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December 2023 by Demirris Willis
It have the latest exclusive shoes out that nobody has that's my new spot
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December 2023 by Sophia S B
That light skin lady that I ASSUME is the Manager has a disgusting attitude! How on earth does she have a position here is beyond me. But I guess since this is a Urban culture company, this is expected huh?!?! We have to except low class, disgusting attitudes because the store targets black people huh? I was buying clothes for my teenaged son online and had to go in to store to remove security button that they left on it. They also did not send an item. So reluctantly I had to go to the physical store and be faced with even more frustration from they disgusting employee you have. Ghetto personality! Do better, black people deserve great customer service as well as nice quality items ! Disgusted!
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September 2023 by TL
Terrible store the lighskin working in the afternoon has a terrible attitude she lucky my girl wasn’t with me it woulda got ugly for her…she told me I couldn’t wear glasses and a hat in a store that sells glasses and hats…she also told me I can only get refunds to a gift card and not cash…but at the register the policy CLEARLY says if you purchased with a credit card you can get a refund to that credit card…I asked for the manager because she clearly didn’t know what she was talking about (also said she is “one of the mangers”)…a darkskin women comes out and she was also rude…she didn’t want to give me my refund she said the system was down and played dumb for 10 minutes then tried to scam me on a refund…she said she can’t process it the regular way after I gave her the order number, email, drivers license, EVERYTHING…she said she’ll pack and return my item herself and when she gets my tracking number the refund will process…I was going to go through with it then I asked for a receipt and she said I don’t get one and she just call me when she has it done……come on now we know that ain’t your policy little girl…. -10/10 DTLR trash fire them get some men in the shoes store pause??♂️
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September 2023 by Melissa Barbagallo
do not bother going into this store. all employees are rude and didn’t want to assist us
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July 2023 by Scott Smith
Cool spot to get shoes and street wear
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June 2023 by Thug Boy
Bad customer service.
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March 2023 by jacky c
Manager tranese is the absolute worst customer service worker I have ever dealt with. She always has a demeaning attitude towards me when I arrive at the store.the store is great when she is not there. I would never send s family member or friend to this store.
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March 2023 by Rodrigo Rostran
If you are not "African" don't come to this store, (i drove 30 miles) as I walked in the lady behind the register looked at me up and down and gave me a smirk (who turned out to be the manager) I was told by a manly creature (manager)I WASN'T ALLOWED TO TRY ON THE SHOES I WANTED TO BUY... WHEN I ASKED WHY... THE MANAGER SAID: IM NOT SELLING YOU THE SHOES ANYMORE, AND GOT BCK ON THE PHONE... I ASKED WHY, AND SHE SAID THEY CAME DAMAGED WITHOUT LOOKING AT THE SHOES, AND SHE WASN'T ALLOWED TO SELL THEM TO ME... SO I REALIZED WHERE I WAS AND SAID NOTHING, I WALKED OFF WAKANDA B4 THEY'LL PHYSICALLY ASSAULT ME...I'LL NEVER BUY SHOES FROM ANY DTLR LOCATIONS NOR FROM THEIR APP...I HAVE NEVER BEEN DISCRIMINATED THIS WAY B4.
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February 2023 by Dmitrii Bondarenko
The address does not match the real one in Google
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January 2023 by Steven Pulliam
They don't put there customers first,and store workers,are disrespectful.
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December 2022 by משה רפאלי
Very bad customer service. The people who work there treat customers with complete disrespect. I will never come back here
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December 2022 by Shoval O
I bought a shoe two days ago in cash, I came to return it today because I regretted it and it turns out that there is no refund for a product bought in cash. I asked to speak to the manager and the cashiers laughed in my face and told me to go home. I will never come back here!!!!
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November 2022 by SnN Snb
Don't believe these old reviews i was greeted by everyone as soon as I walked in. They even helped me find something to match my shoea
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November 2022 by Adrian
I haven't even walked into the store and they're already giving me problems.Why are raffle winnings only held for 1 business day like I dont have work on a weekday?Why does the text say I have until 5pm when they close at 7pm? Like c'mon, this is purposefully unfair, the DMV is more flexible.
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October 2022 by Jeffky Dorcely
Hell jits I’m Zoe glee best service i have