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June 2023 by Taylor H.
I had a fraudulent charge on my account. Reported it and they issued my a credit and 2 months later they took it out ! Almost 400.00 .They told they were investigating it. They never got back to me, I had to contact them.. Through numerous emails they sent me all the same email every time! Had copies of my time clock that i provided to them and they were still telling me that i inserted my card! I ask for a video of my doing this and they couldn't give me and proof! So they stole my money! The fraud department is a joke and so is Chase Bank! Be aware of this!!!
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February 2023 by Patrick Davies
There is no ATM here. In spite if what popular map apps say, there is no ATM. It has been removed. I am a customer looking to get cash outside banking hours and I can't. I went to 2 different First Citizens locations, neither of which had an ATM in spite of what the maps say. The excellent website banking is about the only reason I stay with this bank.
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December 2022 by Alicia Griggs
I went to the drive through to deposit a check. There was a car in another lane so I was preparing to wait for awhile. However, after sending my deposit through the vacuum tube, the deposit slip came back moments later. I was shocked! It took about 20 minutes and two people at another bank to write a certified check.
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September 2022 by Chilee Cotton
Cristina was very fast and professional, ended up coming here after another branch couldn’t cash my check. Should’ve just came here first, glad I was able to get helped.
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September 2022 by Rent Miami 305
Excellent customer services.
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December 2021 by Me
Was waiting to be assisted and the two new employees didn’t greet me or asked if they can help me. Instead the gentleman went upstairs and didn’t come downstairs. Now days people are unprofessional but didn’t expect to be at a professional location. Bring the formers representatives back. Thank you.
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April 2021 by Douglas Aguililla
sizable Bank with great personal service!!
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April 2019 by Chris Heller
Super nice people to deal with and the transaction could not have been easier. Thanks Malcom for your help
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September 2018 by Nephron_MD
Absolutely positively the beat bank that i have ever dealt with. In a big city like Ft Lauderdale, banks like United and other local large branches have no sense of appreciation for building a solid reputation and customer service orientation with their clients eap in medical community.
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January 2018 by Franck Lollioz
Good bank
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May 2017 by Travis Lambert
Best bank I have ever dealt with
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March 2017 by Lana B.
And they said it couldn't be done! Every time I have needed them they have been there for me, and really, isn't that what you ultimately want from your bank? When my friends complain to me about how unhappy they are with their bank or the latest, "you won't believe what they did to me now," story I smile and say, "thank heavens I don't ever have to deal with anything like that from my bank, you really should look into banking with them," and you should, because this is an awesome place to bank.
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June 2015 by Sarah O.
Great, personalized customer service. Old school, small community bank feel. There fees are lower than larger banks. Perfect for our new small business banking! Very fair, helpful and friendly. I highly recommend First Citizens Bank!
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December 2014 by Betty Bentley
the bomb
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June 2012 by Rich Turnberry
Walking in with several thousand dollars of Mexican Pesos after a business deal, I didn't think this neighborhood bank would accept them. Sure enough they took them all and provided me with an excellent rate. I inquired at the airport before I went here, and I would have lost 50+ bucks if I would have done it at the airport.
