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March 2024 by Vicky K.
Came to town to catch a InterMiami game. After researching the area decided on the Conrad. Loved our stay. The service here was impeccable (with the exception of the pool bar). Thankful for Arthur. He is the concierge and made our stay a little extra special. The rooms are beautiful and modern- we had a 12th floor partial ocean view and it was perfect. The bed and pillows are comfy and air conditioning is quiet. Water pressure in the shower was awesome. The most wonderful toiletries are provided from Byredo/ Mojave Ghost scent. One note even being high up/12 floor we could still hear street noise if it was on the loud side ex. Gardening blowers, garbage truck, engines revving. This did not bother us but it may bother others. There is a service fee per night of $40. Our favorite amenity included in that fee was beach chairs and an umbrella on the beach. They have bikes too but were weren't able to partake. The nightly Valet parking was $68. Lastly, we are at Takato Restaurant on site and it was very good. I recommend this Conrad and would stay again.
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March 2024 by E H.
We recently stayed at this hotel to attend a nearby family wedding and rented an on ocean front 2 bedroom suite. Despite beautiful views, hotel stay was awful with only 2 working elevators (at times only 1) for 24 floors. The A/C and Wifi did not work in our room. Hotel services stated it was being worked on all weekend without any fix. This hotel needs serious maintenance and services upgrade to support luxury fees it's charging. We won't be back.
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February 2024 by Kevin Jose H.
I promise you, this place doesn't miss. I took my wife here for our anniversary and notified the front and they came through with champagne and chocolate on the house. The pool is area is a good aesthetic with the food/bar area having delicious drinks and menu overlooking the beautiful ocean. The gym area has all you need. We took a bike ride with the complimentary bikes they provide. The restaurant in the front is a bit pricy, but I heard is delicious. On our next stay we are planning on eating there. Bed clean. Bathroom immaculate. Room comfy. The whole experience was great!
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February 2024 by Gerri D.
We checked in on 01/21/2024, we immediately noticed that the master suite toilet did not flush. I called the Hilton service desk, they stated that they would send someone to fix the issue. Thirty minutes later the Hilton people called and stated that they would not address the issue and I needed to call the owner's representative. My husband decided to fix the toilet himself, the internal tank mechanism was not hooked up properly. We continued to have problems with the toilet throughout our stay. I called on more than one occasion asking the issue to be fixed. We departed for Key West on the morning of the 22nd to attend a funeral. We advised the front desk and the parking attendants. We confirmed that we would not be charged for parking as we would not return until the 24th. I was assured by the parking attendant that "we only charge if we have the keys to the vehicle" Upon returning on the 24th Jim went to the front desk to double check the status of charges to the room. He found that we were in fact charged for parking. The front desk attendant advised Jim that there was nothing she could do because the parking was run by an outside vendor. Only when he showed her our hotel bill from Key West and threatened to file a fraud claim with Visa did she suddenly was able to correct the billing. Upon returning to the room and reviewing the new charges we were still being charged for days that we were not at the property. Three trips to the front desk and speaking with the manager we were able to correct the billing. On the 24th we departed the room at 10:30 am as housekeeping was entering the room. We spent the day with friends and returned to the room at 5:45 to find our door propped open and no one in the room. It is our assumption that housekeeping left the room door open and unsecured. On the morning of the 26th we moved our vehicle off site to our friend's home and rode our bicycles to the hotel. We asked for a secure place to lock up our bikes, we were informed that we would be required to lock up the bikes behind the hotel on the street. We asked to be allowed to take our bikes up to the room to keep them secure. We were told in no uncertain terms we had to lock up the bikes behind the hotel on the street. The morning of the 27th we returned to the bike rack only to discover both bicycles had been stolen, the bike locks had been cut and were left on the sidewalk under the bike rack. We never brought our vehicle back to the hotel. Upon asking to see our room charges on February 2, we discovered that we were still being charged for parking even though the vehicle had not been on the property since the 26th. Clearly this is a calculated scheme to defraud customers. We will obviously have to check the parking again prior to departing on the 27th. Below is a list of the maintenance issues we encountered in the room, clearly the lack of basic maintenance is a systemic issue with Hilton. This has been our first and LAST stay at any Hilton property. We have stayed in many hotel properties in both the US and Europe, and this has been the worst experience in security, service and condition in what is supposed to be a 4 star resort. 1. The master bedroom is missing the large shade, the chain to raise and lower was in the dresser drawer, leaving no way to darken the room. 2. The master bathtub drain would not close, leaving no ability to use the bath. 3. The door on the freezer does not close and seal, the refrigerator runs continuously because the door will not close and seal. 4. The shade in the kitchen is broken. 5. Six burned out light bulbs in the kitchen and living area. 6. No seal on the shower door in the hall bathroom, water leaks out onto the floor.
