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April 2024 by Geraldine Cabrera
The only reason we come to this place is because my husband doesn’t find anything better to eat, the service at this location is terrible, employees really don’t care and it looks like they’re not trained in customer service.
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April 2024 by Lu
Great food, as a Cuban, the food tasted very authentic and delicious! While the price of a family duo is a little high it is nothing compared to the cost of other Cuban restaurants in the area.
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April 2024 by Emilkar Ramirez
The best chicken in Florida
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April 2024 by Robert Latimer
Good food
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April 2024 by Courtney C.
Bathroom was DISGUSTING. All of them pee on the seats, Pee on the toilet, pee on the floor. And it has horrid smells.
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April 2024 by andrea Castellanos
Horrible Service, order was supposed to be ready by 6pm. It wasn't ready until 6:45pm. And on top of it they had an attitude. Then we got home the order was missing a side of rice. Never again, not at this location. Awful location
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April 2024 by Sergio Bustos
I always order through the app and they always forget to send the order correctly. Either the main dish or some side dish is missing. Managers should check the orders carefully before putting them on the pass.
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April 2024 by Gaye Claggett
Ordered for pickup and food was not in the pickup area. Waited near the pickup area almost 10 minutes with another customer and no one asked our names though we could see plenty of people walking around making food and supervising. We had to ask for help to get our food placed in the pickup cubbies. The food was sitting behind the cubbies. It was also dry and had very little flavor.The whole atmosphere was depressing. No colors anywhere except on the signs.
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April 2024 by Steven Briggs
We haven't been inside this location in a while , the remodeling looks great . God bless the counter help dealing with some really rude people .The tropi-chops were great like always ....
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March 2024 by virgilio salcedo muñoz
Rich,
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March 2024 by Gustavo Mesa
Every day lunch!!!
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March 2024 by Maria Elena Lisandi
I liked
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February 2024 by Jomar Rodriguez
Second time coming to this pollo tropical and id have to say i was a bit disappointed. Food was portion was a bit off. I ordered a tropichop and had barely any meat, corn, and onions. Paid 8 dollars for it which mostly just had white rice. Another disappointing thing was the lady making my food did not have any gloves on. She touched the rice scooper with her hands. No clue if she washed her hands or what else she was touching. However she ended up tossing the scooper into the rice container with the handle laying on the rice. Imagine all the bacteria from her dead skin cells all on my food. Lost my appetite.
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February 2024 by Francesca C.
The service at this location is terrible. The employees barely acknowledge customers and are not pleasant to deal with (not a smile, a thank you or you’re welcome). The lobby itself was dirty and messy. The food was ok but honestly overpriced especially with us being treated as an inconvenience for even being there. I’m not one to usually leave bad reviews but the few times I’ve been here, it’s always been the same.
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February 2024 by Krystal Farquharson
Love this place.