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July 2023 by Joyce Browning
Do not use this place. No star!! They are not located in the Fort Lauderdale Airport. You are shuttled by 2 different shuttles and left on street corners until next shuttle comes through. Booked 2 months prior to our trip and got there and was told do not have a vehicle. Had a large van / shuttle bus was all that was available. We took it to our hotel and then found out there are no shuttles back to this place and to the airport for our departure time at 5AM we had to make. Returned it 9:00 AM next day and was told can not refund and contact corporate for a refund. What a joke!! No calls / emails answered. Corporate is not even in United States it sounds like from people I have talked to. Needs to be turned into Better Business Bureau false advertising on their location caused a great huge mess for us and was told slick lies to just keep you moving and get your credit card. Once they do that there is no refunds or anyone to talk to on it.Avoid them at all cost.Make sure your rental car is in the Airport!!!!!
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April 2023 by jo vallese
I give this place no stars !!! Absolutely horrible! Left us waiting an hour at airport for shuttle that never came. They disconnect you when you call. We ended up taking a taxi to the car pick up location and when we walked in we were told along with 3 other people that they had no cars !!! We made this reservation a month I’m advance!. The guy offered no help just sorry no cars! When all was said and done we wasted 2 hours of our day and then had to find a new rental with another service. So unprofessional you can tell when you pull up to their location that it is fly by night business they operate out of a banged up trailer with stray cats all over the place !!! The low price is not worth the headache. Even if you can get a car if you needed to contact them for some reason they do not answer the phone they just disconnect you! BEWARE
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March 2023 by Ronald Moberg
I rented thru ACE Rent a car they were a pleasure to deal with!!! The car was brand new so it made a nice clean comfortable trip ...will definitely use them again GOOD JOB ACE !!!
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October 2022 by Joel Silverman
We rented a car with Cooper, he was very personable and did an excellent job !
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July 2021 by Beau R.
One small shuttle from the airport to their business. We waited 45 minutes for the shuttle. Once we got to their building we waiting another two hours in line. Spend the extra money and go some place else
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June 2021 by Jenny Hartzell
Will never rent there again! We had to pay $61 for tolls which we only used $5 worth.. wouldn't rent us the car unless we paid! Dropped off in Orlando, woman said they shouldn't have said that, that it wasn't what they do.. guess what, they did! They don't answer their phones either!!
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June 2021 by Glenn Hartzell
Beware !! They automatically charge for tolls even if you don't go on toll roads. One facility told me they are not allowed to charge for tolls.
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January 2021 by Steve S.
Buyer beware!! You will get what you pay for (or don't) This is a cut rate operation. They do not guarantee the offer you selected on line and have a very limited number of options. Service was awful, where the 3 guys were more interested goofing off than taking care of business. If you're a Florida resident, most cars cannot even be rented. Just awful in every way.
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September 2020 by Dayana P.
Great service Hector was very helpful, patience, and friendly. Thank you for an amazing service !I will rent again from here and recommend to my friends
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June 2020 by Michael S.
They left me high and dry at the airport!! I had recent reservations on June 14th, 2020, for a pick up at the Ft. Lauderdale Airport. WAD0179CEFAD.They even sent me a conformation and bill during my flight to Ft. Lauderdale. They are open until 11PM and my flight arrives around 9:30I get to the rental counter and no one is there, but they left a note to go to the outside kiosk. I went to the outside kiosk and no one was there either.Walked around and could not find anyone.Called the customer service phone number on my reservation and was informed they were not taking any more calls today but I could send them an email. WHAT??NEVER AGAIN WILL i USE THIS COMPANYI will now go write a very positive review on how Alamo came to me recsue and provided me with a car so I could head to my hotel
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June 2020 by Viktor Kuseski
Easirent is one of the best rental agency around Fort Laurdeldale and The lady working there her name was Ludia is really awesome and helpful
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May 2020 by jon5
Rented a car here. They upgraded me at no cost. To larger SUV. Had my car clean and ready to go. And the cheapest I found for My flight to Fort laurdale.. I always will rent here.. Thank you so much,
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March 2020 by Linda Brown
The guy at the counter was super helpful. We got our paperwork done and were on our way while other visitors waited in long lines at other rental companies. The vehicle has been perfect for our needs and has all the features we could want.
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March 2020 by Danielle B.
Terrible customer service- NO ONE was at the counter or outside for reservations. NO ONE answers the phone either. When brought up to the people who finally did show up, the employee made a phone call and said "no one cares" then became abrasive when asked about the quality of customer service. Welp, our mistake in renting from here.
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March 2020 by Erin S.
What a nightmare. I would not recommend that anyone rent a car from Advantage. We started out renting a car for our vacation through Hotwire, no problem there. When we arrived at the rental counter in Fort Lauderdale, the man told us that we were picking up a diesel Volkswagen Jetta. Neither of us were thrilled that it was a diesel, and he offered us an upgrade to a gas Hyundai Santa Fe. He explained the charges to my husband, who was under the impression that we were going to be charged $26 a day for the car. Just a small increase in fee. Instead we are paying $52 a day for this car!!! Plus double all of the other charges and fees! What I was told by the manager of the Ft. Lauderdale store and corporate customer service is "we have your signature on the contract, it's legal". $600 to rent a car for 7 days. Renter beware. Question everything if you rent from them!!!