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January 2024 by Warren D.
Date of stay: January 12, 2024 Rooms: 701 + 717 We stayed at the Conrad Fort Lauderdale Beach on our way home from our Disney Cruise and it was really the perfect way to wrap up our vacation and return to the snow and cold of Wisconsin in January. Despite arriving in the morning, they were able to get us into rooms that were on the same floor and even upgraded us. Both rooms were not really the same, but both rooms were fantastic with an extra bathroom and a full kitchen. The kitchen really wasn't used, but I felt fancy just for having it. We didn't get to check out quite as late as we would have liked, but were able to make use of the pool area after checkout to soak up some sun before heading to the airport. All of the staff we encountered were truly fantastic, if I was a lottery winner I would only come stay at places like the Conrad when I traveled!
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January 2024 by Mary Beth Z.
I could spend an hour providing a super detailed review, but it's not worth my time. I spent six nights at the Conrad Hotel in Fort Lauderdale with my three, teenage children just after Christmas through January 2. I am a 53-year-old, single mom that has traveled extensively throughout the United States, Europe in the Caribbean. I have stayed at dozens of five star hotels. This hotel was nothing more than a two star or three star at best. I spent over two grand a night for a large two bedroom, two bath residence. While we had ample space to accommodate me, and my two daughters and son, the furnishings were dated. It looked like they may have put new carpeting in the rooms, but all of the furniture -both inside and on all of the balconies were old , dated broken, etc. The pool area was mediocre at best. The gym, was decent sized, but looked like it hadn't been cleaned in probably five years. The Takato restaurant was OK. The little breakfast shop that had food items in the front of the lobby was way overpriced for what it was. Two of the six nights we never received turn down service despite calling. I asked for a late checkout and they only gave me an extra 2 hours, despite checking into our hotel at 8:30 pm. The desk clerk, Dara (spelling?) was a total bit$&. Don't stay here. Overpriced and NOT 5 star!!!
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January 2024 by Daniela R.
We had the worst New Year's Eve party we've ever been!!! Pricey, bad costumer service, and mediocre food. We had the gold VIP package and they advertised we were going to have Champagne. Well, they did not give us even Prosecco, it was only Sparkling wine. They changed us from table to table throughout the entire evening. What a terrible experience!!
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January 2024 by Kay D.
I did a wonderful staycation at this hotel during the holiday season. Everything was wonderful. I would recommend this hotel to others. I noticed that they also offered stuff for the children during the hotel season.
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December 2023 by Kirk M.
I am staying there this weekend with my children. We purchased the NYE party tickets, its going to be 50 degrees this weekend and on the pool deck with the wind chill it will feel like 40 and we want to cancel. Tanja at the front desk told me, since the even is still going on, we are not able to cancel the tickets. Im spending $2000 for a room this weekend, but they cannot cancel a $200 party ticket to save my kids from the cold. I will never stay here again!!
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December 2023 by April P.
Overdue review: my boyfriend and I stayed in one of the amazing residences for his birthday and got to feel super swank for the weekend - the weather was not conducive to pool time unfortunately but it looked amazing. The service was great - all employees were helpful and wonderful.
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December 2023 by Feyi F.
