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August 2023 by Eve &gLo
Instead of having a phone number listed for immediate service on their website or even the confirmation email, they put nothing.. i had to contact a office in Miami to get in touch with someone. Neither does it say anywhere on their website that it cost 20% of your reservation price to cancel.. Save yourself the hassle and go through a different company.
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January 2023 by Lenny Gee
Hello all,Just pausing to say thanks very much to Leydi Caballerofor resolving my rental reservations situation on Dec.03,2022.My last name was incorrect on the booking,which was my error. Howeverto avoid any possible rental counter problems I called to have same corrected.Ms Caballero was friendly, patient, she listened to my concerns and assured methat the situation would be resolved. She explained my options and seemed soauthentic and caring. She really relieved my anxieties. I felt that I was in good hands.On a 1 to 10 rating, you're a 20.Once again, thanks Leydi Caballero and continue to provide great customer service.PS: Also would like to thank Isabel Bracamonte, who assisted me earlier that day.Leonard Wright
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December 2022 by John Mulders
Thanks so much for your quick and excellent help in modifying our reservation (different dates). We couldn't have done it without your help.
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December 2022 by Tadeu Nunes
Adriana Rojas, thank you very much for the outstanding customer service!!!
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October 2022 by Diego Santacruz
Thank you Leydi Caballero for your support on the Credit Card Error. Good Service!!
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October 2022 by Steel and Pipes Inc
Excellent very faster and perfect person, 5start
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May 2022 by Camilo Diaz
(Translated by Google) We had a very good experience thanks to Deysi Acosta, we traveled for Easter 2022 but due to problems with my bank my card did not work when picking up the vehicle that I had reserved, they told us that we had to cancel the reservation with Miles and make a new one , because the card and the reservation must be in the name of the same person, all this happened to us at midnight, I contacted the service line and fortunately the person who attended me was Deysi, she gave me clear support to do the cancellation at no cost and in a kind and attentive manner resolved the thousand doubts I had at that time. In the end, they refunded me the full money that I had paid for the previous reservation, Deysi helped me make a new reservation for practically the same value with all the benefits of the previous one (the new reservation in the name of one of the people who was traveling with me who had no problem using his card). I fully recommend your advice!(Original)Tuvimos una muy buena experiencia gracias a Deysi Acosta , viajamos para semana santa 2022 pero por problemas con mi banco mi tarjeta no funcionó al momento de hacer el retiro del vehículo que había reservado, nos indicaron que debíamos cancelar la reserva con Miles y hacer una nueva, pues la tarjeta y la reserva deben estar a nombre de la misma persona, todo esto nos ocurrió a la media noche, me comunique a la línea de atención y por fortuna la persona que me atendió fue Deysi, me brindó un apoyo claro para hacer la cancelación sin ningún costo y de manera amable y atenta resolvió las mil dudas que tenía en ese momento. Al final me reembolsaron el dinero completo que había pagado por la anterior reserva, Deysi me ayudó a realizar una nueva reserva por prácticamente el mismo valor con todos los beneficios de la anterior (la nueva reserva a nombre de una de las personas que viajaba conmigo que no tenía problema con el uso de su tarjeta). Recomiendo su asesoría completamente!
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March 2022 by Lucas Andrés Agnello
Very good atention.
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March 2022 by ANA MARIA MERA
(Translated by Google) Karol Moreno was very kind and effective in making the reservation, she helped me a lot. I will give my comments when I use the service the day I use the car. But we started very well.(Original)Karol Moreno fue muy amable y efectiva para hacer la reserva, me ayudo mucho. Daré mi comentarios cuando haga uso del servicio el día que usare el carro. Pero empezamos muy bien.
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March 2022 by Laysa Fuentes
Daniela Páez excellent service
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July 2020 by Jose A.
(Translated by Google) It is the second time I book, excellent service and prices! and the attention, patience and kindness of the person who attended us excellent Paola Vargas thanks for your services!(Original)Es la segunda vez que reservo,excelente servicio y precios! y la atención,paciencia y amabilidad de la persona que nos atendió excelente Paola Vargas gracias por sus servicios!
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March 2020 by Andrey X
MCR - only service I always chose to rent a car. Ask for Johana, Johana Garcia is one of the kindest sales person I have ever got in touch. Thank you very much for your help, support and effective communication. This is how you should do service. Their rates are unbeatable and they are willing to help all the time. Thanks!
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February 2020 by Mildred Søby
This place does not exist. Don't purchase on-line. Does not exist.
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February 2020 by rod Rodriguez
Boom Amazing Service ,First Class Staff .Yenny vasquez Know your work and achieve savings in my reservation.Thanks Miles, I hope to use your services again soon.
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February 2020 by Jimmy Valarezo
(Translated by Google) 100% recommended, excellent chat attention, Jenny Vazquez resolved the questions very clearly and guided me in the booking confirmation process in a very agile way. Very satisfied. Att. Jimmy Valarezo
