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February 2024 by Tom McCawley
Adriana came to my house to set up desk chair. She went above and beyond to set it up and organized under my desk!! Amazing job! Highly recommended!
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February 2024 by Barbara Signer
I am very pleased with the sales people at The Fort Lauderdale Relax the Back Store. Starting with Dina who helped me select pillows to ease my hip pain when sleeping. She gave perfect advice and I am now sleeping pain free. She also introduced me to the Zero Gravity massage chair, letting me enjoy a relaxing experience in the store and informing me of the upcoming annual floor sale. The cover for the side sleeper pillow I purchased was out stock at the store. One was brought up from the Plantation store by Daniel . He kept me informed of when he would be at my local store and while I as there he assisted me with purchasing the Zero Gravity massage chair that was now on sale. He tracked down the only one in the area (Miami) in the color I wanted and made the sale very easy, patiently answering all my questions. He made me feel like a valued customer, and genuinely interested in helping me with my purchase, and delivery with a very pleasant caring attitude. Yesterday when delivery called for today's delivery, I mentioned that proof of insurance would be needed prior to delivery for my condo. However, i was told this might nott happen before the the next day. Both Daniel and Adriana, the store manager, have been working to expedite the process. She also demonstrated customer concern for a quick delivery. I look forward to the delivery and relaxing my back in the chair.
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February 2024 by Paola Dukes
This is the second chair that we buy from this store. Great experience with the first one, but for the second one we bought the floor model, Adriana refused to offer a cheaper price but we bought anyway. When we got home, we realized chair was missing a screw and contacted Adriana to send....Needless to say we are still waiting for the screw months after. Had I known the post-sale service was going to be this poor, we would never have bought.
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January 2024 by James Schot
Adriana was very helpful, knew her business and got me to make the rounds get decision!!
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December 2023 by Janet Lyons
I needed help with a purchase that was made in another state (Texas) and called the Fort Lauderdale office and spoke to Adriana. She went out of her way to find the information I needed and emailed it to me. She was kind, courteous, and very professional.
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December 2023 by Mandy Kirsh
I came here and Dina Roger’s was very helpful and considerate. She knew so much detail about every product in the store. Wonderful store. I highly recommend it. Ask for Dina for wonderful assistance.
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December 2023 by Jake S
Relax the Back is a wonderful place where the staff is so knowledgeable and truly cares. Adriana went above and beyond to help me find the right pillow! I can’t recommend her enough!
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October 2023 by Lauren Bellini
I recently purchased my second chair from Relax The Back store, and both times, I had the pleasure of working with Adriana.Adriana's knowledge and expertise when it comes to the available chairs are quite impressive. She took the time to understand my specific needs, helping me find the ideal chair for better back support and improved posture during long work hours. She was patient throughout the purchase process, going the extra mile by even coming to my home to ensure the chairs were positioned just right for both me and my husband. Having tried various office chairs in the past, I can confidently say that the Lifeform chairs are the only ones that have effectively prevented our backs from hurting. Great experience overall.
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October 2023 by O O
Adriana Aldecoa - the manager of Relax the Back in Fort Lauderdale has saved my back. She consulted with me patiently for over an hour going through multiple chairs and multiple postures and pain points, she is an excellent exceptional specialist! I highly recommend visiting Adriana for her expert advice in purchasing a chair. I bought a wonderful ergonomic chair and couldn't be happier. Thank you Adriana! I would have never bought the chair and known which one if it wasn't for you!.. You are awesome.
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October 2023 by Paul Killion
I have been dealing with lower back and neck pain for awhile and definitely needed something to change. I was hesitant due to the fact that most places i have been to, the customer service has been horrible. I decided to go into Relax the back in Fort Lauderdale. I was immediately greeting with a friendly welcome. Relax the Back employee Adriana, who later found out is the manager, came over and asked what I was looking for. I told here about waking up with lower back pain and neck pain. First she asked questions and really listen to what I needed. She asked what kind of pillow I was using and I said the "my pillow". Then she asked if I was a back, side, or stomach sleeper. I said back and side. She brought out a couple of option for me to try. The first pillow she gave me was the one I like the best. It was a breath of fresh air to have a pleasant shopping experience and have wonderful customer service. My first night I woke up with little back pain, but no neck pain. Then after the second night no back or neck pain. I was super happy. I will definitely be back and keep shopping at Relax the Back because the the excellent customer service I received by store manager Adriana.
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September 2023 by Rick Crist
I'm impressed by their customer service. We purchased a lot of items for two medical offices in the past and one very expensive Executive Chair had an issue with the arm rest. We expected the usual running around of at least two weeks or more to solve the problem but Adriana Aldecoa just solved it in less than 30 minutes, using her iPhone and know-how. This is "AWESOME" Customer service in today's ROBOT / Ai environment. Humans Do it Better!!. I recommend this store and while Adriana still around will be a no brainer to purchase any Relax The Back products.
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August 2023 by Nathanael Walton
I've bought 2 office chairs and a mattress from them over the last few years. The staff has always been wonderful! Vinny in particular this last time has been very helpful.Excellent customer service - and the new bed is life changing! Best sleep I've ever gotten! Highly recommend stopping by and investing in yourself!
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August 2023 by steve gordon
I've been searching for the perfect pillow for literally years, and thanks to Adriana, I finally found it here! We visited several other mattress stores today and were constantly greeted by pushy salespeople who wanted us to buy whatever random mattresses or pillows they were selling, rather than listening to our needs. Adriana helped my two friends find the perfect mattress setup, and we couldn't be happier.
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July 2023 by Mathew Farbman
I’ve purchased multiple items on different occasions because of the top quality service Adriana continues to provide. She is very knowledgeable on the products sold at the store as well. Thank you!!
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July 2023 by Minos Ceos
I came into the store on a whim, looking for ways to help me sit in my office better. Adrianna was super helpful, very focused on supporting me with my back / posture needs. She was very knowledgeable. I almost felt like I was talking with a medical professional. Her knowledge of the back, hips, joints was impressive. The music in the store was ethereal and very calming. She gave me a lot to contemplate about how to improve my ergonomics in my practice. .