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“I had a great experience at Mattress Firm. The staff was incredibly helpful, knowledgeable, and patient while I took my time trying different mattresses to find the perfect firm one for me. I never felt rushed or pressured, and they answered all of my questions. The whole process was smooth from start to finish. I highly recommend them if you're looking for great customer service and a quality mattress.”
“5-Star Google Review – Mattress Town
I wanted to take the time to sincerely thank John and his team at Mattress Town for an outstanding
experience and truly exceptional customer service.
After a very frustrating and disappointing situation with Modani up the road—where I was sold a bed
set with an extended warranty that they later refused to honor after the mattress failed within just
one month, and where I could not even reach a real person, only an AI system that looped me
endlessly with nonsensical answers—I walked into Mattress Town exhausted, frustrated, and in
desperate need of a good night’s sleep.
Instead of taking advantage of the situation, John did exactly the opposite. He took the time to
listen, understand my needs, and carefully help me choose the right mattress. He was fair, honest,
and even offered me a very reasonable discount. Most impressively, at around 4:00 pm he
personally called his delivery team, sent them to the warehouse, and had a brand-new mattress
delivered to my home just three hours later. My wife and I were able to sleep well that very same
night.
John explained that Mattress Town is a family-owned business and that this is simply how they
operate — and it truly shows. They even waived their $99 delivery fee, and the two delivery
gentlemen were professional, careful, properly installed the mattress, and left my home clean with
no trace of packing materials.
I am taking the time to write this long review so that others who research before buying will continue
to support family-owned businesses that sell Made-in-America products with pride and stand
behind what they sell.
By contrast, I am still dealing with the aggravation of returning the defective mattress to Modani at
my own expense, on top of the $300 “white glove service” fee they charged, and having to rely on
my credit card company to resolve the issue.
This is a 5-star review for Mattress Town without hesitation. Hopefully it also serves as a lesson in
what real customer service looks like.
I’m writing this in a great mood — because I finally had a great night’s sleep.
Highly recommended.”
“Pedro Martinez helped me to pick a new mattress and made the whole process super easy. He was friendly, answered all my questions without any pressure, and even helped me figure out which one would work best for my back. Only great experience — would definitely go back if I need anything else! 👍”
“The City Mattress of Coral Ridge showroom at 2736 N Federal Hgwy provides a comfortable atmosphere to shop multiple brands of quality mattresses. Nera was very helpful during my daughter’s selection, clearly presenting price and warranty details. The purchase and scheduling of delivery also went smoothly. We are very happy with the value and competitive pricing of our selected City Mattress store brand. - TRoss
Update: Nera was prepared for the process of condo delivery and personally handled the Cert of Insurance. City Mattress’s friendly delivery team had a great attitude re. condo security’s additional steps for entry.”
“Mike at Havertys in Fort Lauderdale store went above and beyond to make us satisfied with our
Couch purchase. Highly recommend Haverty for
quality merchandise & service.”
“Our experience was fantastic. We were greeted with a smile by a nice young man named Ronnie. He was very knowledgeable about the merchandise, the inventory, and the available promotions. He was very patient with us and answered all our questions. As a furniture store Ashley has quality furniture at a reasonable price. I was very happy that I could get the items I wanted delivered the next day. To me, that's awesome service!”
“Ask for salesman Christion aka Chris. I walked in 20 minutes before closing and he listened to my needs and provided me with so many options. He looked at inventory to help narrow everything down. He even suggested floor model items to help save me money since I just had a baby. Within 45 minutes (yes, he stayed after closing just for me) we picked out an option and he set up timely delivery. The smoothest transaction possible and it was all thanks to Chris! Highly recommend!!”
“Jorge Sosa Alfonso, was absolutely amazing. The search for a bedroom was a bit difficult because our child was out of town. There was a lot of texting and needless to say endless FaceTime and Jorge was very patient and very considerate of our situation.
We highly recommend him”
“I went into Baer Furniture and was instantly greeted by Drake. I was on the search for extra bubble wrap for my move coming up, and although he did not have any to offer, his customer service was incredible. He was super kind, professional, and gave me a couple ideas of where I could look. The store was very clean and well capped, and I definitely recommend shopping here next time you are looking for new furniture.”
“Literally the best mattress I have ever slept on. Never thought I would miss my bunk onboard, but it's the first time in years I'm waking up rested and pain free. HIGHLY recommended”
“This is a new mattress store in Ft Lauderdale. At this time I just needed information . Vaentina the owner and her associate Ralph warmly welcomed me at the door . Appreciate the time they spent with me in going over the various mattress models of which some I saw marketed online only. It was very helpful to actually see and lie on them. Would very much recommend a visit here if you are in the market for a new mattress.”
“They custom build beds for boats, come to you to take measurements, and deliver the final product. I purchased the System 2 coil spring bed. This is the best bed I have ever owned. I am sleeping through the night for the first time in many years. Fine, professional service and craftsmanship. Friendly and expert advice. Thank you!”
“This furniture shop had a calmer atmosphere than most big showrooms I’ve visited. I spent nearly an hour comparing coffee tables and nobody seemed impatient about it. Finally chose a dark wood design that now fits perfectly with the rest of my living room setup.”
“I order a new queen size bed yesterday it was delivered today , the customer service I received in the store and even on delivery day from the staff was top notch. Will be doing a lot more business with this company due to the customer service alone”
“Had a pretty smooth experience from start to finish. The showroom staff explained materials properly instead of pushing the most expensive option immediately. Production took around two weeks, which matched the estimate they gave me. Everything arrived safely packed and there were no scratches or missing parts.”
“Alyssa was amazing! She was incredibly helpful, knowledgeable, and made the whole experience fun. Her personality is wonderful, and I truly enjoyed shopping with her. Thank you!”
“I love brandsmart because of their wide variety of everything. I recently got a great deal for a replacement outside refrigerator which is used mainly for drinks. It was on sale and I'm currently waiting for my $100 rebate from the purchase. Great buy for $399??”
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“Michael showed us a few options in what we were looking for and thoroughly explained the differences between the options. He was informative and friendly. An excellent and very smooth mattress purchasing experinece. Thanks, Michael.”