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January 2024 by Lisa L (Lisa L)
Alex took very good care of us Nov 2023. Got us in and out quickly, anticipated and answered all of our questions and helped us in every way possible all the time being warm, friendly and professional. The car was great but the service was even better!!
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December 2023 by Jeannie H
I would strongly advise against renting a car from this company due to their tendency to charge extra fees without valid reason.
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December 2023 by Ding D
Returned the car on time but no one was in the office. Still charged me for an extra day.
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December 2023 by Ri-Jay A
This was my first time using Avis. I was able to pick up my car in a timely manner.
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November 2023 by Tropicana Flower
Customer service was great the staff was friendly and prepared. Was able to rent two cars for my family in an efficient time with clean great rentals. I will rent here again.
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November 2023 by howard jacobson
As an Avis preferred Select I had a reservation that was not honored as I did not have a corporate ID with me. As I with for a small company we do not have corporate ID card so he changed the reservation. I screamed. He gave me the corporate rate after he changed the return location to the local office and not MIA where the original reservation was for. So I am not taking transportation to mia on my own.The tank was 1/2 full which was not noted on my contact and I was told if I returned it full I would not get credit for filling the tankI had a reservation for noon and arrived at 315 and was greeted with.."Your 3 Hours late"I will never use this location again and suggest you don't either
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September 2023 by YenYen
Poor serviceAsking for replacement because of the flat tire, and got no response….So I need to replace by myself
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September 2023 by Frankie
I’ve never had an issue using a credit card and the girl at the front would not rent to me when I’ve used the same card from this exact location 10+ times, Avis across the nation dozens of times and every time I get this one specific women at the front I always have an issue at this location. Do better Avis.
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April 2023 by Liz Bell
The counter staff deserves 5 stars, but the phone help is awful and there’s no way to call the location directly, as all calls get routed to a call center in India where they don’t know anything other than how to read from their woefully inadequate scripts. I had to actually drive to the location to get my problem resolved, and it was not close or convenient.
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April 2023 by Lara Pesterac
The agent we got was noticeably more hostile towards us once she realised we were European, she was unhelpful and rude. Not to mention that the car we payed for smelled like strong urine and was dirty inside and out. We waited for an hour at the airport, the service was insanely slow and then they couldn’t even provide us with an acceptable car! We could get the car exchanged free of charge but the fact that they rented us a car which could’ve been a serious health hazard is insane. It shows that they didn’t even bother to check the condition of the vehicle before giving us the keys. The smell of urine in a car can be the sign of molding in the AC. Seriously embarrassing for Avis.
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April 2023 by carlos francisco cebrian
Excelente, polite agent. I like avis
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March 2023 by D M (Bigdtravels)
I was very pleased with my recent rental from the Fort Lauderdale airport location. I was given a nice vehicle to drive for the three days before my cruise. They pick up and drop off were extremely easy. The staff does an outstanding job and providing excellent customer service.
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February 2023 by Elizabeth Carter
Great experience -friendly check in, prompt service.
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January 2023 by Steve Steinberg
Staff is friendly, and rates are reasonable!. Hours are limited, though.
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October 2022 by carly m
MAKE SURE YOU TAKE PICTURES AND VIDEOS OF EVERYTHING. Take a detailed video of the car when you get it and when you drop it off. Show in the video where you dropped it off. Video the manager telling you the fees as well as the terms and conditions. They will charge you without your permission for fraudulent fees MONTHS after the fact.. thank God I had proof of everything and was able to dispute it after being transferred 5 different times on the customer service line. They finally found that I was being charged fraudulently from this location. Be safe. Protect yourself.
