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October 2023 by Kristine B.
DO NOT BOOK WITH THEM! We scheduled a pick up for our rental at 9:30am...we did not get the car until noon because they were so backed up. They are very disorganized. We selected a SUV similar to Nissan Kitts (that was the option listed on their website), then when they gave us the keys to the car-it was a huge 8 passenger SUV. We asked if they can give us a new car since it was only 2 of us, they said we would have to wait an additional 30mins because they did not have any cars. Once I explained that we expected a SUV similar to a Nissan Kitts, then all of a sudden the representative remembered there was one in front. Will definitely not use them ever again. (This is the review of the ACE at 8820 Bellanca AVE Los Angeles, CA.) Would give them a zero star rating if possible.
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October 2023 by Tom H.
The company does a bait and switch each customer comes in. There is given an a an option of paying more for another car and this is a very bad way of doing business. The car I was given was $90 more for three days on the car was old and 50 something thousand miles on it and the brakes on the right side were bad. I would never do business with this company again.
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October 2023 by Barry S.
Rented a car from Ace car rental at Fort Lauderdale airport. Chose ACE because they gave me the best price. They gave me a car that really stunk of pot smoke. I needed the car and had to leave. Really though they should have cleaned that car thoroughly. They had to know that car stunk before they rented it out. Good price for the rental but was disappointed with car.
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October 2023 by Eli C.
Terrible experience, won't ever rent from them again. Dishonest. Despite having our own auto insurance they required us to purchase their "Optional" (sic) insurance, which ended up essentially doubling the pre-quoted price. Next time I'll rent from a more mainstream rental company which doesn't operate on these illegal, shady and dishonest bait and switch tactics.
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September 2023 by Judy Z.
Worst experience we ever had! if I could give Zero stars I would. They are a scam, rude, disrespectful and I could go on....Steven (the lead) along with his coworker are telling us the car we booked a Versa is the same as a pick up truck they wanted us to take. I mean " they both have 4 tires and a steering wheel". We travel often and thought we would give them a try. Stay far far away.
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September 2023 by Daniel Andriusis
The worst car I have ever rented. I have over 3 years in total of car rentals. The car given to me didn't smell like weed, it absolutely reeks of marijuana. I went to exchange for a different car today. They gave me a car that smells like a chain smoker of cigarettes car. On top of all this they charged me for insurance I did NOT want. This was my first rental with Ace. I was always skeptical of them. Now I know NEVER RENT FROM ACE.
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September 2023 by Hemanshu Bahl
Never rent from them unless you’ll hassles. Our flight got cancelled and we got delayed by 4 hours. I called to tell them and they said no worries. Your minivan would be waiting for you. I arrived and they literally cancelled reservation couple mins before automatically in system even though I called to confirm. Now I understand when they have terrible reviews. I was stranded with 2 family members in wheelchairs that needed the minivan.
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September 2023 by Allison Vogel
The service was quick and friendly. They were not pushy about up charging anything unnecessary and our vehicle was clean. If we end up with any issues when we return the vehicle, I will update my review, but as of now, I would definitely rent from them again!
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September 2023 by akeem robinson
I had a long day and after being tricked by another rental car company George at ACE Rent A Car made my experience seamless. His charisma was unforgettable and makes me want to return to ACE Rent a Car. I enjoyed the professionalism and it felt like a breath of fresh air to know that there are people who still believe in delivering on a great customer experience.
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September 2023 by Patricia Z.
what a horrible experience. I am a single 61 year old women traveling alone and received a Nisson Rouge that the light to add air to the front left tire came on before I reached my hotel. other than driving to and from the airport. I barely drove the car. I paid extra for the insurance they offeredI returned the car and explained what happened. this was at the Ft Lauderdale airport location. The man I returned it to stated that I had to see a manager. I was told that there was a nail in the tire. I let them know that I was not paying for it and he stated just leave I asked will I be charged For this. He stated of course you willMy advise is to go through the larger companies. if you like rude condescending behavior and probably a deposit not returned over something that was not your fault then this is your company
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September 2023 by gerald congdon
They were very professional and I was happy with my car. Understand that all the hidden charges are not on the advertised pricing online. A car that was advertised as $33 a day ended up costing $180 for 2 days of driving. It is what it is, and it is probably the same with all the rental car companies now.TOTAL CHARGES 180.40RATE CHARGE 66.00FUEL CHARGE 44.60ALL INCLUSIVE TOLLING 23.98STATE TAX 9.98AIRPORT ACCESS FEE 15.84FLORIDA SURCHARGE 4.10VEHICLE LICENSE FEE 4.00ENERGY RECOVERY FEE 4.00AIRPORT CFC 7.90
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September 2023 by Nancy R.
BUYER BEWARE!!!! NEVER USE ACE Rental Car!!!! I rented a vehicle in Florida from Ace Car Rental at FLL airport and I was assessed a $250 cleaning fee because there was sand on the carpet. You heard me right SAND!!! I don't mean a bucket of it either. I was told that the vehicle wasn't returned in the same condition as when I rented it. My argument was that they would be vacuuming the vehicle in order to re rent it so why am I paying $250 for.that!!!??? VERY EXPENSIVE LESSON learned.
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August 2023 by Dede M.
Complete fraud! My estimated charges were $85.32. I filled up the tank like I was supposed to. Didn't get into any accidents. Added up all their fees and the rental charge. Added to $85.32 however rent your payments and ended up being $285.32. how can this be? Nowhere in the bill is the $200 listed that they added on. What a rip off!
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August 2023 by Joselyn Figueroa
I had a terrible time trying to rent from Avis so I decided to walk over to ace and see if that would be any better. It was! I wish I could remember the guys name that helped us. He was young, Hispanic and cool! He got us in a car within minutes. I will definitely be renting from them next time I travel out there! The car was nice as well. It was clean and new. All around we were happy!
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August 2023 by Kristen Dixon
I never write reviews and usually take them with a grain of salt but this was the worst car rental experience. I choose them based on reviews and fair cost when reserving online. When we asked how much they were charging our card we were told $460. We assumed this was the $185 for the rental plus the $44 insurance, taxes and deposit. We were not told it was the rental and the deposit would be an additional $300 charge on our debit card. Costs were not broken down to us verbally nor in writing prior to and when we asked what they were running our card for we were basically lied to. We called after the fact to try and resolve the problem but all they did was argue with us and offer no help. Will never use again. They are out for your money and take advantage.
