Pottery Barn is a well-established retailer known for its expertly crafted home furnishings and decor, with roots dating back to 1949 in Chelsea, New York. The store features a friendly and helpful staff, consistently providing excellent customer service. Customers appreciate the welcoming atmosphere and the willingness of employees, such as Derrick, Don, Mona, and Robert, to assist with finding items and offering design ideas. Scott, a standout employee at this location, has received high praise for his dedication, creativity, and follow-up services, even visiting customers’ homes to provide additional suggestions. Shoppers have found a great selection of furniture, bedding, and accessories, along with beautiful tableware and glassware. While some customers noted that certain furniture items may not be available in-store, they still found the shopping experience enjoyable, enhanced by the store's appealing setup and the surrounding shopping strip, which includes other popular stores like Whole Foods and Sephora. Overall, Pottery Barn is favored for its quality products and exceptional service, making it a go-to destination for home decor enthusiasts.
Beautiful, good size store. Unfortunately, poor customer service. They are unfriendly and not helpful. I would rather drive to another location rather than waste my time there.
November 2024
I stopped here looking for a sofa and Jane was extremely friendly and pleasant to work with. The store is very clean and upscale. I highly recommend it.
October 2024
Good choice Everything looks amazing however a bit overpriced
