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October 2024 by Cathleen Petersen
Great Moving Experience
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October 2024 by Oge white
I LOST MY 65" SAMSUNG TV DURING THE MOVING PROCESS!
I try so hard to forget it as my husband advised me so it doesn't affect my pregnancy, but once in a while, the thought of it creeps in, and that makes me depressed. This is a new TV that I hardly use.
THEIR CHARGES ARE RIDICULOUS!
Back to their unprofessional services and scam scheme. I'm an 8-star reviewer on Google, so this is not a fake person or review.
I contacted All Roads Express about my moving and U-Pack movers; U-Pack movers gave me a good price for 3 Relo cubes, including loading in Georgia and offloading in California cos they moved my family things before. When I told Tema from All Roads Express about the price U-Pack offered me, she spoke highly against U-Pack, how they are not a moving company, and how her own company will do the job better. I was like ok, let me go with Tema. I emailed Tema that I'm moving a 3-bedroom house and listed a few things in the house including the TV. All the while we spoke about the items in the house, I constantly told her that I couldn't remember everything I packed. I left GA for CA in 2023, and I have no one who can help me count the items cos I have the garage key where those things were packed in California.
She said, "IF THE SPACE IS NOT ENOUGH WHILE LOADING THEY WILL CHARGE ME MORE BUT IF I DIDN'T USE ALL MY SPACE THEY WILL PAY ME LESS THAN WHAT THEY CHARGED ME FOR EACH CUBIT FEET." In my mind, I said this is SCAM!!! If you are going to charge me $7.50 for 1 cu. Ft then you should be able to refund me the exact $7.50 if I didn't use up my space. I was indecisive between using them or buying Relo cubes from U-Pack to avoid unnecessary drama. My husband said let's go with Tema.
My initial total was $6774.41 which I paid $3,137.20 + a $500 initial deposit. During the pickup, we noticed that the space they gave me wouldn't take all my items, and we added an extra 250 cu. Ft space, which is $1,875. They gave us a new invoice totaling $5,012 to pay the driver at drop-off.
On Friday evening, the driver called and said that we should have our $5,012 ready when he got here. We went and purchased a money order on Saturday before USPS closed. On Saturday at about 5 pm Tema called that there was an error in the calculation that we were to pay the driver $5293.46 and not $5,012 I was upset cos I spoke with this lady twice within the week to help us talk to her company to reduce the money they charged us for the extra space we used. She never for once mentioned to me that they omitted $281.46 on my current bill. She told me she couldn't do anything at this point about reducing my bill. My husband spoke with her on Thursday, she said she will see if there is anything the company will do about the bill and get back to us. Friday, she never got back to us, only for her to call me on Saturday and say there was an error in the bill. HOW IS THE ERROR YOUR COMPANY MADE SUPPOSED TO BE MY PROBLEM? WHERE DO YOU EXPECT ME TO GET THAT EXTRA $281.46? SHE SAID I MUST PAY THAT EXTRA MONEY ELSE THEY WILL SEND MY NAME TO COLLECTION SERVICE lmao ?
I want to thank the driver for delivering on time and Hiram, for doing a wonderful job during loading in Georgia except for my missing TV that didn't make it to California. I asked them to send me the pictures Hiram took from the inside the garage but they never did. The picture I wrote them is the one he took from outside which didn't capture the side I had the TV. The picture that has a red arrow pointing to the TV was the picture I took at the initial packing. When Hiram arrived at the place, we had packed more items; he met us packing stuff when he came, so the picture he took had more items than the one I took.
They wanted to pay me peanuts for a TV that cost me more than $500, and on top of that, they would deduct $281.46, which they omitted by mistake from the TV compensation. My Husband said, Leave it to God to Judge. If we can pa
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September 2024 by Lital Leff
Amazing process from start to finish!! Very friendly and accommodating. I started with Howard who was there for me every step of the way. Came on time and everything was seamless
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September 2024 by Jan Greenberg
Less than 1 star -- bad experience with All Roads Express doubling the cost of a move, on moving day. We were quoted a price and when the movers arrived to start loading, they commented on the size of the items which were as described, I've been in touch with them since this occurred, with no resolution. I would not recommend
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September 2024 by Jim Barton
I live in NYC and the Team arrived promptly and did an outstanding job not only moving the items I had boxed, but in properly packaging items for transport that were beyond my capabilities. Fast, efficient and friendly...a winning combination and I highly recommend!
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September 2024 by Hipol Rodrigues
After more than 2 years , I am still waiting on the settlement promised by All roads express, Mr Roiel(owner) took the ownership to call and discuss the issues and never kept the promise due to incapable and lying office staff, it would be nice to take care of their damages , even the insurance company used by them TGI doesn't exist any more and I am dealing to figure out why a brokerage is used ( where they have no clue about their exsistence) so here I am in process with BBB and small courts to further assist my disappointment from All Roads Express services ! Bad Business Attics overall
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August 2024 by Linda Colucci
I used All Roads Express to move from CT to GA. They were amazing. They wrapped all of my furniture, packed boxes where necessary. But here's the special part...They were on time on both ends. They treated my things as if they were their own. They were professional and courteous. I would not hesitate to use them again.
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August 2024 by Audrey Toranzo
Always professional, courteous and nice. Always satisfied with the work
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July 2024 by Adi
The perfect moving company!!!
I booked a long distance moving with another moving company but the communication with them was really bad and until last minute they couldn’t promise me the delivery date, even though I insisted I have to leave on that day early morning. With all that stress I couldn’t wait any more and was looking to book with someone else.
Roei from All Roads Express literally saved is in the last minutes, gave us even better price, and more importantly he commented all the way, gave us confidence that everything is going to be ok, he was helping us with all the last packing and helped with all the materials and kept his words that they will come early morning and the moving won’t take more than an hour and a half. The moving went perfectly! We could leave on time.
The crew were nice and hard working!
Also Roei kept our kids busy and took care of them so we could finish our last packing and cleaning.
A feel of home far away from home.
Super happy and grateful!
Thank you Roei!
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July 2024 by jonathan sharvit
They are amazing. They quoted me 6 hours and got the whole job done in 4. They worked their tails off, carefully wrapping and lifting my heavy furniture - all with a smile on their faces. They obviously take care of their employees. Highly recommend
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July 2024 by Carla Crotts
Excellent communication and service picking up my move! Roei and the guys did amazing. I am so thankful! I highly recommend you chose them.
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June 2024 by anat granot-luzon
We moved from Brooklyn to Aventura, FL. The move was super easy thanks to all roads express. We got quoted within our budget, and everything was moved in a reasonable time frame. I'll definitely come back for my next move.
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June 2024 by Michelle Goode
My move with this company was very professional and everything went smoothly. I would definitely recommend them,
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May 2024 by Louis Trani
A little disappointed in the delay of moving, otherwise it was fine
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May 2024 by Rebecca Finley
The movers were fantastic! Very efficient and arrived on time. The price I was quoted was not even close to the final bill. It was double what they said it would be. I am basing five stars on the drivers performance.
