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February 2025 by V R
Came to get my phone switched. Was charged $43 and then denied a receipt I have no idea what I'm being charged for and he was being super suspicious. I feel like I got ripped off
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September 2024 by Brandon B.
One of the best metro stores out there! The guys here know what they are doing, great service and attitude! They make it worth it to be a metro customer
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September 2024 by Jeff Pagan
Going through the motions
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August 2024 by Kk Rodriguez
Amazing experience
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August 2024 by Bater
"I recently visited the Metro store on Marina Mile and 24th St and had an amazing experience! The staff, particularly a young man with black hair was incredibly friendly, knowledgeable, and made me feel valued as a customer. They took the time to understand my needs and provided excellent solutions. All my needs were serviced as I would have serviced someone if it was me working ! I highly recommend this location for anyone seeking top-notch customer service."
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January 2024 by Theresa Ryan
Alex was very friendly and polite and helped me all he could
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December 2023 by Tsalvador R.
If I could 0, I would. I went with my dad because he needed some help transferring his contact from his old phone to his new one. The clerk that is working there right now told him that needed to leave and refused service and treated him extremely disrespectful. No going back to this place and moving my dad to another company that is no way to treat elderly people. Please when you hire people make sure that they understand the basic of customer service. Terrible experience.
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September 2023 by Frankie K
Not in the best location but the staff is always good
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June 2023 by Camey Lam Chan
If could give 0 stars to this place and the customer service! Anthon has the worst actitud and he did all wrong his job. I specifically open an account for my business and for billing address purpose. He just open an account with random address! And when I asked for the print out of the receipt he said “I’m not allow to print out” so I went to the main address of their office that he actually provide and they print out the receipt with wrong billing address and guess what ? They said it can not be change! To change it I need to open a new account and pay more !?I mean opening an account it’s a simple task. It should give me a headache!
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June 2023 by Jeyson Velasco
Very good attention and very good service.
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March 2023 by Edwin Morin
Their Computer system is always down . Don't visit store anymore. Pay online.
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January 2023 by Eric G
Went to pay a phone bill and they said they couldn't because there system was down
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January 2023 by Tahsin Likes Chips
Tried buying new sim. Failed to work on phone, charged unreasonable amount with refund. Went to a place on south beach, they found a sim that worked, charged me far less and took effort to find one that works on my phone.
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December 2022 by Mike D
Good store. Alex was helpful
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December 2022 by Michelle Ramdhansingh
If I can give them 0 I would. YULISS WAS VERY DISHONEST AND HER CO-WORKER!! A YOUNG MAN WITH SHORT HAIR AND FAKE SMILES!! SHE ALSO SMURKED WHEN I CALLED HER OUT ABOUT HER DISHONESTY. VERY SHADY!