As a loyal Hilton Diamond member, I chose this hotel to celebrate my 35th birthday, despite my partner's preference for another place. Regrettably, this decision led to a distressing experience. Shortly after ordering room service on Thursday evening, I suffered from severe food poisoning, necessitating buying the dollar tree anti-diarrheal in the convenience store downstairs for $12. I had an obligation on Friday and I had to file a report with the medical staff there. I called the hotel to let them know about my food poisoning but nobody followed up. It wasn't until later that evening that my partner and I went down to the front desk to inform Keisha, who was the highlight of this trip by the way, and she sent a communication. Our Friday plans were ruined. Saturday was without incident and I got a phone call on Saturday about security wanting to meet with me and we filled out an incident report. On Sunday, we had breakfast at the hotel. Within 30 minutes, my partner was complaining about griping pain, not feeling well, and he was on the toilet and also vomiting. The room service agent who had been kind to me during my bout, bringing bottles of water and checking on me I'm sure felt absolute pity for us as she repeated her kindness again. We contacted the front desk. I asked for baking soda. The agent I spoke to responded quickly without even checking to tell me that there was no baking soda in the kitchen. What hotel kitchen doesn't have baking soda? I had to walk downstairs and speak to another agent. After that, a bowl of baking soda arrived to our room. Security agent also came to our room to fill the second report. And by second report, I mean they asked me to just write at the bottom of my initial incident report. I was supposed to fly out on Sunday evening and ended up changing my flight because my partner was so sick. I didn't want to leave him alone. By the time he mustered strength to actually walk out of that room, urgent care was closed. I asked to speak with a manager all weekend, and I kept getting referred to the security agent. On Monday I had to follow up and request to speak with a manager. I met with a female manager and the head of security. I was gaslighted by the head of security when I was told that they had been trying to contact me all weekend, and I had not responded which made them worried. He said that they had left messages on my cell phone and on the room phone with no response. Ironically, the room phone had no messages and neither did my cell phone. I had the one phone call that I had picked up and responded to on Saturday. I was assured that I would receive a copy of my incident report, they would follow up thoroughly and try to help resolve this issue. My partner and I had to ask for late check out as he was still sick and fatigued. We went to urgent care That morning. To date, I received no email, no incident report, and no follow up from the hotel other than a phone call and text from Paul, the owner of Takato, who empathized with me. I want to note that Takato is an independent restaurant that leases from the Conrad, so that doesn't even count as the hotel responding to me. That was just Paul being a nice person. Dishearteningly, even after waiting for two months, there's been no incident report sent, no emails, and no genuine effort to address or rectify the situation. This level of neglect and disregard for our well-being, especially considering my loyalty to Hilton, is utterly disappointing. We endured four days of misery and received no offer of compensation or resolution. No promises upheld, leaving us utterly disappointed. This experience falls far below the standards expected from the Conrad. My disappointment is profound. I wouldn't wish this experience upon anyone else. It's not about points or rewards; it's about a fundamental lack of care and responsibility. My advice? Run far away from this hotel if you value your well-being and expect basic courtesy and assistance from the Conrad Fort Lauderdale.
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November 2023 by Ho T.
This weekend, I took a brief getaway to Fort Lauderdale and had the pleasure of staying at this property for two nights. When it came time to check in, I had two options: through the app or in person. In my opinion I prefer to interact with people in person to get a sense of the environment. The service is excellent. The bellman made sure we didn't move a muscle and had my stuff delivered to my room. Because of my status, I received an upgrade, and the accommodation is now twice the size of my original booking. It's huge and spotless. The design is simple yet pleasant, and my favorite area is the terrace, where I spend the majority of my time dining and admiring the partial view of the Atlantic Ocean. The valet parking entrance is on Windamar St., and the valet service is $55 per night. What's nice is that they were efficient; as long as I called ahead of time, they had my vehicle ready. It also gives me peace of mind knowing that my vehicle is secure in a private parking garage. I was able to use their room service for breakfast, lunch, and dinner. It is open 24 hours a day, seven days a week. There are two ways to order food: over the phone or online. I experienced a problem with their online platform; every time I attempted to complete an order, an error notification appeared. I hope they fix it soon because it can be a great tool. I appreciated that they kept my hot meals warm in a portable insulated heat holding unit. Every dish was wonderful and exquisite. I'm an avid fan of Hilton properties, and Conrad never disappoints me. As long as they maintain their high standards, they will have this devoted client.
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November 2023 by John R.
No complaints here. Easy check in. Comfortable rooms. A great upgrade from being a Diamond Member without asking. There was a Moke in the lobby circle drive, so I assume you can rent them somewhere around here if not through the hotel directly. (I have only been curious about them and have zero experience as to how that all works!) The location is great too. If you decide you want a different option than eating on property, there are great options just a short walk away. Check out was easy too, and it wasn't a long wait for the car even without calling ahead for the valet.
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October 2023 by Charlene S.
Best Friend Trip. Hotel is amazing. The staff was OUTSTANDING ... Special thanks to Adrienne and Blanca at the pool. Two of the most lovely human beings by far.
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October 2023 by Rafael H.
We selected the Conrad's Fort Lauderdale for our honeymoon taking into consideration the looks and balancing the perks of an Oceanfront view and several amenities. Not your typical hotel as this luxurious, high price, sky rise resort serves as residential as well. Amazing view from the 19th floor, however, we have complained the entire weekend about these young misbehaving adults on the floor below us who continued to open and close the sliding door(s) to the balconies abruptly, making extra noise and disturbing our tranquility. We did not expect to have such a horrific time at this resort based on the resort rate. Service is friendly but nothing has been done to resolve the problem. I am sad to say my wife and I, most likely remember most the disturbance and the inefficiency of the staff of handling this matter. Best of luck to anyone renting at this location. Note: valet team was extraordinary, Robert from the hospitality team was EXTREMELY helpful, friendly and caring through our stay.
