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April 2024 by Philip Goen
Placed an order online and my card was charged right away with an immediate notification that my order was being prepared. 20 minutes later, received a notification that my order was nearly done. 30 minutes after that I received a notification that my order was on the way. 15 minutes after that I got a call from the store telling me that they are unable to deliver my order due to staff shortages. They offered me the option to cancel my order ( placed an hour ago) or pick it up myself for a discount. After being repeatedly put on hold, the General Manager who identified himself as “Sam” finally got on the phone and confirmed that my order had actually been ready and waiting for 30 minutes but they were too busy and just now had the opportunity to get in touch with me. my options were pick it up myself for a discount, wait anADDITIONAL 2 hours for delivery, or cancel the order for a refund.
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April 2024 by John Weisbrot
If anyone is thinking of ordering from Papa John’s and using DoorDash forget about putting a tip before they deliver. Since sometimes they take close to an hour and they’re ice cold. I would simply put no tip, and if they show up on time, give them cash at the door.
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April 2024 by Jordan Christian
Took 2 hours for my pizza to be delivered and then they forgot my sauces that I had to pay extra for. And don't trust the papa tracker.
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March 2024 by Madison Kuziela
The manager hung up on me 3 times and our pizza said it was delivered and handed to us and it was not. They have terrible customer service. Do not recommend.
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February 2024 by Cheri Hall
Was delivered to my business. Always perfect.
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January 2024 by Brandon
Great service always. Staff are efficient and friendly.My pizzas are ALWAYS ready on time. We spent an hour+ waiting in the parking lot the other day for a pick up that we showed up to get. Never will go to any other place again!
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January 2024 by Holger Götze (Sir Hawk)
Guy at the checkout is absolutely incompetent. 5 minutes to take an order and in the end it was wrong. Only one employee is working, everyone else is just standing around. Pizza but delicious.
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January 2024 by Kenneth Shalley
Tried the new stuffed crust calzone/pizza.It was good but the main center of the crust was really thin which made it kind of soggy.
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December 2023 by NyxiDreams
Never received order after calling 4 times.Employees clueless. Papa tracker inaccurate.Talked to three different people and was finally told they had to remake my order.2 hours later, Sent out a second driver who was rude as hell.No one explained to him the situation and he took it out on me after I told him that," I didn't receive my whole order and that I was told they had to make a new one. Your tip is also on that 1st order"Driver walks off in a huff.."Thanks for the tip"..Hey delivery dude, if you're reading this, here's a "tip" for ya...Get bent. I can see why you're delivering pizzas..Smh..Papa Johns on 17th Street..Do the world a favor and close down.
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December 2023 by Leia Bosco
Talk about customer service! ? My order arrived (while incredibly quick and hot) with a slight error. I’m not one to call in requests, but their crust is literally my favorite part and that was the hiccup here. ? The gentleman who answered was so kind, understanding and downplayed my embarrassment of even making the call, stating he’d rather I call so they can make it right. And right, they did. He apologized and immediately remade the pizza. Better yet, he delivered it himself personally! I’ve always loved Papa John’s but consider me a life long fan after that experience. Kindness (and a good crust!) can go really far! ?
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December 2023 by Thomas Neira
Very delayed
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December 2023 by Robert Simari
Ordered a 14inch pizza got a 10 inch
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December 2023 by 2devindavid
been an hour and half deliver so far and the worst part is i keep being told it’s in its way i’m not sure why it’s difficult to deliver a pizza. i would have picked it up instead i was lied to and said food was on its way and now instead of eatting im over here writing a review !
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November 2023 by Heim Music
Guy that works cashier on Monday nights sucks and has the brain/temper tantrum of a three year old toddler. Find better qualified people to work here. Customer service horrible.
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October 2023 by Broc spurling
Soggiest pizza ever might as well make it lasagna it came fast but didn’t do it