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February 2024 by Michelle F.
Picked up our rental at Charlotte International Airport and there was a strong smell of air freshener when we opened the car but since we had to get in the road as we drove away I said this car has had smokers in it. The car reeeked of cigarette smell imbedded i. The seats. There are stickers everywhere in the car that say no smoking.. I can't exchange the car because it can only be exchanged at airports. They started a case number but at this point In am so sick from the smell that every time we get out of the car it like we can breathe. We dread getting back in. Never again Enterprise this has left an impression.
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February 2024 by Fernanda Mascarenhas
It was fast with doing the online check in, I went directly to the parking where it didn't take more than 2 minutes to be directed to my car. The car was brand new and clean. Returning was easy and pleasant with Dimetri being nice and polite and making the whole experience ending in high standards.
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February 2024 by Lori Katz
Happy that Enterprise let me picked up car in one airport and returned to another airport since not all car rental companies let you. Car was great.
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February 2024 by Jerry Bowen
Was a pleasure going to this enterprise as I was greeted as I walked in and received EXCELLENT service from Alvin! A very personable gentleman that gave great customer service.THANK YOU ALVIN!!!
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February 2024 by Doug Tewksbury
Using the Enterprise app was easy, and it made getting the vehicle so much quicker. After filling in the information required all I needed to do when I arrived was to select an available vehicle type which I requested. I was on my way in minutes. The return was very simple. I made sure the fuel tank was full when I arrived at the return location. They quickly gave me a receipt and I was on my way in less than two minutes. Will certainly rent from Enterprise again.
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February 2024 by Mike Driscoll
Excellent customer experience, from start to finish (drop-off). It all started with Lawrence, your customer service representative (Ft. Lauderdale). We hit it off right away, shared similar interests (kicked-off by my t-shirt choice), and he was friendly and professional with my wife and I. Enterprise is our rental car company choice for the future, based on the experience with Lawrence.
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February 2024 by Ron Smith
Greeted professionally and courteously. Documents completed quickly and I was in and out. Luxury SUV was rented, it was clean inside and out, full tank, and no body scratch marks.
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February 2024 by Patrick Ferrillo
Positive staff eager to assist
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February 2024 by Seth Fielders
Well organized and polite service
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February 2024 by png heintz
Quick and easy, exactly as advertised. will definitely use Enterprise again.
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January 2024 by mary peach
I WAS Very happy with Enterprise car rental. I used Enterprise though Costco. Everything went very smoothly. The day of getting the car and the day of returning it .Leonard made it so easy. He was pleasant and friendly. Not just business, did a bit of small talk to put me at ease as I was nervous. Returning veryeasy. I had a clean ,gased up car so it only took minutes to return. I hope to always rent with Enterprise though Costco.
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January 2024 by Lynn Moreland
Great service. Ease with app and check-in prior to arrival. Walk straight to the garage and don't have to wait in line. The APP is a big asset. Car was great.
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January 2024 by John Gallup
I would have given a 5 star review but the only problem I had was that the minivan that I rented began to over heat when I reached my destination, about 40 minutes from my pickup point, and over heated on the way back to drop it off.The attendant at the airport that handled the paperwork process to pickup the minivan was GREAT! She made it an EASY and PAINLESS and VERY QUICK process!When I returned the minivan, the person handling that process was FABULOUS! She showed concern when I told her about the over heating and promised that she would have the problem checked by one of their mechanics before it was rented again. She also only charged me for a one-day rental and gave me a credit toward my next rental.
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January 2024 by ana martinez
Consistently good service, competitive rates and good cars, you always get help from the agents. Thanks
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January 2024 by Tony Celentano
Seamless