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November 2023 by RUDY THEODOSIOU
Bad customer service when you have a problem with a fan they try to talk to you over the phone instead of coming out to fix itOnce the sale is done you are on your ownThe manager at that store is rude as hell also
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October 2023 by Jane Bay
Rude owner. Rude service. I would give 0 stars if that was an option
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September 2023 by Mark Olson
Darrell is the best!
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September 2023 by Norma SKY Dauer
I knew what I wanted, so it was quick. What a great little showroom. All these years in this area, and I never went in. The manager was on duty. A nice experience. If I started to look around, it would have taken longer. I searched online first. So far, so good ? Parking in rear next to Myapapya.
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April 2023 by Artem Volchek
This guy is horrible I can’t even explain
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October 2022 by Seth Smith
What a mess this store is!! So I came in and bought two coastal pure white fans, told they would be in the next shipment on Thursday and that when they come in, they could cut the rod two inches shorter as this was a HUGE deal for me because of my low ceiling height. I bought the fan kit which was supposed to have no pull chain because I was using the remote. Timeliness and height were my two biggest issues. Well the fans didn’t come in for another week , and though I was told I would get updates I had to call myself. Only once did I receive a call with the update that the fan reached the truck, but I already knew because the online sales rep was able to tell me that information.Fast forward, I was told I would get a call when the fans were in and the rod was cut. I was told that by 12pm Friday everything would be ready. I went by at 11am and nothing was done, fans in the box. The sales rep there said that he didn’t have time to cut the rod because he has a second job elsewhere. He proceeded to open fan boxes to give me rods from those fans. I got two rods that were clearly designed differently. Glad I went back in because one would have never worked. He gave me two shorter rods of the same design which appeared to possibly work. He even tried it on another fan that was the same as mine , just without using all the parts to install the fan. Finally I felt good enough to bring it all to my electrician who was already working at the house because I was told my Dans Fans that everything would be 100 percent. Well, the fan rods that were shorter were not a proper fit and they had significant give to them so we ended up having to use the rod the fans came with and they were the regular length which is now a HUGE problem for the area they are in. I am so disappointed and upset with the lack of knowledge and professionalism. It’s a shame because I purchased a fan here before and never had this issue. Thinking this is a specialty store with expert sales reps, I did not realize I would run into so many problems. To top it all off, I have to use the remote controlled fan with a chain pull light! How crazy is that. It’s 2022. I highly recommend using Wayfair or any other online retailer. You’ll probably be happier.
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October 2022 by nick cundiff
Very, disappointed. I ordered 2 fans and paid for them up front. I was told they would arrive in 30-45 days, it was over 3 months before they arrived.I had to call multiple times just to even get someone to answer the phone!! Upon installation they were missing the light kits. When they came back they only brought one light kit so had to come back a 3rd time. The store manager Darral was Extremely rude rude and ask me to pay for the installation before the job was complete. I informed him that I would gladly pay once both light kits were received he then went crazy over the phone. Will never ever do business with this place again. Terrible customer service
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October 2022 by Marilyn London
We had 2 patio fans delivered and installed yesterday and are extremely pleased with the product, the level of knowledge and the service. Andy Christian was a pleasure to deal with and I would recommend this location in Ft. Lauderdale to anyone looking to purchase ceiling fans.
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October 2022 by John L
Ordered our fan in January. Didn’t get delivered until May. It is what it was like all the other shortages, but the staff understood my frustrations and offered other solutions (credit for a different fan in stock etc.), but the wife shall get what she wanted. Regardless, staff was excellent and I’ll be going back to get more fans for my house. Their fans are the only ones that actually push air with high CFM. The WiFi is also a plus. This fan was well worth the wait.
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August 2022 by Nick C.
I wish I would have looked at all the bad reviews before doing business with this place.. Horrible customer service. They hardly ever answer the phone and were extremely rude! Will never do business here again
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March 2022 by Teri T.
I purchased a $450 fan on 3/9/22. Installation was supposed to occur on 3/16/22 (giving time for the fan to reach the store). On 3/14 I called (went to a fax line) and emailed - my question, what time to expect installer? No response. On 3/15 I called and Daryl the manager, who sold me the fan, answered and PROMISED me the installer would call that day to give me a 2 hour window; no one called as promised so I emailed again. On 3/16 - the scheduled date of install - still no communication from Daryl or the store. I called again and, again, it went to fax. I had to get in my car and drive to the store. Daryl, the manager, showed me the text he had with his installer from the day before. I'm a quick reader and saw that he told his installer (and I'm paraphrasing a little bit here) to "call the old woman who talked too much". LOL! He tried to tell me I was reading too much into the text!! The old part or the talk too much (I had to chuckle because I am older and I do tend to go on and on - just look at this review!!!). Anyway, come to find out the fan wasn't even in stock!!!!! Don't waste your time at this store. Go to LBU (Light Bulbs Unlimited) on Oakland Park. Wonderful customer service, no b-shit promises, and the fans/lights are so much more stylish!
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October 2021 by John Angeli
This is the best place to buy a fan in Ft Lauderdale! Great products and service before and after the sale.
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October 2021 by David C
I now know more about fans because the manager in the Fort Lauderdale store explained the fundamentals of a good ceiling fan
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October 2021 by Kristene kaylor
Great selection and Darryl is very knowledgeable. All my questions were answered.
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October 2021 by Stewart Zuckerman
Great sales person,very knowledgeable . Would recommend him to anyone
