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October 2023 by Beebop Fix
They took a stressful situation and made it into a positive experience I thank them for their professionalism and timely service
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October 2023 by Denise Nieves
I see we are not the only ones. My son was moving from the NE to FL with his family PODS screwed up the order from the very beginning. They arrived to drop off the POD but since the driver had a hard time parking the POD he drove off and somehow the Dropoff was completely Cancelled. No one from the call center had answers, they had to create multiple cases for someone to call back, which never did. The $300 parking permit expired. Finally, they delivered the POD on the Move Out Day. They had to rush to move their belongings from 2nd floor. They had to sleep in vehicle rental because they were told a POD would be picked up the next day. It never got picked up. They had to purchase a 2nd Parking permit $300. They had to leave the POD unattended over a week. After 2 months, They are still investigating the case. There are many incidental costs, including extra days of vehicle rental due to their mismanagement that they have not acknowledged and offered no concessions.Will never use or recommend again. Stay away!
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October 2023 by Tom Bates
What a great idea! They made my move so easy! Quick and easy for sure. I would recommend them to anyone moving! It is the easiest thing to do.
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September 2023 by Donna Peplin
Everything was good however the pod I had leaked on two pieces of furniture
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September 2023 by Heather Corley
Moved from Maryland to Florida, almost $2,800.00. That was fine, then had my stuff stored for a month which was another $340.00. Also fine. Paid in full up front, was told that I didn't pay in full, had to be reimbursed the first time for an almost $500.00 charge, thank goodness I had it in the bank. Then I had my POD picked up and was charged another $200.00, which was paid already. It has been almost a week and still have not been credited back. Only a few glasses broke, not too bad. Employees were very nice, hoping my issue gets resolved. Not a terrible experience, but them charging your card multiple times after being paid in full, wouldn't use them again.
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September 2023 by Rita Zieman
The delivery and pick up went fine. Website not user friendly.Cannot get someone on the phone without waiting hours or getting a callback. The phone prompt says you can get all your anwers on the website. No, you can't!
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August 2023 by Marvin Wright
The drivers were extremely helpful, friendly and courteous at all times and levels during delivery time and pick up times. And had called me to let me know their EVA'S.
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August 2023 by Addie
This company ripped my mother off for $840 and demanded the payment. My mom had to hire movers last minute and get us a hotel because PODS did not deliver our belongings and we had nowhere to sleep. Now my mom has had to hire an attorney to help fight for the money that PODS cost her.I’d stay away from this company in particular. You are just a payment in their book!
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July 2023 by KEVIN MURPHY
It is impossible to talk with a manager with these people. I have had an issue with my pods acct that I can't get corrected. Locked out of my acct and reps don't correct or deal with my justifiable complaints like the fact the initial rep sold me 2xs the space I needed for a one bedroom condo.
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July 2023 by M B
SCAM COMPANY. Don’t believe QUOTE and don’t rely on them.My service experience w/= ‘PODS STORAGE’, aka THE COMPETITION or 1000lb gorilla of the mobile storage container industry:(I gave them a 10 day prior notice and I pre-paid, but after showing up they said there was a stop sign in the way, so they would have to come back later after we quote handled the removal of the stop sign so the truck could get through“… so of course being the day before our team what is the fly end for the renovation, I paid for someone to come remove the sign, and waited for them[i.e. PODS Truck driver] to deliver the 20ft container… well this jerk never showed up… AS IT TURNS OUT, The manager of the local ‘Pods storage business’ LITERALLY DECIDED IT WAS TOO MUCH OF A HASSLE to DELIVER a STORAGE CONTAINER Behind our Retail Location, SO he CANCELLED the Order without a word—or CALL, or EMAIL, or TEXT MESSAGE… he just pulled a Miami special & left us Twisting in the breeze… NOT BEFORE ASSESSING A CANCELLATION FEE however… these guys are absolute clowns, and though they are the most widely known container storage company, I highly recommend you go with somebody else!!)
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June 2023 by Sil Rode for a While and then Some
Unlike other location, the guys at Fort Lauderdale did an amazing job. They came on time, and were extremely skilled moving when positioning the pods on my driveway.
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June 2023 by Angel Galvis
Extremely Disappointed and Misled by PODS' Incompetence and Broken Promises.I am writing this review with utmost frustration and disappointment regarding my recent experience with PODS. I had high hopes for a smooth and stress-free move, but instead, I was subjected to a series of miscommunications, broken promises, and financial losses. It is disheartening to see a company that claims to provide a comprehensive moving experience fail so miserably in delivering on its commitments.From the very beginning, PODS promised to team up with me and personalize the moving process based on my specific needs. They boasted about their dedicated crew that goes above and beyond to ensure customer satisfaction. However, my experience with them was nothing short of a nightmare.First and foremost, the cancellation of the delivery of my belongings was a significant blow. Not only did this delay my plans, but it also caused me substantial financial losses. I had to rearrange my schedule, pay additional fees for essential life needs, and suffer the inconvenience of being without my belongings for an extended period. PODS' failure to honor their commitment has left me feeling misled and deceived.Furthermore, despite numerous attempts to resolve the issue directly with the company, I have been met with a complete lack of satisfactory resolution. Their customer service representatives were unhelpful and seemed indifferent to my concerns. They quickly passed the blame onto external factors, making it clear that they did not intend to take responsibility for their mistakes. This lack of accountability only added insult to injury.The frustration I experienced throughout this ordeal cannot be overstated. Moving is already stressful and overwhelming, and PODS only amplified my difficulties. Their false claims and empty promises have shattered my trust in their services, and I strongly caution anyone considering using PODS to think twice before entrusting them with their belongings.In conclusion, my experience with PODS was an utter disaster. They failed to deliver on their promises, causing me financial losses, inconveniences, and immense frustration. Their lack of accountability and disregard for customer satisfaction is deeply disappointing. I would NOT recommend PODS to anyone seeking a reliable and trustworthy moving service. Save yourself the trouble and seek out a more reputable and competent company.
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April 2023 by Meg K.
I have to write a stellar review for this PODS location! When my father passed in another state we trusted PODS to help us relocate possessions down to South Florida. The entire process from booking to drop off up north to the delivery in Florida to the pickup when we were done, everything was amazing. Everyone is extremely knowledgable and helpful. The drop off and pickup from our home was well informed, professional and right on time with our given windows. The driver was extremely friendly and helpful (I wish I knew his name). He was efficient and it was really cool to watch him do his thing. Top notch service all around. I would totally recommend this PODS location for your needs in this area. Great service, friendly customer service and all around what I would look for when moving. Thank you PODS Fort Lauderdale!!
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February 2023 by F T
There were many great things about using PODS. However the most positive aspect was to have had everything we owned taken across the country from Florida to California. Opening the container and finding everything the way we packed it. After watching horror stories on TV about movers we decided to just pack our own stuff but didn't want to worry about hauling it. So we checked with a couple of different companies, PODS was our choice and we are so glad. Everything was smooth and seamless, they kept all our items safe and even stored them for us in California for a couple of months after we got there. I would recommend and use again if ever needed.
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January 2023 by Sheila Wolf
PODS was an excellent choice for moving from one state to another, was professional, cost effective, and exceeded my expectations! Would definitely use them again and recommend to anyone looking for a moving resource!
