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March 2024 by Xia Lin
I accidentally ordered my food to a different location, and the manager of this location was so accommodating and nice that she made my order there and gave it to me, even though it was confusion on my part. Thank you so much!!
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March 2024 by T L
The female working the register at 5:30 AM today was so rude. She must not like working mornings or whatever but she should not be the one greeting your guests. Her attitude made my family go elsewhere for breakfast.
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March 2024 by Celia
DisgustingggggggDon’t order here unless your want some to be served in a disgusting rude manner, along with some DRY BURNTTTT BURGER PATTY ALL THAT WHILE WAITING 40 MINUTES FOR YOUR ODER TO COME OUT ALL WRONG.
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February 2024 by Shani Brown
Miracle with two R's working the register seemed annoyed to be
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February 2024 by Gabriel Correa
Airport food is airport food. I’m not going expecting quality, I just want edible food. Well the good news is you’ll get edible food here, the bad news is getting it. Our order was fine but there were so many problems with everyone else, Diet Coke running out and it not being known to the cashier caused many orders of Diet Coke that didn’t exist. Some lady ahead got bacon cheese fries and got a tub of bacon and cheese yet no fries.The food isn’t the best nor the worst but the service is a trainwreck.
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February 2024 by Dave
Yikes! The expo moved slower than I’ve ever seen a restaurant worker move. She filled 10 bags before she would turn to the window…
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February 2024 by Steve K
I’ve never wrote a google review before but I had to for this place because of how absolutely terrible it is. Waited 30 minutes to only be told they’ve run out of what I ordered. Ordered cheese fries and I watched the server scrape the sides of the cheese warmer and then give me it with the cheese all crusty in a side container. I asked for a refund and they refused to do it. 45 minute ordeal for trash I couldn’t even eat. This is my first time eating at shake shack and will be the last. Avoid any establishment ran by HMS Host!!!
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February 2024 by Brad Pullan
When my flight arrived at Fort Lauderdale airport. (FLL) I had a deep hunger and desire to indulge in a fried chicken sandwich. You see, the closest Chick-Fil-A location in proximity to my habitation is 102 km’s away and that’s not including crossing the border. And while I’m fond of small chat at customs, it’s not the most practical option in my current season and context.So to find out the FLL did not have a chick-fil-a, I quickly felt a case of the 3 D’s. disappointed, discouraged and disconnected.But thankfully the story the doesn’t end here. I think Henry Kissinger said it best “ Serendipity - Look for something, find something else, and realize what you found is more suited to your needs than what you thought you were looking for.”My friend recommended we try the Shake Shack as an alternative. The lineup was quite long, but as you’ll soon read, it was well worth the wait.The staff working there were pro’s. Despite the busyness and high demand, they remained cool, calm and collected. Unfortunately I didn’t get to chat with them for too long, but with the large lineups behind and in front of us, I’ll give them a pass for not asking me about my nephew’s upcoming basketball tournament.Needless to say we waited patiently and the food arrived.We ordered 3 different burgers and 1 fried chicken burger, French fries (some cheese sauce too ?)The burgers were quite good but the fried chicken burger experience is what truly ouzed of Serendipity. The breading was light and crispy, the chicken was tender and juicy, and my stomach and heart were full.For myself as a client, I’d rate myself a 4.2I did the following things well:-Ate with my mouth closed-Waited patiently and with a smile-Cleaned up after myselfSome area for improvement included:- At one point I made eye contact with one of the staff then looked at my watch. I hope they didn’t take that as a sign that I was frustrated with the wait. I was merely counting calories.- I forgot to give the staff my business cards. Oh well next time.Overall, a great experience. Until the next time FLL Shake Shack.
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February 2024 by John Doe
Forgot my $7 tater tots
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February 2024 by S B
One person is working the front line and it's very busy. All I ordered was a bowl of frozen custard. I waited 10 minutes while other people's orders of burgers and fries were being prepared. My custard sat there and started to melt. Would not ever eat here again.
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January 2024 by Judy
Whomever manages this location needs to improve on their employees customer service. It was absolutely horrible. Food was amazing! I realize it's a busy location but have one of your employees cleaning the lobby area,stock up,clean tables,etc. Have a speaker so when calling names so people can hear there order. Very poorly managed
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January 2024 by Michael Shaikin
How anyone can rate this bad is beyond me. It’s shake shack. It rules.
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January 2024 by Adriana Giraldo
Easy to order…. Long wait to get your food. Everyone is just on top of everyone to get their food. The area to eat needs attending, chairs everywhere and not organized. I noticed their customer service sucks. They have the food ready they call out a name and if no one answer the shrug their shoulders and keep moving lol wth?! Anyways food… best burgers I’ve had at the airport wow!!! The fries crispy and fresh. It is a little on the pricey side. I ordered 2 shack burgers, 2 fries and an honest kids apple juice…$29.07 ? it was worth it the the food was delicious.Vegetarian options: Mushroom burger
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January 2024 by Anil Sharma
The service here is some of the worst we’ve ever seen. We had Jimecia take well attempt to take our order. She completely missed a burger and an order of fries. You think she would get it right on the second try ? Nope. By the 3rd try she said I can’t do this anymore and walked away from the till. Manager on duty came in and took my order. Three separate transactions just for one order.They also ran out of cheese for the fries.Stay away from this wreck.
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November 2023 by MartyLima
This place was the most unorganized restaurant I have ever been to. After several people began to get angry, the manager came out and just started throwing burgers into bags. Our burgers were squashed, our fries were cold and our shakes were melted. This was a horrible place and is an embarrassment for the chain. I will never eat at a Sh---- Shack ever again. AVOID AVOID AVOID!!!!
