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January 2024 by LS Meyler
I went in to get an eSIM and Trish was excellent. She had great customer service, knowledgeable and efficient. I was satisfied
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January 2024 by glenn ayotte
Racheal the best. Love her.
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November 2023 by Barbra Mincey
Great service,kind person,a lil waiting though.phones are costly.?
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September 2023 by Carmen Dieguez
Person alone in store was waiting on client. 3 people were waiting, I was 4th and outside store (wearing mask, in view of new Covid-19 strain Eris. I left. One hour later and clerk still waiting on same client, two previous in line had left, too. Tge hell with that! I took my business to another cell phone shop!
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September 2023 by Susanne Alexander
I received great customer service from the woman who works there. I don't know her name though. She helped me with a serious phone issue.
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January 2023 by Krystyna C.
I wasted 4 days trying to connect unlocked Samsung. On day 1, agent charged me $21.29 for connection, only stating phone was not compatible, after actually he connected it and I requested to tell me how I could transfer data from old phone, as he refused doing that, stating Metropcs does not do it. He refused to refund $21.29, and stated to reconnect back my phone waiving charges, lye as I found 7 hrs later home, I was cut of services, not registered even though I just paid my plan for next 3 weeks, Feb. 15, 2023 I was shut off services for 24 hrs, including emergency, that I had. Day two, I returned there to reconnect my old phone, agent refused it stating it was damaged. Only upon me calling 611 customer service from store phone, agent registered back my phone, cutting me off 611. Day 3, Monday, I returned to speak to manager, Rafael, who actually walked out on me, stating that Agent was doing me a FAVOR trying to connect my new unlocked phone, framing Agent job, charged and paid $21.29 as a FAVOR. In the meantime, 611 customer service told me twice the unlocked Samsung was PARTIALLY COMPATIBLE, partially unlocked, refurbished not new, offering me connection however putting doubt in the phone quality. It is clear that phone could have been connected by the agent, additionally 611 customer service offer connection free of charge, which is twice agent lied to me, charged me for connection he did not/refused provide, and withheld that 611 offers free of charge connectivity. In addition, he refused transferring data from old phone to new, in spite of my statement Metropcs did it always including three months ago buying the previous phone transferring data from phone I lost in September 2022. No wonder, the store is empty with no customers, as agents under Rafael management refuse services and work as if they DO A FAVOR FOR SERVICES THEY CHARGED ME, THE CUSTOMER AND ARE BEING PAID BY METROPCS CORPORATION. I made 4 611 customer service calls with complaints each time, no follow up. Also, the Metropcs headquarter in Texas phone number is disconnected, so is the District manager! Looks like Metropcs is a sinking ship without the captain, without the leadership and without oversight and supervision. After 14 year's of service, I consider switching the company, however will report it to FCC and encourage others to do the same.
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October 2022 by David Philip
Fast friendly service
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October 2022 by B P
The customer service in this store is very bad, the young man who attended me was rude to me, I let him know that and the situation escalated so I had to leave the store without buying what I needed. It is sad because I have been a customer of this store for many years.
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October 2022 by Steph
Rachel is rude. I asked to charge the phone. She did charged my phone but she had an bad attitude. People don't have do business with you all.
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August 2022 by cornelius bright
Very nice and respectful Alanna and the older guy
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June 2022 by Kristen Davis
I went back to this store after being a longtime customer for 7 years from Joe the original owner. We always got great treatment until today. The girl Cindy behind the counter was horrible. She knew nothing about the phones or service. She was condescending and sarcastic and rude. I will never go back again. If corporate wants to contact me please do before I contact your corporate office. Do not go to this location ever!
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April 2021 by Barry Ware
Owner no where to be found. Don't like the fact that I was recommended to buy a 4G phone when 5G phones are available.
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March 2021 by Djdaniel M
The main guy there is always really helpful
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September 2020 by Cristiane Luckett
Very unfriendly staff.. Not a welcome store..not willing to help at all!!
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September 2020 by Lisa Allmendinger
Very helpful. Norman was great.
