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February 2024 by Tammy C.
Nice consignment selections. Friendly staff
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February 2024 by T Dodson
This is one of my favorite consignment stores of all time. They have exceptionally high quality items as well as great prices. This is a rare gem and I'm happy to share this with everyone. Check it out and you will understand.
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January 2024 by Jeff Schuster
The owner was extremely helpful explained how to read the tags on the merchandise. Some great items.
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January 2024 by Carlos A. Rios
My recent visit to Encore was made exceptional by the fantastic service provided by Arthur. His knowledge, patience, and commitment to customer satisfaction stood out. Arthur's assistance made the furniture shopping experience enjoyable and stress-free. If you're looking for exceptional service, ask for Arthur!!
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December 2023 by Brigitte Fan de Miami
A magic place to shop for 2nd hand stuffs
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December 2023 by Deanna Lawrence
Completely ruthless store staff and Manager. Purchased a faulty chandelier and they wanted to do nothing to assist us. Just ridiculous and terrible customer service. Sometimes they have good steals on small item decor but just know, if you purchase something large you better take EXTRA precaution that it is worth what you are paying!!! Google search BEFORE you buy. DO NOT TAKE THE STORES WORD FOR ITS FUNCTIONALITY.And remember it’s always better to buy new. Don’t try to save a buck and go the cheap route.
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December 2023 by Chad Lawrence
BUYER BEWARE OF MARKUPSome luxury items for appeal. The rest junk at a markup. Trying to take advantage of the rich elderly in the area who don’t plan to Google before making a purchase. Hey, can’t knock their hustle.As stated in all the other reviews, customer service is terrible and be aware of their return policy. Older manager Jeff with the somewhat hunched back doesn’t play well with others.
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September 2023 by nelly88brady
Great selection great staff. Leonard was a great help and very friendly!
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July 2023 by Tana T
Love Arthur, very helpful, great salesperson!I'd like them to have measurements of the item on the tag, that's helps!Fun store.
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July 2023 by Mike B
Sent in pictures of a chair and ottoman for consignment and they approved it to bring in. When I arrived and unloaded the furniture they told me it had a small stain on the back and they wouldn’t take it. They also wouldn’t toss it for me so I had to reload and bring it home. Normally not a big deal if they didn’t have severely stained and damaged blue swivel chairs they tried to sell me a week ago. They claimed the stains on their blue chairs would come out with professional cleaners. So why would they reject my chair with one small stain on the back vs the stuff they have on the floor which is 10 x more stained??
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July 2023 by Burke L.
Very interesting selection. The inventory is always changing and the prices drop the longer that the item sits in the showroom.
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July 2023 by Mike J.
Sent in pictures of a chair and ottoman for consignment and they approved it to bring in. When I arrived and unloaded the furniture they told me it had a small stain on the back and they wouldn't take it. They also wouldn't toss it for me so I had to reload and bring it home. Normally not a big deal if they didn't have severely stained and damaged blue swivel chairs they tried to sell me a week ago. They claimed the stains on their blue chairs would come out with professional cleaners. So why would they reject my chair with one small stain on the back vs the stuff they have on the floor which is 10 x more stained??
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April 2023 by Royal Beauty Spa
I am a good customer of theirs I pay top dollar for everything. I asked the sales lady Roberta to call me on the 29th when the picture frames that I wanted to buy. I was there on the 27th. It was two days for them to go on sale. She said she would text me or call me on the 29th she never did when I called her they’re sold and. The other picture frames that I did purchase that day they never put them in my vehicle they’re still there I live in South Miami Beach to drive all the way back. Everything else was in there but those frames they told me they put them in the back. I am very disappointed that I would not get a call or a text either way
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April 2023 by Christine H.
This is one of the best run businesses in Broward County. I have been buying and selling at Encore for many years. The store is immaculate and all the merchandise displayed to its best advantage. I am particularly happy with one of the salesmen there, Arthur. I go out of my way to seek him out when I make a purchase. He is a knowledgeable and helpful. He goes the extra mile to help you find what you are looking for and handles any transactions smoothly and with efficiency. I am in my happy place when I am in Encore.
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March 2023 by Laura A
Called to find out about consignment. The phone was answered by Marlene and her greeting, if you can call it that, was beyond lackluster and her tone was such that I felt like an imposition to her and that it was an effort for her to speak with me. I had to ask for her name as she did not offer it. She actually said, "So, what is your question" with a tone that was so condescending. You should invest in a customer service course because you need some tact and decorum Marlene.
