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August 2023 by Ana Hollen
Keith was amazing!!! I got two estimates that were 700-800 more than what I needed. Keith was honest, friendly, and fair. I will be using him for any car issues moving forward. Great experience would recommend to anyone.Services: General repairs & maintenance
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July 2023 by Larry K.
I just started a Jeep YJ rebuild with Henry and he has already earned my trust and my business. He spent about an hour with me going over my jeep that I wanted to make safe for my daughter to drive and he was thinking of things I didn't and completely had safety in mind. Plus, he noticed a hose about to go bad and replaced it quickly so I had no problems getting home. I am looking forward to continuing working with him and am grateful I have found a trusted mechanic.
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July 2023 by Brad G.
Recommended to us by SoFlo Jeeps to repair front brake issue on our 2018 Wrangler JL. It turns out that the brake configuration (caliper, rotors, hoses) for our exact Jeep production run is on back order with no ETA in sight...I confirmed with the local dealer. Henry (owner) and his team have deep Jeep expertise and we're able to repair and configure a permanent solution. They stuck with it until they got it right.
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June 2023 by Robert Cabrera
Unfortunately I don't trust these people, after what I experienced. They didn't resolve the issue of my Jeep either.
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March 2023 by Isaac Lee
The only good/decent thing I can say is Keith is a pleasant person to work with; HOWEVER, he did not fix the issue.I originally took my Jeep to Keith to replace some shocks and also the brake pads and rotors due to brake noise. After picking up my car, not even 2 days later the brake noise returned. I took my Jeep back to Keith, he voided the previous pads and rotors, and put new ones on. 2 days later, the brake noise returned. I called and his partner told me to bring my car the next day. I get to the shop (my third time there), and Keith has to turn me away because he couldn't squeeze me in and his partner didn't tell him I was coming. I returned a 4th time, Keith said it was the rear pads/rotors. He resurfaced them and to no surprise, brake noise returned AGAIN.I took my Jeep to another shop, turns out my calipers were bad and needed to be replaced... something any mechanic should have seen if they were doing their job right. Overall, after 4 trips to his shop, he didn't even fix the actual problem.Every time, he also said it should take 2-4 hours and he always called me at the end of the day to tell me it was done (8 hours later).Besides being a pleasant person, there is nothing good I can say about this shop. If you have a Jeep, go down to Karnage Motorsport, 4x4 Garage, Adventure OffRoad, or anywhere else besides Downtown Auto Repair.
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March 2023 by Nathan Alendal
Out standing team. Honest and extremely helpful. The owner was kind and compassionate. Highly recommended
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February 2023 by James Sherrill
Keith was great and really took care of my Jeep Wrangler. I will most definitely use them again...
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January 2023 by Jesse Elliott
I live in Texas and My daughter who is a single mom lives in Florida, and her Kia Soul’s engine died, Kia refused to fix it or take it in on a trade in for a new car. So I spoke to Henry at Downtown Auto, had the car taken to him, they diagnosed the issue, helped me find the best solution for her. Henry & Keith are as honest as they come. Thanks for your help.JesseService: Auto engine diagnostic
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January 2023 by Matthias Hagemann
Not an easy task to deal with an insurance claim, but Henry got it done in time and the truck runs better than ever before. Thank you.
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December 2022 by Hyatt H.
Worst car shop of ALL TIME!!! Dropped the car off for a simple act of tire alignment waited 2 months to get the car back and the job was not even done! Called and complained to Keith who told me I was out of my mind and the car is fine. These workers are completely useless and negligent the owner needs to get off his ass and take some responsibility over his shit hole of a business.
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December 2022 by Devin P.
I want to start this review by saying this was the ABSOLUTE worst car shop i've ever been to! if i could give 0 stars i would.At one point in time i trusted both Keith and Henry to work on my vehicle. needless to say that was a huge mistake. I brought my car in because it kept turning off. So they told me i needed a new battery and that they would put that in for me.. a few weeks later i was still having the same issue so of course i brought it back. They kept my car for over 2 weeks and still did not make any attempt to resolve the issue, After the second week, i called them and said this is not okay so i went back and picked up my car from them. And YES once again they charged me saying they "charged the battery".A few weeks went by and i was still dealing with my car randomly turning off so i brought it to my uncles mechanic shop and he tells me theres no way this is a new battery because of all the corrosion and what not around the battery . He installed a new battery and look the car ran like new. So not only did they scam me and put in a used battery, but also they kept my car all that time for no reasons. I contacted Keith and told him i wanted a refund as i still had all the receipts. Keith starwted screaming on the phone at me and by the end of the call he told me to "go suck some more dick" i was in disbelief with how i was treated after i trusted them. He not only scammed me but then degraded me and my life choices . This guy was a NIGHTMARE for being in customer service. So after this i had contacted Henry "THE OWNER" . and he apologized and seemed like he was actually sorry and told me he would refund me in full. He told me he would be mailing the check to my NEW YORK address within a few days... a few days passed and now he is declining all of my calls and ignoring all my texts. At this point, i knew he was ignoring me so i sent him a text and told him ill be back in FLL within a week to collect my money. As i get there and i ask him for my money when i showed him proof of the reciept. He started SCREAMING in my face infront of the other workers and customers. He physically assaulted me and grab my broken wrist " that i just had surgery on the month prior and put his fist in my face like he was going to hit me while with a scary look at his face. This just made me realize how little you can actually trust these scam artists of people. They will rip you off completely and not feel guilty about it. At the end of the day i learned my lesson and i will NEVER be returning. If you go to this place beware of all these fraud people that lurk around this shop. Based on the other reviews i have read i see that many people have dealt with the same stuff i had gone through. i guess they needed that 700 more then i did !!!
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October 2022 by Luis Morales
Very friendly and professional work. They have worked on my jeep a few times. They accommodate me every time I bring it in and do a very good job. I totally recommend Henry and his team!Service: General repairs & maintenance
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October 2022 by Edlene Tassy
Came into for something so simple as my truck not being able to close. They look and fix it for free. They turned my bad day into a good day with great services. Thank you so much guys for such great services.
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October 2022 by Luis M.
Great work by Henry and Keith. Very professional and always very accommodating. Very honest mechanic and I will continue to come here for my auto needs. Totally recommend.
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September 2022 by Maria Ferro
As always, Downtown Auto took care of my car when I took it in for brakes and oil change. I bring my vehicle to them because they're honest and don't add charges for things I don't need. Thank you guys! I really appreciate the care you take with me and my GMC.
