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December 2023 by Thomas M.
Pretty poor pharmacy. Staff is generally a bit on the rude side, whether in person or via phone. A little customer service training would go a long way. Of course, like most pharmacies, they are likely a bit understaffed compared to demand. But that is no reason to be rude and unhelpful. Called today and asked when meds would be ready, and difficult to pin them down to even having them sometime today. And this was after they couldn't find the first set of prescriptions (similar stories in other reviews) that I went to pick up. "They will be done by 4:00" and then literally hung up on me. Pretty sure that when I go pick up meds, there will likely be two sets.
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October 2023 by Marc L.
This are just about the worst CVS Pharmacy location that we go to. The pharmacy techs will normally ignore you as you are standing there, and then some are just miserable that they have to be there. We pulled up to the drive-thru yesterday at 1:26pm, and then noticed that they go to lunch from 1:30pm - 2:00pm. As we were about to drive off, they came on the speaker to say that they would right with us. After a while, they came back on and then brought our son's prescriptions. As I took the bag out of the tray in the drive-thru drawer, and was thanking her & telling her to enjoy her lunch, she pulled the drawer back in & slammed down the cover on her side and rolled down the blind in the window. That was so rude and uncalled for! They just cannot get anyone there who is pleasant. I would rather drive the extra few miles to go to another location.
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September 2023 by Lisa M.
I was dropping of a rx for my mom. I was on the line for drop off. This horrific person was saying ma'am ma'am, but she was standing at a different window then she claps her hands over her head to get my attention. I walk over to her and I said I know you weren't just clapping your hands at me. And she said I sure did. Do this lazy person instead of walking up to me at pickup window decides yelling across cvs to get my attention is a better tactic. In what dumb brain? I went off on her because if you're not going to a professional I'll treat you as the hood rat you are. This other young lady came to assist because the hood rat was spewing nonsense. Saying she was a professional, what a laugh. I asked the young lady what the hood rats name was and the hood rat yells my name is Bianca and I'm head tech. The clincher is as I'm walking away she tells the young woman that damn if she helps and damn if she don't. I walked back and I told her if she needed to say something that she can tell me herself. She said she wasn't talking to me. But she was talking about me and I'm not going to take that nonsense from this hood rat. Had she just walked over like a professional none of this would of happened.
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September 2023 by David T.
DO NOT PAY EXTRA for the delivery service. After paying the CVS premium for delivery service, which was very convenient, CVS recently changed their same day delivery service. Now you must be home and present or they return the delivery back to the store and you have to pick it up at the store. In the three years I've used and paid extra for this convenience service I've never had to be home for the delivery. You never know when they are going to deliver it but you have to be home waiting. So not seeing any benefit of paying extra just to still have to go to the store to pick it up!
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July 2023 by Gredelio C.
I could give this pharmacy zero start. Today in the afternoon after going to MD-Urgent Care and being diagnosed with Covid-19 I go to the CVS Pharmacy located at 2150 Commercial Blvd in Fort Lauderdale FL 33308. The man who attended me was very kind Mr. VENANSA. When I got home after checked my medications I was surprised to see drug Paxlovid is Exp: 05/2023 I immediately call the pharmacy and the person who answers me by phone was not polite at all. My question is, according to the photos that I show, this medicine has not been approved by the FDA, it is in an experimental form and now they are also going to give it to pharmacies with more than three months of expiration? I have been an RN for over 30 years and cannot give a patient an expired medication I can't no give to the patients expired drugs. This is the new normal to sell expired drugs? The emergency of the pandemic expired, so we are going to give the populations all the expired medications that were not used? The CVS Pharmacy was never able to offer me the medication as they were all expired. And if a patient has an allergic reaction or immediate type of allergic reaction. Who responds to this? Oh, since it's an experimental drug, the consequences don't matter.
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May 2023 by Jon C.
From a store perspective, this location is fine. From a pharmacy perspective, i find this location to be unprofessional and borderline offensive to patients. They tell you different time that prescriptions will be ready and then they are never ready in time. Also, if you come a day early, they act as if you are trying to get a medication too far ahead of time. We all have lives and medication we rely on to operate. You should not be making patients or people feel bad for needing the medications the take. Very odd.
