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December 2024 by Gloria A. Oquendo
Poor poor teller customer service. Teller failed to deposit check into savings which I requested, then tried to blame it on me stating I selected checking on the pinpad. Pinpad never gave that option, only to enter pin number. Then when I clearly told her thats not what I wanted, she tried cutting the conversation short saying I will receive the deposit tomorrow. Young lady with the black hair, try to wake up before coming to work because you seemed very out of it or high. Whatever it was, that position isnt for you. She could barely open her eyes when speaking to me. Never visiting this branch again.
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November 2024 by Timothy McColgan
No tellers available during lunch hour "our only teller is signing up new clients in her office"
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September 2024 by Will C.
DEPOSIT IN PERSON. CAR ATMS MACHINES ARE USUALLY HACK. TODAY, MY CARD WAS HACKED AND USED IN OHIO. NUMEROUS PEOPLE AS WELL TODAY. AVOID HEADACHE DEALING WITH CUSTOMER SERVICES CLAIMS...YOU BEEN WARNED.
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September 2024 by Stephany Chapman
Every time I come to this bank with any questions or concerns about my online banking, Jessica the banker is always willing to help. I had an issue with Zelle transfers and thankfully she was able to advise and assist me on how to fix it. Thank you Jessica! Everyone is always so helpful here at Florida City Bank of America.
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September 2024 by Edilzon Ramirez
I love the Florida City bank I go in early mornings there’s usually no lines and everything goes well. Today however was super busy with only one bank teller and I had no problem waiting in line. When I got there the bank teller Jessica told me I could not deposit my parents checks because “part of the name was missing” I told her that that’s strange because I always go to this bank and never encountered this issue before. She then proceeded to get her manger Rebeca and I explained to her that the info on her screen had the last names cut off. She told me to go to another back and try my luck there and that there was nothing she could do. When I was about to leave Jessica decided to pull up the customer profile and realized that the checks did in fact match the names. We wasted so much time on this simple error. But overall in the end I was able to deposit the checks so I still think highly about this branch.
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August 2024 by Truth Or Lies
Every time I try to make a deposit in the drive thru ATM, a random homeless person tries to walk up asking me for money. No, I won't give you my hard earned money. Put the drugs down and get your life straight before it's too late.
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July 2024 by Alex
Im updating my review. I finally got both my kids account opened about 3 weeks ago and all I can say is thank you. It was a struggle just to get the appointment completed but with this new crew it felt nice and very welcoming. I hope it continues this way. Florida city is nutorious for bad commenting but little by little it can change. Thank you guys for making that change. It was a great experience.
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March 2024 by ak express
Slow, really slow, bring lunch and enough water,,
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March 2024 by Franco Licea
Bank of America is my preferred bank. I am always assisted by Jessica Gonzales. She is a special and very professional banker, I highly recommend her to everyone, she does her job excellent.
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March 2024 by Regla de la Mercedes Arranz Oliva
My wonderful experience, the ladies Rebeca Orozco and Jenny Valladares, excellent professionals.A very focused attention to customer satisfaction.Very pleased with your services
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March 2024 by william “Willybad76” willybad76
Withdrawal for current trip, the 2 drives were broken but ok inside
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March 2024 by Alejandro Monteagudo
Good place
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March 2024 by Marta Willis
Jessica Gonzales she's a great banker I always go to Florida city to see her she helps me with everything nice person ❤️
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February 2024 by Rafael Carrillo
Excellent service; They treat you with kindness, courtesy and like family.
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February 2024 by Gunter
Had an appointment at 3:30pm to open my kids account. I walked in and i was told that her associates had a meeting and no one was there to serve us. Appointments are done for a reason we have schedules too. There rating here speaks for itself. Another 1 star added its disappointing this is coming from someone who lives around here. Now i have to go to one of homesteads branch.
