-
January 2024 by Adrienne W.
Not sure why this location has so many bad reviews. I only went once (12/18) and had a great experience. It was a little weird at first with no receptionist but the email checkin was a breeze. I checked in, sat down and within 10 mins (probably less) I was called in. The nurse was incredibly nice and friendly and fast. The facility was very clean, the waiting room was huge. I would for sure use this location again.
-
December 2023 by Pamela Schoen
Here again...and AGAIN they say that the Doctor did not send the orders over to them. I conferred with my Doctor's office and they assured me that it WAS sent over. This happens everytime I come to this Quest. I quit coming here specifically for this reason. But, a friend said that they have gotten better. HUH???!!! Not coming back!This Quest sucks!! They need a great big update in their system!!!
-
November 2023 by Michael Casieri
Rude. Unprofessional. Unhelpful. All of them. Was treated like I was nothing but a problem. Terrible attitudes for no reason.
-
November 2023 by Jhanna Firestone
I was wrongfully charged $125 for routine blood work and the woman taking my blood told me to take it up with my insurance company. Spoke with my insurance company who immediately told me I shouldn’t have been charged a penny. Don’t ever set foot in this place. Unprofessional, don’t answer the phones, no one to help you. This is bordering on malpractice to charge me wrongfully
-
November 2023 by Rohn Karsel
The other reviews bothered me but I arrived for my appointment today regardless and was ready to reschedule with another company. Not necessary. My experience was very good. I did check in on a robot device at the window where a receptionist usually would be. Waited 5 minutes past appointment time and was called. Only one other person in the waiting room when I left. The person who did the blood drawing was pleasant. True, there was no receptionist but that didn't seem to matter with such a short wait. I didn't notice anything being particularly dirty. The floor could have been polished but that was not an appointment breaker It all looked professional.
-
September 2023 by Fraud U. Lent
Go somewhere else. Seriously. This shouldn’t be medically allowable. No receptionist, no information, a dirty, extremely cramped, waiting room in a place where sick people visit all the time. There is no way I’d allow my medical care to take place at a facility as gross as this. Appointment or walk-in you are going to wait. Walk-in will be up to 2+hr wait (at least that’s how long the person had waited who was 3 on the waitlist). Place closes at the height of the business day…330pm. Way to not be available when your customers are. But hey, when there is no or very little competition, you get to decide what’s what. I would never trust test results from a facility like this.
-
September 2023 by Shel Love
Went for simple blood test. Came back with a swollen arm, the next day I had an awful bruce that after one week looks worse than the first few days. Half of my arm is dark purple. I can't post pictures here but I never had that issue before with any other testing facility. The people here are very rude and don't care too much for the wellbeing of the patients.Also, after one week I still haven't gotten full results for my tests.The 5 star reviews are most likely fake. I don't recommend this place and we'll never come back.
-
September 2023 by Gustavo Medosky
First time in the last 30 years that I scheduled a medical appointment and the facility is running on time. Well organized. Room looked clean and the technician very friendly and knowledgeable.
-
September 2023 by Tim Bradley
Gennie, was so nice & professional, my Doctors office forgot to order a blood test, she helped me ho online & order the test immediately so I would not have to come back!!!Great customer service! Fast, courteous and I didn’t even really feel the needle!!!
-
September 2023 by Urszula Afgan
It's been a week I still didn't receive my test results - this is shameful. I'm in bed with high fever an vomiting and nobody know what it is because it takes for ever!
-
August 2023 by F C
This place should be closed for good. The gov should take some action to close it.The waiting time is 1 hour, even with an appointment. The place is horrible. Ugly. Looks dirty. The service is terrible. Health care in a non-developed country is way better than this.No other competitors are nearby, either. Horrible experience overall.
-
April 2023 by Nancy L.
I would give them '0' if I could. After they canceled 2 of my appointments for blood work due to 'renovations', I went for blood work I needed for my doctor's appointment next week. No one sent a text or called, the note on the door said 'emergency closing' after fasting for a day and half, I will never, ever use this lab again. I will look up Lab Cor or see what the Quest in W,. Commercial offers.... so unprofessional... just close this facility and be done with it!
-
March 2023 by Ashleigh G.
After my experience here I think that the bad reviews are more an issue with supply and demand with the company rather than the service provided here. This area could really benefit from another location because the appointments do fill up really fast. The nurses here were definitely overwhelmed but they handled the schedule well. My nurse was fielding many patients questions all while handling her own patients. Also I didn't not feel a thing! I had a big blood draw and did not feel the stick or her changing the tubes or anything. I think the company should add a front desk assistant to help out the nurses and possibly another location to relieve the demand in the area but the staff was great here.
-
February 2023 by Tom C.
Every employee here is very professional and friendly. Wait times are minimal with appointment.This location should be a national model of what Quest is all about.
-
January 2023 by anaya rayner
Valerie was my tech, she was wonderful. I got sick during my blood draw and she was very attentive and caring. She made sure I didn’t pass out. I really appreciate her and how she handled the situation.
