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June 2023 by Christine S.
I am very pleased with our move. We had a quote from another moving company that more than doubled their price so, a friend found this company on Angie's list.My friend handled all of the set up and scheduling and had great discernment so, I knew we would be in great hands.Moving day came, Jose and another gentlemen called me when they weee on their way. They called me when they got into my apartment to give me a start time, when I got their, they were already hustling and they were serious about being careful as well as being effective. They had careful respect for our property and time. Our new location is the 3rd floor and no elevator. WOW! They are strong and AGAIN, careful with our belongings. They had a small issue as my couch is long. They set it to the side to strategize. All the while they strategized, they continued to work hard to get the rest done. Not only did they complete the work just a TINY bit outside of our window, they got the couch in DAMAGE FREE! Moving can be stressful. I am grateful to this team and company. It was definitely a collaboration and I believe that this move was covered in love and kindness. Thank you for your awesome job!
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May 2023 by Abby K
DO NOT USE! Won’t return my own property to me!! They forgot to deliver the legs to my dining room table during my out of state move. The table legs were located at their warehouse yet they still will not return them to me. I have contacted them over and over with empty promises they were trying to find a truck and then that they would ship them to me. Now they are just ignoring me completely. I had used this company many times before without issue but could never recommend them or use them again after this last time. In addition to the missing table legs, a console table arrived broken (fine things happen) they tried to give me furniture that wasn’t mine (including a personalized wedding portrait that I hope got returned to the correct owner) and they lost a portion of one of my beds rendering it unusable, not to mention their lack of communication throughout the entire process. I doubt I will get any money from the claim form they had me fill out. But mostly I am sick of not being able to use my dining room table and zero response or accountability from this company. It’s unacceptable!!
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May 2023 by Abby K.
DO NOT USE! Won't return my own property to me!! They forgot to deliver the legs to my dining room table during my out of state move. The table legs were located at their warehouse yet they still will not return them to me. I have contacted them over and over with empty promises they were trying to find a truck and then that they would ship them to me. Now they are just ignoring me completely. I had used this company many times before without issue but could never recommend them or use them again after this last time. In addition to the missing table legs, a console table arrived broken (fine things happen) they tried to give me furniture that wasn't mine (including a personalized wedding portrait that I hope got returned to the correct owner) and they lost a portion of one of my beds rendering it unusable, not to mention their lack of communication throughout the entire process. I doubt I will get any money from the claim form they had me fill out. But mostly I am sick of not being able to use my dining room table and zero response or accountability from this company. It's unacceptable!!
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March 2023 by Denyse Antunes
We used them to move us. The guys were on time, professional and packed, unloaded and placed things is the right rooms. Would recommend to others!
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February 2023 by cynthia aguilar
Recently moved to South Carolina and sunset moving was the best. Luis on the phone was very direct and forward with how everything was going to go . My move was $3,500 for my entire apartment and every dollar was worth it . Angel and Mario were wonderful . GOOD JOB GUYS!!
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October 2022 by Carol G
I used this company for an out of town move yesterday, approx 200 miles away. I found them on Angie's List, they quoted me the best price. They were very professional, polite, and arrived on time. They showed me my agreed upon invoice and explained how the time would work. They worked very quickly, and wrapped my stuff the right way. They took great care of my belongings on the load and unload. They did not try to shake me down for more money. The final price was what I was originally quoted. They even worked around my pets. I couldn't have had a better experience. Special thanks to Jorge and his teammate for a job well done.
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September 2022 by David da Costa
Amazing. The two gentlemen assigned to my moving day (M&M) were extremely professional.They called ahead to let me know that they were on their way. My belongings were dismantled and packed and put back together with such good care and speed. This company is very lucky to have Marcus and Mario taking care of business. They both made my day a lot easier. Great Job !!
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August 2022 by Michael B.
Sunset made they made an appointment to move us from Homestead to Tallahassee they insisted on starting at 8am then show up at noon . We ask them to show on Monday at 4pm after being off on Sunday and they showed up at 7pm . Very undependable they had a rookie working the unload and he tried to move a very heavy bed by himself and dropped a main piece of my bed a broke it. Now they expect me to wait up to 80 days to buy a new bed my wife and I are retired on fixed income with bad knees and waiting 90 days is a major inconvenience so we have to figure out a way to buy a bed on our own . They under bid the move and hit us up for overages before they would deliver our belonging not a reliable mover don't use if you can avoid them .
