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December 2023 by Bryan C Henry
Wonderful bank , always there to help me ??
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December 2023 by Wendi Gabriel
Neil Lawson is great. I have an Auto Loan and a small credit card with iThink. They are always attentive when I arrive at the branch and always super helpful.
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September 2023 by Merline Morency
They gave good service and the have. A goods stuff members , good rate also. I love Ithink credit union.
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May 2023 by Nandy Sahadeo
Today my grandmother and I had the pleasure of meeting with Nolan and he was a delight to work with. We’ve been coming to this credit union for many years and all the staff are very attentive and helpful. Nolan took the time to discuss our accounts and educated us on the benefits of being members. He was incredibly detail oriented and helpful. Thanks Nolan, It was a pleasure meeting you and we look forward to seeing you again in the near future.
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March 2023 by Belinda T
Nolan Hammer provides Exceptional customer service at this bank. Super professional, courteous. Provides fast service, patient & Kind.Keep up the good work Nolan??. I think financial is Blessed to have you on their team. ⭐⭐⭐⭐⭐
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July 2022 by Alex
Hated that they dropped IBM name. As a prior IBMer, I feel sad that they now deny their own roots.After having for many years many accounts with them, all well standing, they refused me a car loan, though I paid 1 car loan with them and 1 car loan elsewhere just prior.BofA had no trouble giving me the loan at a very low rate.This credit union is going downwards ever since. Once I pay off my remaining loans, that is it. Will no longer bank here. I feel the connection is lost.EDIT: Taking another star off for denying me another loan, while another credit union has offered me one. This marks the end of my shopping with this bank.
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December 2021 by Ash
Account dormant fee notice and charge really ?? This bank is absolutely out of their minds - discriminatory and frivolous fees .
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October 2021 by Holly Mcquire
Very friendly staff. Short wait to service.
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August 2021 by G.g. Fletcher
great venue. no big bags tho. other than that real nice venue.
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October 2020 by RICK RUDE
Discriminatory lending practices . Their extremely low rating says it all . Do not use this bank. they 100% violate equal opportunity credit, unfair and discriminating practices. This bank should be investigated. I will be sure to do what I can to see that happens. False i have already been to you institution. Zero resolution again POOR ratings for a reason.
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August 2020 by Alex A
Hated that they dropped IBM name. As a prior IBMer, I feel sad that they now deny their own roots.After having for many years many accounts with them, all well standing, they refused me a car loan, though I paid 1 car loan with them and 1 car loan elsewhere just prior.BofA had no trouble giving me the loan at a very low rate.This credit union is going downwards ever since. Once I pay off my remaining loans, that is it. Will no longer bank here. I feel the connection is lost.
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January 2020 by John Haresh
Products are great, I went there because they had the best rates offered to me. However between there customer service and nothing ever being done right or on-time. I am ready to pay more elsewhere for the piece of mind. This company causes me more stress then they help in financial burden.
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January 2020 by Lukas Samuels
Lisa B with IMBSECU helped me get a HELOC and the experience was fantastic from start to finish. I had a horrible experience with a big bank and asked around for a better way to get a line of credit. Lisa was highly recommended and she was as good as advertised. Lisa kept me in the loop throughout the entire process and made herself available at any time (which I fully took advantage of!) Complete white-glove service. Highly recommend Lisa and IBM!
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September 2019 by Kelly Lima
Similar experience to the comment below the manager is aggressive and rude! If you’re young and trying to better yourself try another location. He looks off it’s obvious. Looks nothing like the photo online. Misery loves company. It was a very bad experience. I’ve never had a grown man speak to me in that manner.
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March 2019 by Fatima Miranda
This credit union discriminate against minority, senior, and income. They violates The Equal Opportunity Credit, unfair and discriminating practices. I went there for $40k mortage their terms are abusive loan terms and exploitative. Lisa Bucceri drop me like a hot cake when I could not prove to her I made $48k income. So abusive. This leaves me with no other option except to report IBMSECU the Attorney General Office for complete investigation of their practice. Remember you are there to serve your community not to discriminate against it.
