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November 2023 by TIM SALTER
Worst dealership ever for Avis, not helpful at all and management team is even worse. Deal with the airport location or any other location in the world
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June 2023 by Lori S.
Sunday drop off: Jack left us waiting at the return counter for more than 20 minutes after he told us they would close promptly @2pm. Unprofessional
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May 2023 by AlexTheLion
Another customer who arrived to be told vehicle booked was unavailable. Ended up with a wet half dirty inside mini van, as we needed to travel to Orlando there and then. Would not recommend.
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May 2023 by Shalman Raju
Booked the reservation but they don’t have car rude employees
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April 2023 by Julia Wu
service unpleasant car dirty and smelled of dog!
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April 2023 by Heather Shapter
We arrived at the time of our reservation and no one was there. We were left a sign that says, "Be Right Back" with a phone number. Called the number twice before getting an answer. Jack who left his number was very rude and gave me attitude when I told him I've been waiting 20 mins. He called me a liar and said he just left and was unaware of my reservation. He stated he is running between two locations and will be here to help us on 5-10 mins. He arrived 20 mins later. Now a total of 40 mins past our reservation he fonally decides to grace us with his presence. Terrible customer service for such a well known rental company. This location needs to be closed down!!!! We made the best of it and took pics behind the counter of this vacant place.
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March 2023 by Dee Schendel
We have been standing in the Avis car rental line at Ft Lauderdale for over 40 minutes. There is a long line of people with all their families standing around waiting and ONE employee is helping people. But there are TWO guys standing at the Avis Preferred desk doing nothing. People have asked the guys to come help with the big line and they said they can’t. This is not a fun way to start our vacation. Update: been waiting 50 minutes and it’s finally our turn. ?
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December 2022 by Luis Domenech
I had a confirmed reservation at their Ft Lauderdale location and when I arrived on time the office was closed. They decided not to open that day and their customer service rep essentially said too bad.
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November 2022 by Jeffrey S.
I love avis and use them for everything. However they really did me in. I ordered a van for a reason with 6 people and big luggage's. We can barely fit in the damn vehicle and had to drive 2 1/2 hours with it. Have to do the same on the way to Tampa airport which is 5 hours. Awful
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October 2022 by carly m
Had a terrible experience. Awful service (and looking at the reviews I see I am not alone). Thank goodness I was able to record everything… my interactions with staff, the condition of the car (before and after returned), and all the terms and agreements. Thank goodness because I just had to dispute a charge (added two days ago) from the manager at this location on my card which is now 4 months after I rented a car here. Mind you, I’ve only rented a car once…. For one day. Thankfully after many calls the billing department was able to confirm that this charge was being added fraudulently. Be careful. Make sure you have proof. Or just take your business elsewhere in my opinion.
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September 2022 by Jessica Bidle
I don’t recommend this location. The individual working there was rude, the car was given to us with a completely empty tank. No flexibility on when we could drop back off. I would recommend using a different company in the area. There are plenty others to choose from.
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June 2022 by J E Lincoln
Jack is the best... You'll love this cool fella ... Got us all in and out with a great vehicle. We will always go see him.....
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May 2022 by Luis Felipe Romero
Awful experience. I rented a car at the airport and the person at the counter added USD 500+ for services supposedly mandatory. After checking, I complained by mail and nobody answered, so I went to this place.I arrived at 17:40 and there was no one, although the door was wide open (I actually went inside). Many other customers came and left.A person showed up by 18:10 (although they closed at 18:00) and told me there was nothing to be done there.Basically, no assistance provided by Avis, not by mail nor in person...
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May 2022 by Jeff Hillman
I have given this location alot of business and got overcharged $770 due to an error and this guy named Jack who claims he's the manager is very rude and refuses to help fix the problem. When i try to call him on his cell which he posts on a permanent "Be Right Back " sign, he hung up and blocked my number. All he does is loves to argue. He also states the owner won't be back for a long time ago. Jack also gets angry if you exchange a car at another location such as the airport and says it effects his revenue. All the other reviews are true.
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April 2022 by Chirag L
Great experience at this Avis location- Sagar was attentive and detailed during the rental process. Given the opportunity I would be back.
