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November 2023 by Delaney Kline
After having issues at other store locations, this is the only one I'll go to now! Staff is helpful and really look for solutions rather than sending you away. Marcia & Julissa are the best! I pretty much always head straight over to the Pro desk because I know they'll be there to help.
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November 2023 by A Rod
So much more inventory and floor samples compared to the Pembroke Pines store. Shay was amazing and helped me while I was there with my two very energetic kids. She really went above and beyond to help me get all the samples I requested for my bathroom renovation.
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November 2023 by Liam SOLANO
The customer service in this store is very bad, efficient and uneducated, there are ways of saying things. I cannot supply the material because the service elevator was damaged, call to request more time at the store to pick up the material. I explained to the worker on the phone and he responded that that was not his problem, that it was my problem, he was arrogant and rude, I understand if he does not have space but it is no way to talk to someone, especially if you are paying for a good service!
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November 2023 by Edlyn Osam
Wonderful just Wonderful the staff is amazing, quick to help and guide you into the right direction. Patricia the designer is awesome, if she can get a raise please give it to her. If any one needs help with designing their home please go to Patricia. She’s exceptional.
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November 2023 by Chao Guo
The Worst managed floor and decor location. Employees are rude and lazy. Always take forever to do pickup. Today is I had the worst experience that I decide to never return this location. The tiles that I wanted is damaged on the floor. I asked one one employee if they can drop another pallet. Then the manager came and said no you have to take the damages tile first which I refused. I told her that if she keep being rude I won’t go there anymore. She said she doesn’t care you can go anywhere you want.
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September 2023 by Renee L.
Patricia Castillo was amazing at helping me find what I needed quickly, helped me find all the supplies needed for my kitchen tile backsplash. What a breath of fresh air! I will definitely be back to this store because of her customer service.
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August 2023 by Mad S.
I went to the Sunrise Blvd store this morning in need of shower tile. I was having a very hard time picking tile. Long story short: Maria, senior designer, spent a great deal of time helping me pick out tile. She was absolutely fabulous. Can't say enough nice things about her. Shay is the decorative department was also incredibly helpful and kind. She told me no matter where I was in the store if I needed help she would come and help me. If it weren't for these two lovely ladies I would have walked out without getting tile because I was overwhelmed. You are lucky to have such wonderful people such as these two working for you. Give them a raise
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August 2023 by Christine Vitolo
I am compelled to write a 5 Star Review for Shay, an extraordinary employee at your West Sunrise Boulevard store in Fort Lauderdale.No only was Shay knowledgeable about product specifications and location in this store, but she also happily accompanied me to the section I required for my purchases. Her demeanor was extraordinary. Shay is happy in the workplace, something rarely seen in today's society. In addition to locating my purchases, she did not hesitate a moment to help me load my cart. Floor & Decor should value an employees like Shay and take the time recognize her commitment to your company, the workplace and your customers.
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August 2023 by A D
After picking out the exact tile and purchasing the EXACT amount & color of tile I wanted, I had F&D store my tiles (they store up to 7 days) until my contractor picked up the tiles the following Monday. This happened on Wednesday. On Thursday, I get multiple calls during my busy work day and finally reached back out at 4:00pm to someone explaining that if I wanted this specific tile that I paid for I needed to drive to the Pompano store. WHAT??!?!?!?! I had no idea what they were talking about- I picked out my exact tile and purchased my exact tile. After trying to explain this on the phone which was not working...I was forced to canceled my meetings (as I was flying out of town the next morning) and drive to Sunrise to settle this. PRO TIP when in Florida: Always take photos of your purchase prior to them storing it so it physically matches your receipt- which I did!!!I get to the store to explain everything- frustrated that this couldn't be solved over the phone...frustrated that there was even an issue to being with. A worker there finally figured out what happened. The cashier incorrectly scanned my items, she listed the same brand but different colors under the same squeue number. So they put back all my tile on the floor, thinking it was a mistake. Are you freaking kidding me!!!! Such a waste of time!!!!!Finally, they fixed the order and I decided I would just take my tile home that day and manually lift it out of my trunk myself- who knows if they'd loose it again.Such an inconvenience to the customer. I was upset- and explained this to the store manager, Nick. Nick is the tall manager. He nonchalantly, in a joking manner said, "Oh so what you didn't have to drive that far to come deal with this". He thought it was just the driving...I canceled my meetings, was late to my dinner reservation and drove in the pouring rain to come solve the problem Nick and his employees created. Not to mention the stress of someone telling you the tile you want, picked out, loaded on the dolly and purchased is in Pompano and doesn't come in stock for 3 weeks when you're headed out of town for the next few months.The best Nick could do for my inconvenience was offer me a $20 bag of grout- he thought that would shut me up. Thanks! I'll be making a formal complaint to corporate.
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August 2023 by Cindy S.
We use Floor and Decor for our flooring needs. We prefer to use the W. Sunrise Blvd. store, because of a certain employee by the name of Bernex. He is always so happy to help and has a great attitude. He is top notch and really enjoys his job and helping customers. The world needs more of him.
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July 2023 by anderson montana
I started my search for flooring at Lowe's where I found a limited selection and highly over priced LVP. Continuing my search at Floor and Decor, I was greeted by Jon who took the time to walk me through his wide selection of LVP and helped me find the perfect floor for my home. He offered to load the product, escorted me to the register with no waiting and helped at checkout! 5 Star customer service from start to finish! Thank You Jon ?
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June 2023 by B Raw Hospitality 12 (Hospitality reviews)
Great store with lots of options to choose from. Decent prices from high to low. They also have a contractor in house that can give you an estimate at your project. Unfortunately they came, measured everything but they never send us any estimates even though we are still waiting…
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June 2023 by Bler D.
Great store with lots of options to choose from. Decent prices from high to low. They also have a contractor in house that can give you an estimate at your project. Unfortunately they came, measured everything but they never send us any estimates even though we are still waiting…
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June 2023 by Simone Nelzi
If I could give 0 starts I would. DO NOT go to this location. Nickolas was extremely rude to me over the phone and ensured that the store had the tile I needed. After driving 30 minutes to the store I was then informed that the tile was not available. After demanding to speak to a manager and voicing my concerns while also requesting a waved delivery fee for the inconvenience their team “all of a sudden” found the tile that I needed. Terrible customer service is an understatement!!! Do not go to this location, they do not respect their customers time and quite frankly they don’t even care. I have yet to receive an apology from management. For the amount of money I’ve spent with this establishment I am disgusted by the lack of regard from their staff. David and the white manager with curly hair are incompetent.
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June 2023 by Brenda Bedell
Shay did an amazing job helping us find what we needed! We came in looking for a specific product which the website said they had 3 of but we weren’t able to find it initially. Shay and her coworkers took pallets down off shelves, opened them up and spent as long as needed to get the exact product we were looking for. Seriously above and beyond! We’ll definitely be back in the future! Thanks again Shay!
