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March 2024 by Jay lol
Reserved a car on Monday, picked up on Wednesday, took over 30 minutes to get a car despite the reservation. I'm returning the car now (next day), they're late. I'm gonna be late to work 2 days in a row now. They're comfortably operating at their convenience. Luckily as I'm writing this review, the person came in to work, asked for the keys, asked if they can send receipt to my email, and the return is done. I'm gonna double check if the $500 deposit gets released
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March 2024 by troy millard
came here following an accident to pick up a rental. The personnel went above and above to assist me with the insurance company, and I received excellent customer service.
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October 2023 by Maya Jovani
Amazing people, always available to pick you up and drop you off, and if you forget your umbrella, they will make sure you get it back. Kuddos to Mr. Clint for always keeping this place on point. Thank you for all your accommodations??
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October 2023 by Aaron Randolph
Wow, what a terrible experience. Took 20 minutes of my lunch to get a ride there. Arrived to find that despite having a reservation they "had no cars" despite having a parking lot full of them. Their attitude was "welp sorry". This is the last time I rent from Hertz in FL. Do not rent from this place.
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September 2023 by reggie clark
This place is awesome. Rented a car for the Holidays and they were quick fast and very pleasant to work with. You can tell everyone there works well together. Definitely recommend!! 5 star service!
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August 2023 by theyylove_herna M
Worst place to rent a car don’t go there I warned you, they are a scammer to the bone. They would take more money than they was supposed to for a rental car you barely keep for a month . Once they have your card information they would charge you anything without your permission
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April 2023 by Troy
I will never go hertz for a rental car 500$ deposit total of 900$ to rent a car for 3 or 4 days... And it's a Hassel.. so I just went to enterprise down the road simple eazy debit card accepted and no deposit required when u have round trip plane tickets...
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March 2023 by Troy OTF
I will never go hertz for a rental car 500$ deposit total of 900$ to rent a car for 3 or 4 days... And it's a Hassel.. so I just went to enterprise down the road simple eazy debit card accepted and no deposit required when u have round trip plane tickets...
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March 2023 by Mina Hanna
I had a great 2 rental experience with them, the staff is super nice and they tried to accommodate my requests to get the car I wanted based on the car availability at the time. No over charging and the cars are new and in great condition!
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February 2023 by JoANNA MINOS
I have to say best car rental place by far and it’s because of the customer service and staff.
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August 2022 by MaryismyJane
The staff here are great, The branch Manager and her associate Brittany both deserve a raise they managed to deal with the impossible and helped me get into a nice rental just in time for me to go back to work with no repercussions they are both amazing at what they do and can do to help others!
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June 2022 by Louise Robertson-Schmitz
I was charged hundreds of dollars more than what I expected to pay.I rented a car @$49/day or $250/week for 4 days. I was charged as expected. When extending the rental (over the phone with a live agent) I was quoted and charged the same rates (these charges posted as 'pending' on my debit account) as I expected.An extension of 3 days posted as a pending charge of ~$150, and then an additional extension of 2 weeks posted as a ~$500 charge.When returning the vehicle-- a full three days early, I thought those charges would simply clear, plus any toll charges, additional fees, etc. That is NOT what happened.I expected to pay ~$900. I was charged over $1580. I called customer service,l and spoke with a friendly but entirely unhelpful agent who explained to me that the rates must have changed between extensions.IF this were the case, then why was I initially charged $150 for 3 days (~$49/day) and then $500 for two weeks (~$250/week) when I was on the phone with the agent?If they had *quoted* me a rate ~$97/day or ~$397/week (what they later claimed they quoted me over the phone) I would have NOT EXTENDED and returned the car immediately.If I would have *been charged* what looked like $97/day or $397/week, I would have had a good reason to call right back that same day, NOT EXTEND and return the car immediately.But up until the next business day after returning the vehicle, I was under the impression that I was charged properly. It was only then that they all of a sudden charged me over $600 more than I expected. Not a light sum.I explained this to the agent I was complaining to (I swear, I was nice to her) exactly as I've explained it here. She said that I must have been quoted these ridiculous prices and that I must've agreed. I asked to speak with her supervisor. The supervisor was too busy about to go to lunch in 15-20 minutes to talk to me, and would only have time to call me back after about 90 minutes.No call came. They completely wrote me off. I felt ripped off and ignored. I felt scammed. I WAS scammed. So, now Hertz can deal with my bank and the charge back I claimed.DO NOT BOOK WITH THIS COMPANY. Go with Budget, Enterprise, or even Turo. Don't let them try and steal your money.I'm disgusted by their behavior. It's not their money to take. It's mine. And I should only pay what I agreed to pay. If there was a mistake they should've corrected it instead of gaslighting me by saying I agreed to a rate that I know I did not agree to.
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June 2022 by Bryan H.
What a joke this place is. First the car I rented was a wreck and had cigarette burns everywhere and stunk like a nineties strip club. Second I tried to extend the rental and they wouldn't let me so I had to re-rent the vehicle and it turned out I had an emergency and had to turn it in that same day yet I was still charged for three full days. Hertz is a joke and the customer service is appalling. I'll spend a little more each day for enterprise because they don't pull nonsense like this ever. Lesson learned!!
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May 2022 by Henrique Oliveira
I should trusted in the reviews when I tried to deal with them. I'm selecting this unit because I reserved the car here, but, all Hertz that I have been going did the same thing. I was trying to rent a commercial van and in the website it was giving me a very good rate, a unbelievable price, and all the hertz I went to get this van for a week, they gave a different excuse from another. Even that I could see the vans available in their parking lot the gave me an excuse. One of them said the amazon rented everything, other one told me they do not rent for walking ins, other said vans were not good, other told me somebody rented it last minute. It is a same to deal with a big company and have a situation like this, I almost lost my appointments. However I got a good deal of a truck in TURO APP and it was possible to do what i was needing to do. I'll never deal with these guys anymore.
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April 2022 by Eddie Negron
Great people. Service oriented. It takes very special people to take care of other's. There kindness & professionalism mean more to people then they can ever imagine.
