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December 2023 by Kirsten W.
The Galleria Mall used to be great however, they are lacking quality!! They ruined the food court - Unappealing and bad selections. Then Neiman Marcus left - that was a positive draw - Macys is OK - HOWEVER, their departments are lacking in staff and especially the Estee Lauder dept. The last 3 times I have been there, they do not have the items I need - when I try to choose an alternative - they are out of that too!!! Do you want to sell? Bad dept management - and when I do find something to purchase in Macys I have to hunt down a salesperson to ring me up!!! Only saving grace is the Starbucks!!! Management - of the Galleria & Macys - need to step up your game - customers can - and do - go elsewhere
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May 2023 by Javier R.
Erika helped me today in the jewelry department and she was amazing, friendly, and very helpful. I will only shop there when she is around to help, thank you so much Erika, keep up the good work!
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April 2023 by Lucia D.
I love all Macys. They are all unique as to what is available in store. I must visit all of them.
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March 2023 by John C.
Shopping malls are dead!No one wants to drive to an empty mall with employees who don't want to be there.
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February 2023 by Mario F.
I went to Macy's at Galeria Mall in order to buy just a pair of linen pants for the upcoming season. As I am not a frequent buyer of clothes for myself I asked a young man for assistance. He led me to the place where these goods were and helped me to find the right size and he suggested me the colors. He not only explained the outstanding quality of the fabric but also offered me a huge discount if I open a Macy's credit card. I hadn't idea they have credit cards, so I accepted and he made the process in a few minutes. Therefore, I bought not only a pair of pants but three of them, each one of a different color, and three linen shirts in matching colors. I am so happy with these pants and shirts that next week I will go to Macy's to buy the same clothes for my son. I will look for the same person who helped me so much. His name is Jonathan.
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December 2022 by Mark G.
Worst customer service ever at this location. You ask the associates a question and they have no idea on what's going on.
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October 2022 by Robert S.
I have been to many Macy's stores in the past and I feel that their brand has gone more and more casual, less upscale...This store at the Galleria looks average, nothing fancy, nothing to draw you in...I actually liked the men's department at Dillard's better....but it's a good option for a department store and they run specials and coupons many times, that makes the visit more enticing...Macy's was founded in 1858 by Rowland Hussey Macy. It became a division of the Cincinnati-based Federated Department Stores in 1994, through which it is affiliated with the Bloomingdale's department store chain. Macy's usually ranks as the largest U.S. department store company by retail sales.Macy's as of July 31, 2022, has 511 stores.
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December 2021 by Natalie S.
This has been the Macy's I go to for years as it's very close to my house.Every December my mom and I come here to look for clothes for my birthday present.We were here a. month ago. Despite racks and racks of clothing there was only one top that I actually liked and it was too small. I asked a saleswoman to check and see if another store had it in a larger size, which she did. She then tried to hand me back the top and I told her that I didnt want it because it was too small. She looked at me as if I had annoyed her.I ended up calling the Boca store and they had the top and they shipped it. The woman there was very helpful.I will continue to order things online from Macy's occasionally but was not impressed with what I saw it in the store this past month.
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July 2021 by Clarissa K.
You were my favorite store for years now just a said empty department store. Very dirty and worn out gone are the days you were shiny and new. I remember when you were Burdine's back in the '80's Store #22 for those who worked for them. Came here for something new and exciting but couldn't find a damn thing although I tried. Looked in lingerie not a sales person to be found. Onto clothing, housewares and lastly shoes hopefully you will rebound some day soon before they pull the plug on another dinosaur. The ladies room if anything really needs a good cleaning. If you have to charge why not they do in Europe.
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April 2021 by Mark M.
A good sized location with a very convenient parking garage below. We went shopping for Sandals and they had a huge selection, all on sale. Staff we encountered were friendly in the store. Restrooms were clean.
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December 2020 by Julie F.
This was my go to store at my go to mall years ago when I worked downtown Fort Lauderdale. It was Burdines when I first started shopping here. Both stores were owned by Federated and for a very short time it was known as Burdines-Macy's. And then in 2005, the Burdines name was dropped. I was sorry to see the local Florida store go -- the buyers knew that we didn't need as much winter wear, and catered year round to our southern climate. I'd grown up with Macy's, however, in Connecticut. So I was very familiar with the store. It was a downtown destination. And I'd grown up visiting their flagship store in NYC -- to see their Christmas displays and to have photos taken on Santa's lap. And later on as a grownup, I used to visit Macy's each time I traveled on business to NYC -- if only to introduce their old wooden escalators to a newbie. Anyhow, I had a Macy's credit card for ages so I'd shop here for myself and for gifts. I always could get my Clinique makeup promotions, new shoes, shape wear, and a new bathing suit here without fail. I still come here for their swimwear sales each year. This time, I came looking for a flannel nightgown! There'd been a cold spell for a few days and when I pulled out my old standby -- it definitely needed replacing. It's not something I buy often, but I figured I'd better look now while they still had winter stuff. They didn't have what I want this time, but I was able to browse their "last act" markdowns. Retail has taken a hit this past year. This Macy's had a lot of inventory at very good prices, but not a lot of shoppers. I hope this changes for them (and the mall) as things progress in the new year. I know I'll be back for certain items. They send me discount coupons often, and they re too good not to use!