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July 2022 by VICKI LEVIN
Sunset Moving made my move so easy. They arrived on time (actually early). Having to move everything into my new place was having to climb up 17 steps in a narrow hallway. They were amazing. And I can’t say enough about Luis. After calling around and getting ridiculously high, Luis made me feel at ease. He explained how everything would work and told me not to worry! There was truly nothing to worry about. I will definitely recommend them and use them again if another move arises. Thank you Sunset Moving for everything.VL
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June 2022 by Mabell Angel
The worst of the worst!!!We had the most horrific experience with this so called movers. We used them on January 2022. After taking your money via zelle, only via zelle (because they know there is no chance for a credit card dispute) they only cared to get our money and provide the worst service. They announce that they pride themselves on employing only professional and experienced mover.. Big lie!! The two men who came to move our furniture only cared about how much we were going to tip them and after two hours they stopped working unless we paid them additional time. On top of it, they broke our bed and didn't even care. When we called Edgar to the office to report the damage he was rude and said we must submit a claim with pictures which we did. They said it would take a month for the insurance to send us a check and we are still waiting!! Six months later and not even a word regarding our claim. I don't know how this people still get customers. I will report them to the better business bureau so they don't scam decent people!! This is not the way to do business in this country!!!
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June 2022 by Eugenia R.
The worst of the worst!!!We had the most horrific experience with this so called movers. We used them on January 2022. After taking your money via zelle, only via zelle (because they know there is no chance for a credit card dispute) they only cared to get our money and provide the worst service. They announce that they pride themselves on employing only professional and experienced mover.. Big lie!! The two men who came to move our furniture only cared about how much we were going to tip them and after two hours they stopped working unless we paid them additional time. On top of it, they broke our bed and didn't even care. When we called Edgar to the office to report the damage he was rude and said we must submit a claim with pictures which we did. They said it would take a month for the insurance to send us a check and we are still waiting!! Six months later and not even a word regarding our claim. I don't know how this people still get customers. I will report them to the better business bureau so they don't scam decent people!! This is not the way to do business in this country!!!
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June 2022 by Alan Perskin
They sent to gentlemen that I believe will Venezuelan, did not speak a single word of English. One match to tell me through an application on his cell phone that he has just entered the country. Diego who is the salesperson there estimated the job in a fashion to secure the job at saying that they would be loading for an hour after seeing pictures of everything there and offloading about the same amount of time. I cut down the amount of things they had to handle, PS they loaded there from 10:45 a.m. up until 3:45 p.m. . I had both places ready to receive or get rid of furniture. That didn't help. They did not have even a screwdriver with them. Everything they had to do they have to stop and use this application on their cell phone with voice recognition, which took multiple attempts to even capture what I was saying and then they had to wait for a version of what I was sayingA lot of times they forgot what I was saying. They loaded the truck wrong, which put items in the wrong place on the offload. These are unprofessional men. They did know to do the Oliver twist act twice on me. My blood pressure was so high I had to have my brother talk to them who's an attorney, he made an agreement with them to give them another $600. Of course I didn't satisfy them cont.
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June 2022 by Jessica L.
To start, I made an appointment with this company and a deposit. They never showed up. There was no communication or explantation as to why, not even a curtesy call to reschedule. I called and text them for days afterward and finally got a sorry and they offered me a $50 discount to reschedule with them. I declined and asked for a refund for my deposit. A week later still no deposit refund. It wasn't until I threatened to go to the district attorney to report them as a fraudulent (scammers) company that they finally refunded me my deposit. What a nightmare. I was hoping that my experience was just a bad day for them but after reading the yelp reviews I felt the need to share my story as well. I hope this helps someone from going through the stress this company brought me on top of an already stressful moving situation.
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June 2022 by Cas H.
I hired them to move me in April 2022. I ordered 3 guys they sent two and one guy was clearly physically incapable of doing the work. They broke my bed. I filed the claim and they said to give them 60 days. I followed up several times and still no response. I would not hire them again. I also recommend that you find a more reputable company.
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May 2022 by Karl T.
Booked our move from Coral Springs, FL to Avon Park, FL (148 miles) Truck that arrived was marked American Fruit? Edgar our salesperson had come to estimate the job and we found out on the day of the move he sent a truck that was too small. We began to worry but the moving staff assured us everything would fit. When it became evident that it wouldn't a call to Edgar on how to resolve the issue was met with "I can't help you". I was forced to rent a uhaul to finish the move the next morning. Upon arrival multiple issues with damages and missing items. After contacting them again they sent me a "weak" copy of a copy of a claim form. Sent to their office and never heard another word ($1000 in damages). DO NOT use this company they are unprofessional, unresponsive, and unable to do a good job. The bitterness of poor customer service still lingers 6 months after the move. Please be prepared to be ripped off.
