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December 2023 by Anonymous H.
Why does BJ's hire the rudest people to greet you at the door? Last night I had a horrible experience just walking in. The lady was not nice to me. For no reason.... I'm a customer that comes here 3 times a week. Really makes you feel like BJs doesn't care about the people who keep their lights on. I rather spend my money elsewhere. They won't get another dime from me or my very large family. Cancelling my membership and going to Costco. I suggest you do the same
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November 2023 by Lev F.
I calculated 1 star for BJs club. After a few years I decide not to renewing new membership. And it's comparable to Costco because it's a same wholesale club. But not exactly. Clipping coupons most annoying job. 3 different book!!! Small one can not be replaced at club if you like to buy two different soup instead of one. Only one coupon for $2.00. What a big deal to limit an items! Better just place inform sticker of current sale. No coupons!!! Customer service just horrible. Never enough people to serve you. Many not friendly like at Costco. My club doesn't have a gas station. Near by 20minutes drive... So, I pay membership and can not use it in full! My advise is Costco.
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October 2023 by Edwin A.
There must be a reason why they are the only bj that ask for the bj card at the entrance. The only store I know that does that
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September 2023 by Gregory S.
Plan to wait... for anything, gas, pay, and especially tires! or do curbside pickup /delivery - that's worth the time. They must not pay or inspire confidence in workers, because they are very apathetic and have minimal customer service skills.
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August 2023 by Jared G.
Just signed up for a membership, then waited 15 minutes for an attendant in automotive to tell me that can't fill my propane tanks because they are short staffed. Not exactly the first impression I was planning on. Is this going to be my experience every time?
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April 2023 by Aurelio Orozco
Amazing Price for Canteen Vodka soda & Cantina Tequila Soda.
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February 2023 by Julio S.
Not my first time on this location, today was the worst experience, train your staff with the proper customer service, absolutely everyone that works there have a bad attitude from the person that greets you up to the person checking your receipt i believe the think they are doing you a favor by us buying groceries from them. The parking lot is always filthy there are carts all over the place but the people working are the worst.
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February 2023 by Maryna S.
Horrible service. I came there to get my regular groceries. In one day my coupon didn't work and they put fake high price on the product I always buy which is a whole-wheat bagel. I've been contacting to the help centre for many times and always was the same answer " you will receive a digital gift card and a refund within 10 business days". Alright my 10 business days have already passed and now they are telling me that it's an actual card which takes about 14 more business days. They just hang up on me. Disgusting. The worst customer service I've ever met. Do not suggest anybody to go to BJ's if you value your time and you don't want to pay high prices for no reason
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January 2023 by Andrea Z.
They just about everything here! From tvs please to broccoli, if you can imagine it they have it! Their deli has a good selection and great party necessities but their customer service is horrendous. The front desk cash register employees are also not that friendly. I really go there for the great prices and wholesale items. Their dog food is also really good! And they have a great diaper selection.
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December 2022 by Sam Z.
Don't recommend the curb pickup these people is rude and ignorant these is how the bring my order to my car horrible service older black female seems like employees are very miserable always rude at every place of the store and I never have feet back from management ever probably is te reason of these languishing
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September 2022 by Maria B.
Love itThey have so many items we need. Prices are reasonable!! Love books and some of the plants. They take good care of their plants. Better than Hone depot and Loews
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August 2022 by Boss M.
Awesome tire center by appointment just incredible rotally suprised right on time 4 tires 1 hr. GREAT JOB
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July 2022 by K H.
I went to exchange an order and while waiting in line, there was a female customer ahead of me with a return for a tire issue. The staff was very rude, unprofessional and unwilling to actually help the customer. I really felt for her. After they figured out the return, they said the return has to be on a gift card. After arguing with the customer they finally said it can go back on the credit card. At the end of her transaction, the customer service employee put on a fake smile and put a fake accent on to say "gracias" to the customer. I don't know what kind of employees you want in your company, but I don't think you want one like that. Yes, the customer was Hispanic so I think that's offensive
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June 2022 by Anita S.
I came to this BJ's because I made an order of fair life shakes as they are scarce in the whole state. We ordered four containers and once we got to the store after we drove for 40 miles there were none and they canceled our order. After Joe,the pic lead manager made fun of us and our time we spent he decided to give us a $10 gift card for our pain and suffering. Lisette, the lady next to him was calling me sweetheart and love and when I asked her to not speak to me she kept on repeating those terms to me. This BJ's is a disgrace and should not be allowed to run as a store. As a result they can have their membership. Do not shop here it is the worst managed place I could have ever gone to and they don't respect my gas money my time or my dignity.
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June 2022 by Robert S.
Prices are still good, but they have gone up the past year. Know your unit price....that's one of the best ways to find out if you are getting a bargain or not. I forgot they have a good selection of TVs and clothing. The store is well laid out. The sampling tables are back and active during busy hours.I like their self check outs, which makes it easy....but last time I was there only 4 of them were open ...so 4-5 were not open.........They are machines!!!!! Why not have all of them open ????!??!?