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April 2023 by Spock
Ordered and paid for ONE small item that their website shows to be in stock' - 2 weeks later item has not been shipped. It eventually arrived.thsy do have items for a decent price that might be hard to find.
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May 2022 by David Shoffitt
Poor shipping and return policies + a defective part.I ordered a set of quick release spools for my bike and the first part arrived with missing pieces. I contacted the store to let them know and set up a replacement. They responded 2 days later and I asked them to hold off shipping the replacement as I may have gotten the wrong part altogether. They shipped it anyway a day after my request to hold.I paid to return the original part and the new one they shipped and then found out I would not be refunded the original shipping cost. All together I am out $20 on a $50 part. I will say their refund policy does state that shipping is not refundable. That said, we live in a world where everyone offers free shipping and returns.Small business owners often gripe about Amazon and other big box online retailers, but they lose business to these behemoths because they do not keep up with basic customer service principles that most of us have come to know (like free shipping and returns).
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May 2022 by Roy Hawkins Hawkins
Great purchase with fast shipping. I did have to solder a few inches of wire to reach the connector, but otherwise the socket and bulb worked out great replacing a corroded one. Thanks!
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November 2021 by Duane S.
Apparently the repair side went out of business while my bike was in shop. Never had shop contact me. Bike was towed out and now I have to pay several hundred dollars in storage fees and my bike is still broke.
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July 2021 by Bill H.
They have worked on my 03 Harley Classic Anniversary Edition. Very Pleased with the knowledge and professionalism with Fred and his mechanics. K&G Cycles is my preferred shop. Keep supporting local businesses.
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July 2021 by Jack Eve (Jack)
Canceled my order with no explanation. Did not notify me whatsoever so it took a week before I actually realized it. When trying to contact customer service the guy on the phone didn’t even let me finish my sentence and just transferred me over to a voicemail. I got no phone calls back and one email today after all the phone calls that just stated your order was cancelled. When I asked why he replied back with “it was on back order sorry” . Instead this could have been handled the minute it was cancelled with an email stating why and some other suggestions that ACTUALLY ARE AVAILABLE.... why even have products on the web page if they are not actually in stock. Probably cancelled my order to allocate the tank to a friend. . . Horrible company to buy from ..will never purchase again
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July 2021 by Colleen Hays
Great customer service. Quick turnaround time. Good prices.
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June 2021 by Steven Otten
Outstanding Communication and service. Shipping products very quickly. Thanks
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May 2021 by Andy B
The team at K and G are great!! Great prices and the customer service is way ahead of their competition. They are ready to go the extra mile to help you through your upgrades or rebuilds.
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May 2021 by Ronald Fox
Ordered part for helmet that there website said was in stock. The part wasn’t in stock so it wasted a few days of my time before I could order the part somewhere else.
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April 2021 by Bill Hagarty
Have an "03" Heritage Classic Heritage Anniversary Edition. Had carburetor & fuel system work done this time. Have used their services previously. Motorcycle performed flawlessly on a 300 mile ride today with friends. Fred & Tim are awesome. Will reccomend K & G Cycle to friends and anyone else
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April 2021 by Charles Bryant
Service was good, however the bearings I ordered are imported. In all fairness, they didn't specify country of origin......would've been nice to know though.
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March 2021 by Dale Ruff
The folks at K and G Cycles are top-notch! I bought a V-twin 27 tooth front pulley and the V-twin tool for holding the pulleys still while removing/installing them. I ordered them on Thursday afternoon and had them the next day! They also had the best prices of all the shops I checked online. I definitely plan on checking their website before buying any parts for my Sportster!
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January 2021 by Frank Gold
Quick in and out, they guys were awesome and super fast, would recomend you visit.
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November 2020 by John Sykes
Unfortunately for me I selected an item that was low/out of stock. However, the customer service and communication of this company is OUTSTANDING! Looking forward to continuing a business relationship with them. If a company is this vested in the taking care of the customers, why go somewhere else? Thanks again!
