been trying to contact the woman they sold my salon equipment to all that day to get it back , WHAT she is so UNPROFESSIONAL !!! Then ERIN SCHLUN had the audacity to offered to pay me $2k and nothing else , I can’t not stop crying ? Omgh omgh, I cannot work. Now I cannot move into the new salon next month because I have no salon equipment. I reached out to a manager over ERIN head and they put in the call for him to call me back and He never called me they don’t care they will steal your goods and act like it’s your fault please be aware because I think they’re all working together. I don’t know what else to do. I don’t have the money to replace all those items I was late and I was given a day to pay and I tried to pay several times at other locations because they were closer to me they wouldn’t take my cash, only card I was not late enough for them to auction off my salon equipment. And I have the emails to prove it I’m dying inside… Nothing has not been done ? this so unfair !!!
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June 2023 by Sean Mulvaney
The facility is very well maintained and the customer service is fantastic. Julia, was very helpful and ensured that all my questions and concerned were addressed to my satisfaction. Her assistance and professionalism were two of the main reasons I decided to utilize their services. Thank you.
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June 2023 by Darren Fleisch
Had a great experience and they made moving so easy! David was great. Very nice place. Clean and smooth operating. Really enjoyed it
