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February 2024 by Roxana Smith
Great service!
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January 2024 by Kurt Mullins
I had a very bad experience with repairs done to my truck brakes that did not needed to be done, not satisfied with the way I was taken advantage of for being out of state and needing brakes fixed.
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January 2024 by Katie Marie
I came into have my brakes looked at because they are starting to make a noise. Was told it’d be about an hour before someone could look. Okay, fine no biggie. 3 hours later I get a call and was informed I needed all four rotors/brakes, air filter and whatever else goes with the air filter(I’m not a car girl so I forget the name) also new tires because they are “bald”. Once he said that I knew not to trust them. They changed all 4 tires 3 months ago and I hardly drive. When I informed him of this he said “uggh well we can forget about that then, I’ll have to look into that”. For giggles I asked how much the brakes/rotors would cost 1100. Which I now know is the norm. Anyways, I have a close friend is a mechanic. He came over and informed me rotors are not needed the brake change will be just fine. Now I’m also going to let you know he found 3 lug nuts missing off my rear passenger side tire. The person who looked at my car didn’t notice? Does that mean when they changed my tire 3 months ago they didn’t either put them back on or didn’t tighten them? I had a bad experience here about 5 years ago. And this just lets me know not to use pep boys and to not recommend them. And in all honesty should be reported. I feel like they definitely tired to play me because I’m a woman and definitely put not only me but my child in danger with the lug nuts.
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January 2024 by Duane L
Miguel has great customer service and is very knowledgeable.
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January 2024 by yon v
Great and fast service, would recommend
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January 2024 by Olive John
It's been quite some time since I visited the store, and I was very happy to see the promotion that was added they did very good, and i am quite satisfied, with the job done on my car
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January 2024 by alan sazant
Expedited service which was a relief.
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January 2024 by Michael Anderson
Andre and his team are knowledgeable, responsive, and made shopping with Pep Boys the only option for me. Because of the way I was treated by Andre and his team, I will continue to shop with this company for years to come and I will share this information with everyone I know in need of your services.
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December 2023 by Taylor S.
I had a tire with a chip in it that was leaking air and needed to be replaced. I booked an appointment online for the same day and paid in advance. Rob checked me in and was friendly and efficient and gave me a realistic wait time which I really appreciated. I chose to wait in house because an hour and half didn't feel worth an Uber back and forth. Jahlani completed the work and was also really kind in the few interactions we had, like locating the wheel lock key in the vehicle. Andre checked me out and was super patient because I actually had an issue with the card I used for the prepay. For my Jeep Cherokee Trailhawk, the tires are a little on the bigger size and out the door the cost was $250. For the size of tire needed by my vehicle, and then choosing a middle tier one, I feel like it was a good value for quick service by a really great team.
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December 2023 by Tweetybird31 collins
The service from the beginning to the end was excellent! Corey is the one that service my van!Thank you
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December 2023 by Tonny Perez
The vehicle didn't need anything. Just a general inspection and they decided to change the 4 tires that were new and in perfect condition for ones of lower quality. They left the rims all scratched and beaten, changing the tires. They took 3 hours just to change tires, for no reason because it was the only vehicle being fixed and they damaged the tire air pressure sensor. A total disaster!The vehicle didn't need anything. Just a general inspection and they decided to change the 4 tires that were new and in perfect condition for ones of lower quality. They left the rims all scratched and beaten, changing the tires. They took 3 HOURS just to change tires, for no reason because it was the only vehicle being fixed and they damaged the tire air pressure sensor. A total disaster!
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December 2023 by Lance Doyle
Always Professional and fast service
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November 2023 by David Wayne
Do wait for ur vehicle, I repeat do not wait. Even with an appointment. Booked 72 hours out to get an 8 am appointment, falsely believing they wouldn’t be running behind at that hour. Took 3 hours and 45 minutes for 4 new tires. NASCAR crew would be baffled how it could take almost one hour per tire.
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November 2023 by Tea Time
Should be zero stars. Do not go here or any other PepBoys. Their tires are really bad. After only having for 6 months they were losing tread and they weren’t cheap tires either. On top of that they broke my lug nut in half when replacing the tire because they forced it. They didn’t offer anything for breaking it. They said I had to decide if they wanted me to take out the rest and damage my rim. Unprofessional. Called and emailed PepBoys corporate multiple times. They have not contacted me once. Don’t do business with them they don’t care about their customers.
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October 2023 by S Bellamy
Decent service, professional service advisors and long wait times.I scheduled an appointment days in advance to install a new set of tires, and it took 3 hours for the task to be completed. I chose this location because it seemed like the most convenient choice for a relatively simple job. Going forward I'm more likely to go with a smaller/ mom and pop shop where the tires can be done in less than an hour.