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October 2023 by Patrick Henri
If I could give MINUS 2000 STARS to this location that would simply NOT be enough!I have been customers for years at the Fort Lauderdale location, and the service went from bad to worse and worse. The last thing I needed yesterday afternoon was the site being closed WITHOUT any notice. I showed up with my rental vehicle ( $200 lost ) and my crew ( $300 lost ) to remove our trade show display from our storage unit and waited for five hours. NO ONE, apart from a call center took my call…. NO ONE from Storage King called back. We are 24 hours later. I’m still waiting for a phone call from anyone at Storage King from the manager on site ( TOM ) to the regional manager ( BILLY ), no one is calling back a customer that lost the day waiting and MONEY!!!!. I would be out of business if I would manage my own company like they do. !!!!Save yourself trouble…DO NOT USE this Storage facility!!!!
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October 2023 by Wrap My Kitchen Florida
WORST CUSTOMER SERVICE EVER!!!!Before you rent at this location, try to contact them and speak to someone FROM STORAGE KING!!! You will call a call center and NO ONE from the local Manager to the District Sales Manager will call you back! THEY were closed this week ( Monday & Tuesday ) AND NO ONE TO CALL..... we needed access to our storage unit urgently and this end up costing us OVER $1,000 and up until NOW ( 3 days later ) I am still waiting for the District Manager BILLY to call me back! What a great customer Service... SAVE YOURSELF from this location and rent somewhere else! I have never seen such a poor customer Service. I am moving out.... YOU SHOULD DO THE SAME!!!
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October 2023 by Cam G.
We've made the choice to switch from Storage King due to several issues. Firstly, they consistently fail to answer their phone promptly. Their response time often stretches into hours. The gentleman behind the desk clearly needs to improve his customer service skills! This poor experience led us to explore better storage options.
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August 2023 by C L
I've been a customer since a few months ago. In theory this concept is great but since you have to call in advance to access your unit and the staff NEVER pick up the phone and you have to left a message to the manager to access the unit, message that they NEVER listen, then you have to go there, go to the office and ask to access the unit and his excuse is always that he was outside helping customers... like always when I call? really?So after that I have to wait at least 15 more minutes to access MY unit. I'm cancelling my storage rental after today's unsuccessful attempt to talk to the manager ONCE AGAIN
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August 2023 by Anna M
I have been a Storageking customer for years and Thomas never ceases to amaze me with his excellent and professional customer service.
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August 2023 by Sandra D.
This place is legit. Safe, secure and excellent customer service. I keep my car here and come to pick it up once every month. With a simple call to give a time for pick-up or drop-off, Tom the manager is always ready for me. Tom is friendly, communicates well for pick-up/drop-off times and always has a warm welcome for me. I've never had to wait more than a minute for a pick-up, or more then 3 for a drop-off. I would highly recommend this place for anyone who wants to keep their valuables safe with a friendly staff. From your car to your precious wine collection.
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August 2023 by Dana Myers
Thomas has been simply amazing. He has been so accommodating with assisting us… we have many storage units with him and we only stay because of Thomas and the service he provides, he truly cares about the customer and runs the facility like he owns it! Thank you for all you do Thomas!
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August 2023 by Craig Setzer
This was a pleasant surprise to find a storage facility that feels very secure, is climate controlled, and will likely withstand a hurricane. On top of that was the great service we received by the manager Tom who was very professional and easy to work with. In fact, Tom likely was the difference in my decision to use this facility.
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August 2023 by John Kelly
The manager of the Storage King facility in Fort Lauderdale (Tom), is fantastic. He knows his customers well and goes out of his way to ensure that customer needs are met. Very happy with Storage King - Fort Lauderdale.
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August 2023 by Bonnie B.
when I read all other reviews I'm glad to see I'm not the only one have same issue malfunction, jack up the rent , when you have issue no one answer the phone I'm on automatic payment plan and this last 4 months they make me pay late fees payment for no reason everytime I check the credit card on file and call my bank to figure out why automatic payment don't get trough they say you have no issue with your card and they don't even try to get pay so I think they probably do that on purpose make me pay late fees and they supposed to notice you first before they going to make you pay late fees if the payment due is not made
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May 2023 by mike z
Thomas runs this place like a well oiled machine with amazing customer service. Storage King is the King of Storage in South Florida
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May 2023 by janet wolis
Great place..amazing service. Thomas is the man. You will not be dissapointed. Safe and sound to help you sleep better. Ty Thomas and storage king!!!
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April 2023 by Gregory Candrea
Very professional facility, always happy with the customer service and Thomas is excellent! Facility is always clean like the 4 Seasons!
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April 2023 by MARTIN ZELAYA
Great customer service! Always clean and smells delightful. Only place I would store my vehicle. Thomas the manager is always professional and courtesy.
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April 2023 by Alex Ramirez
Storage King USA is a five start facility along with the service. With state of the art security protocols. GM Thomas, is always attentive, and keeps the facility in top notch condition.It is an excellent investment for vehicle owners who want to ensure that their cars are protected and preserved over extended periods of time. Storage King USA has key factors such as security, temperature, humidity control, and accessibility, that provides you with peace of mind knowing that your vehicle is protected and well-cared-for.
