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December 2023 by Ralph Carbone
The technician, who first patiently, professionally and courteously helped me by phone, was the same person to come to our apartment to help. Then, after replacing our router, he covered everything, ensuring every room, and our TV, had high speed service. Thank you!
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December 2023 by Alexei Kazakov
Quick and good service. Prompt response to the service request. Tyler managed to re-run the opto fiber cable in no time. Overall good service.
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December 2023 by Lyonel Alcidas
FastStream Networks is the best wifi company I had over there past year. big shout out to Tyler Prendergast came with in the hour to help resolve my issue. Very polite and understanding, Thank you Tyler
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October 2023 by Tatiana Wolff
FastStream has been vital to helping us increase our speeds! Me & my husband work from home so having steady service is vital to our work and production. The only issue we have had since switching to FastStream (from Xfin...) had only to do with our equipment. Nonetheless they patiently walked us through the issue and gave us great direction to go forward. FastStreams' customer service has been beyond amazing, it has been life changing with regards to getting back on track quickly & providing TOP NOTCH customer service. I would never hesitate to recommend FastStream! Home or Business!! Whether you understand what you need or not, they will help guide you through the process, cost effectively & knowledgably.
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October 2023 by Alexandra Wheeler
My router died this morning… I created a ticket and within 30 minutes I received a phone call and a technician was able to come and replace my router. Amazing, quick service. Very pleased. Thank you Tyler!
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October 2023 by Goldie Espinoza
I am very happy the customer service was beyond expectation they helped me out very much and I appreciate them very much ?
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September 2023 by Richard Waters
Great professional service ?
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June 2023 by Lou Piccinetti
I had a serious issue and it was handled with efficiency and professionalism. My email was returned in minutes. Thank you
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April 2023 by Charles Ragan
Jarrod and crew are great. Great service and product. Negotiations, installation into condo highrise in every unit, service since (1-year ago) has been phenomenal. Came highly recommended, and lived up to the hype.
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November 2022 by JOSE GONZALEZ
Our system went down because there was a break on the line and we placed a service call and the technicians were very polite and professionalThey got it fixed in no time at allWill highly recommend
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November 2022 by Ronald Mock
Jerrod was so kind and came and fixed our streaming devices. After we called, He came the next day on time. we had 3 different problems on 3 different devices. he was able to fix them all in Thank you Jerrod.
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November 2022 by Dwight Nykel
A few years ago, the President of our condo association advised us that we would be getting a new company to handle our internet needs, the company was called FastStream. The wiring and internet devices were installed in a very timely manner, the workers also being neat and clean and respectful of the building. After the installation, I was having trouble with always losing my "internet connection". One day I happened to run into one of the installers who was in the building, I voiced my concern, and this person came in and checked out my router and my computer. Much to my surprise, Jarrod who was helping me was also the CEO of the company. He was not in a suit, just jeans and a shirt. The computer worked fine, but then for some reason I was again having this "internet connection" problem. Jarrod had given me his phone number, I called him, we checked out a few things, and then he said, "I'm going to come over to your place and bring you a new router". He did just that, and my computer is working well, and I have NOT lost internet connection since. To me this is service above and beyond! When have you ever had a service call handled right away by the CEO of any company? I have never, it's always.. we'll call you back. FastStream, and Jarrod have restored my faith in customer quality and customer service. I would highly recommend this company if you are looking for an internet provider. In closing I will state that I am NOT related to Jarrod, NOR and I being paid for this endorsement. My words are my own!
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November 2022 by Valerie Cooper
Very Professional service. They treated my condo as if it was their own.Clean instal and you can't see any wires. Thanks FastStream team
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November 2022 by Tomas Tomas
Excellent team and very professional technicians. They showed up at my condo unit on time and installed my wifi router in very unique spot. They were willing to customize at meet my request. I would recommend them to any association. Also I tested their services and was quite impress with the upload and download speeds. Very well run outfit.
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November 2022 by Charles Flynn
I stupidly splintered my fiber optic line while patching a wall before painting. I called FastStream to ask for a repair at 9 am. Amazingly, they were here by 1 pm and efficiently, carefully restored my service. My first home is NYC. Receiving prompt, efficient service is shocking. I've never had such an experience before; I am grateful.
