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March 2024 by Michelle Trinidad
So about this place... pollo tropical will always be a great fast food restaurant. But if I am being honest the service really needs some attention. The lack of wanting to render service to customers is totally not present. From checking a coupon, from asking if they give discounts, and making a payment. Their and I say "their" because I live close to this Pollo Tropical so my kids and I have visited often to say the least through the years of living in Homestead, FL. "Their" representatives of their business should retrain them in the field of customer service and hospitality. Again, this is the location thats closet to my home which makes it convenient to visit. The other pollo on 288th and 137th has better customer service and same food not so close but serves the same purpose.
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March 2024 by gumaro espino
The employees are all in their own world. The customer service is terrible. The cashier has a dry attitude when taking orders. They didn't give me all of my items when they called my number and when I went back to ask for help, it was impossible to get a hold of anyone. They all just ignore you when you try to flag them down. It's so frustrating!
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March 2024 by Chris Quintanal
Every time I give this location the benefit of the doubt they never cease to amaze me. Last time I came they told me they didn't have chicken. How do you not have chicken with 4 hours of business left before you close. Now I come and they claim to no have beans and corn. I completely understand that you run out of supplies, but to tell me that they can't substitute it with nothing else is rediculous. So because of your poor management and not ordering enough supplies on time you also want to charge me the same for less. Rediculous I really don't know why I've wasted my time. Being a native to Homestead it's sad to see. Do yourself a favor waste a few more dollars and get authentic cuban food around the area instead of this joke of a place.
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March 2024 by Adolfo Cordeiro
This restaurant of pollo tropical has been the worst I ever had. Not only they Carry black beans only, they didn't have any at all. The chicken was old, cold and very dry. I asked for hot sauce and was given a small packet of pure vinegar with red color. I am from Orlando FL all stores have fresh salsas of multiple flavors. Fountain drinks for customer to serve them selves. Total disappointment.
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March 2024 by Victor
The food was great , now the drive trough delay was too much , maybe better coordination, maybe not enough employees, definitely to long the wait . I keep coming but I am dining inside now , better experience, always nice people with a smile .
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March 2024 by Blanka A.
Not friendly place, verry dirty tables.
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March 2024 by Mercado Services
Horrible place the one in Florida City. They are not offering refills. They also removed the machines that were inside the place for self-service. Even worse, if u buy in the drive-thru, don't even think in asking for refill you will receive a big NO as an answer. Don't go to this one.
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March 2024 by Kasandra McLester
Pollo tropical has certainly lost its appeal over the years. I used to love eating here but the service is now horrible and the food is subpar. I keep trying hoping it would get better but it hasn't. Their hours of operation seems to be whenever they decide. We have gone an hour before closing and the doors are locked, drive through only, and they have no food left. Last night we ordered meals and they confirmed they had the ability to provide this, when we got home, most of the meal had little to no rice and a few of the chicken were so dried out they were not edible. Why sell the food if you were not able to completely meet the need? We paid for that. At least give us a full complete meal. I am so disgusted with this restaurant.
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March 2024 by Aurora Martinez
Delicious food, great employees and service ? ?.
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March 2024 by Franck Canazzi
Cheap but nothing extraordinary.
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February 2024 by Bird paradice Aviary
On night shifts i believe there is no manager because it is unacceptable that everytime i order there they dont serve what they are supposed to today was my limit because i asked for a steack bowl and they literally served 3 small pieces of steak totally do not recomend this
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February 2024 by Arian Gonzalez
I ordered Sprite and they gave me diet cola, I asked for cilantro sauce and as always they never put it in the orders.
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February 2024 by Vilsu and Prakash Mehta
Nice and clean restaurant. Fresh hot food. I love their celentro and other sauces too.
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February 2024 by Raul DeLeon
Fast n
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February 2024 by Gabriel Morales
Wow, i should've took pictures, so tropi chop 6 little pieces of chicken, ive ordered the extra chicken in the past and then its 10 little pieces of chicken, honestly its a joke. They didn't give me the large fried Yuca that i paid for, i guess i should've check the bag prior to pulling away, abd finally the chicken soup 1 little piece of chicken i little piece of plantain 1 little piece of yuca, an absolute joke.. im done with you guys, its not the first time this happens.. oh by the way i drive from key largo to get the food.
