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September 2023 by Daphne B
I recommend going here for all your Metro/T-Mobile needs. Stephany and Luis are amazing they are so kind and patience. Ask for them on your next visit.
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September 2023 by Olivia St Fleur
I want the phones I want to get a new 10000 flip phone
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July 2023 by jhon9 Delasnieves
Best metro I’ve ever been to. Luis and Juan were the best at explaining and helping me find what I needed. Would recommend this location to anyone.
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May 2023 by Marcella Francois
Kayclen & Luis were such a big help I would recommended this store 100% all the workers are nice and patient they do the best they can here, there also not all about just making a sale; there all about helping you and making sure you leave the store satisfied and happy with your purchase, great customer service here.
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August 2022 by Jay C
Go see Gilberto; he is the man. Knows his stuff and willing to help, thank you Gilberto for all you do
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June 2021 by JO “Jack” Bud
Sketchy at first but ended fairly well.
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February 2021 by john orlando
they take your money and don't stand behind their products ...do not recommend
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June 2020 by Mary Foy
I brought my old Metro phone in because I had a problem with a system failure that I believed could be fixed. Louis Orellana spent over an hour trying to figure out a solution even though he was the only one in the store. He would help others and then come back to the problematic phone. This gentleman went out of his way to help me. I chose a new phone when it was apparent that the old one was not repairable. The customer service that I received was above and beyond the norm these days. Mr. Orellana was kind, funny and the store had a family atmosphere because everyone that come in knew him and he knew them. I highly recommend visiting this location for all of your cell phone needs.
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March 2020 by Akila C
The store shows that it closes at 7pm, went there at 6:53 and the doors were locked. There were 3 associates standing around talking, when I tried to pull the door the girl walked towards it and stated that it is closed. I was very disappointed to the fact they were not even bothered to try and open the doors and assist. I ended up going to the one located on commercial and Powerline and they were so much more helpful. Thank you Baker for helping my daughter set up her new iPhone 11
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January 2020 by Delvy Viva
Bad place... the customer service is the bad experience
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December 2019 by Rick K
I had an issue with my pin not working while trying to utilize a feature on my phone, it kept saying pin was wrong. Long story short I call customer service and a poorly trained tech/rep burnt through the chances you get to enter your pin (they are generous with the trys but this guy was just guessing) he locked my sim card. His supervisor said go to the nearest metro and so I didn't need to repeat myself inform them it's all in the notes.
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May 2019 by Hermetic S.
The other guy left and the new guy is just as helpful. I'm an idiot with cell phones and he has repeatedly taken time to show me how to use my new LG 3. A very sincere manager. If you don't come during rush hour they are usually not busy. Their phone selection is pretty minimal but I think that's true of most Metro stores except the big one on San Pablo, which always has a line!
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May 2019 by Steve Washburn
I bought the LG Aristo 3, allegedly running Oreo from this place. It's a Chinese knockoff running lollipop and they told me I had to be in the $50 a month plan.
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May 2019 by Michael Ruiz
Great service here!
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January 2019 by Martha M.
I worked at Metro for two years and the management is terrible. I recommend not working here, when u quit the job they only pay you you're last check and not commission as they would every month that you are their. They are cheap and don't ever give raises to their employees or fix things that need to be fixed in the store. This store was infested with rats at some point and nothing was ever done, terrible place to work and it was a complete waste of time. They also don't appreciate their employees and always want to tax people on things they get from China, when they are worth way less. Don't recommend shopping here at all!!