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May 2023 by Tonya S.
save a lot of time and and headache , try another pharmacy .. The pharmacy is no longer doing auto-refills. The notifications via text are sent, but when I attempt to pick up the medication, it's never ready. On 5/3/2023 at 9 a.m., when attempting to get a prescription filled for penicillin, the pharmacy tech responds, "There's nothing in the system for you." After 5 minutes and verifying that a prescription was transmitted electronically, Stephanie then proceeded to tell me she couldn't fill it because she had no one to fill it until 11; when I asked her if I came back at 11 to fill it, would it be ready then? She advised me that she couldn't tell me when it could be filled. When I asked her if I could transfer it over to another CVS, she couldn't do that either because you required her to do extra work, and she didn't have the time right now. During the interaction, respect and customer service were definitely not shown. I understand that people have bad days, but this type of customer service is the norm at this location as it has happened to me several times from the same tech...
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March 2023 by Robert S.
This is a good size CVS at the corner of Federal and Commercial. Behind the big Bank of America building. It's 24 hours for the store, while the pharmacy has selected hours that they are open. I found the store a bit busy and tight, like I could not find the paper goods products right away (most CVS stores have the paper goods towards the back or against the side wall), but I finally found it. I used one of the two self checkouts and all of my coupons came through ! Easy !
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March 2023 by Carlos M.
This is a HORRIBLE PHARMACY! If I could give it -10 I would. they have you waiting in line for 30 minutes and then tell you to wait when you get to the window.
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February 2023 by Marie B.
It's the worst pharmacy I have ever dealt with. They have no clue what they're doing. Horrible service.
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January 2023 by Coolie D.
THis is the WORST pharmacy ever!. Forget about ever calling. I was holding for OVER an hour and NO ONE ever picks up the phone. The other persons who come ehere for the Rx have told me same thing. Yesterday They LOST my Rx after I was in line for 45 minutes!. "It's here, I just can't find it." Joseph the pharmacist looked at a few bags and then rudely told me to step aside while he attends to his other customers. "we'll call you whenever we find it." A girl working there was stocking shelves and could have helped his looked. There was 12 people waiting in line and she is stalking shelves, helping no one! I then went to the store manager Lesly, who was as useless as the pharmacist. This is outrageous and corporate will be getting a formal complaint!
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December 2022 by Willism B.
This CVS is by far the worst I have ever been to. They will never answer the phone, rude and a complete lack of care.
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December 2022 by Philip S.
they never answer the phone in some kind of timely matter. so sad. they seem to be part of a sales prevention team. this pharmacy has gone way down hill since the pharmacist " Junior " was in charge. he ran a tight ship. I feel sorry for the girls that work in the pharmacy department as they have no direction given to them at all.
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December 2022 by M P.
Nice, friendly and helpful staff. No matter the growl and glare from an angry group of the sickly, I've never been rushed out. Questions are answered thoroughly and I've always felt like the most important person with each pharmacy staff member I've had the pleasure of being assisted by. Lines happen. It's south Florida for the love of Pete. I've waited extended periods of time, and I've been in and out licketysplit. Depends on meds requested and how the script was supplied by the doctor. Perhaps one should look within at times...This CVS is located at one of the busiest intersections in one of the most populous sections of Florida and is also a stone's throw from a hospital. Consider this before complaining about waiting for meds, or bellyaching about waiting for cars to eventuate a line at the first-world convenient drive through. Know before you go. And behave accordingly. Also, time of day should be accounted for. Seems obvious, but some people seem to think everything is fast food, and they are the only people in the world. Mornings before work, and evening-rush hours are sure to jam you up with lines, and as a result, waiting. If you can't hack it, request the offered service of home delivery. Otherwise, lingering on lines and dabbling in delays are frustrations what make up the monster that is a pharmacy trip. Smile, and say thank you. Peace.
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November 2022 by Nay B.
The pharmacy almost always has the drive thru closed. They take up to 30-45mins per car or 20-30mins person. Like ridiculous!!