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January 2024 by Douglas P. Davis
Delivery on time.
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November 2023 by Marius Anghel
The quality does not justify the prices. There’s no difference between a well selected Costco prime steak and theirs. If you know what you’re doing and you use good quality wood and spices, you’ll save 80%. Same thing applies for the brisket. I am looking for the “wow” factor. Didn’t find it here!
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October 2023 by blue ray
Fast unloading , but you have to back up from the road.
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August 2023 by Ed Nodelman
I haven't bought from them, my experience is strictly with their unwillingness to answer a simple question. This question has been asked by several individuals, you can see it by browsing questions on their website. The answer is always the same and sounds very elusive. For example, below is a question from 11/20/2022 with the answer that follows:Q: What is the total weight of this order for $580A: Hi,Here are the weights per size:Weight 1/2" Thick: 12 - 16 oz avg Steak.Weight 1" Thick: 20 - 24 oz avg Steak.Thank you.What does the thickness and steak weight have to do with a question about slab weight? Maybe I am stupid and missing something but, wouldn't it be simpler to just give the weight?
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June 2023 by Tim Williams
Just received my third order….fantastic meat, shipping has been as promised each time.
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June 2023 by Ramon Pantoja
Buy with confidence, the product is top quality and even better yet the customer service is outstanding, thank you Emilio and The team at grand western steaks.
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February 2023 by Shawn
I’ve been shopping off and on with Grand Western for almost two years now. I’ve never once had a problem. Their Wagyu selection is amazing and customer service is to die for. I will return again and again!
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September 2022 by Ann Rowell
I ordered Kobe beef. It was sent to me ground 2 days along with other items. It was not the size and quality I expected. I called, and sent it back the next day per instructions. I received it on a Tuesday and they received it back that Friday. I received a call informing me the steak had been received. Two weeks later I called about the status of my refund. I was told a request would be put in for the refund. I contacted them again 4 days later about my refund status and was asked for the tracking number. I was later told I could not get a refund because the steak arrived back to them spoiled and they know this because the size of the package on my shipping statement is smaller than the package they sent so it could not have contained dry ice and I sent it two day ground. I received 3 boxes in the container from them, which contained chicken and it was sent to me two day ground. I only sent back a 6-8oz steak with a smaller dry ice. During all of my previous communications with them, including the call stating they had received the steak, nothing was said about the steak being spoiled until after I kept requesting my refund. They have stopped communicating me and I am out of the $300 I paid for an 6-8oz steak I don't even have. I don't have $300 to give away and would have felt better if they had offered me a credit or something.
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July 2022 by Thadeus Monrose
Amazing cuts of beef for awesome prices.
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May 2022 by Maira The Puerto Rican Truck Driver
My appointment was for 7:00 and they took me at 5:00, very nice and fast unloading. A little tight backing, Thanks.
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April 2022 by Garry Chitwood
Grand Western is a fantastic meat processor. Top of the line Beef as well as Chicken. Very clean, very organized and USDA inspected. Not a better location to buy from in South Florida.
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March 2022 by Shavi Artha
Beware of Scam.Went there for delivery. Once delivery done guy come over to give paperwork. Was asking for money $80 lumper fee. I said ok, I will call my dispatch to check. He said no don't call give me cash .. I said what.. but why..I don't have cash, I have to get cheque from company. Then he said don't worry leave it.Other thing is there are only 2 docks and have to backup from street and it's too tight place.
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July 2021 by Alan Burke
Place is great. Had a problem with my order, was a typo on their part. Called them and asked about it and they said oh no. They said it was their mistake and will honor the typo and sent the remaining free steaks. Far as quality, off the charts cut of meat. I will be ordering again for sure.
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July 2021 by Zachary Saxon
Security concerns associated with checkout. In regards to orderIng, looking for first time quality improvements. Good company, however execution and operational excellence could be improved
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July 2021 by J Harps80
Purchased 4 of the tomahawk Ribeyes for 350 dollers and they tasted like a steak I could of purchased from Publix!!! So disappointing ?. Oh and yes I know how to prepare a steak before grilling! And yes I know how to grill!
