May 2018 by Christina S.
Yesterday, my boyfriend & I went into a SunTrust bank in Tamarac, Florida ( off of commercial & university) to deposit his check. I have never seen such unprofessional, RUDE & terrible customer service at a bank! He's worked in the banking field before & I've always banked with several A+++ banks myself & have always had outstanding service with "my banks". SunTrust will now never be one of my banks !!! There is a girl there, light-skinned black girl, with curly short hair & brown eyes. She's downright HORRIBLE !!! She refused to deposit my boyfriends check so he asked for her to cash it instead, which she did. As she was handing him the cash, he then says, now I want you to deposit it. She refused!! My boyfriend "outraged" by her attitude, then looks at the other teller & asks him to cash the check. The second teller, looked over at this female coworker & said "come on, let's just deposit his money to his account" she said "NO, do not deposit his money" tension was high now, if you can imagine things were escalating!! This teller didn't even give him the coin change from his check, only the cash. They wouldn't even get the manager to come help us. I was at a total loss as to why this was even happening, because banks are in business to hold our money. Banks make money off of our money that they hold, I'm confused as to why the teller did not want to deposit more money. WEIRD!! If you think matters couldn't get any worse, we went outside to their ATM - deposited the money, called SunTrust customer service, reported the incident, while we were reporting the incident my boyfriend went back in to talk to the branch manager. His name is Mark, Mark apologized for this tellers mis-information as he said "maybe she was confused as to all the legalities & rules in the banking industry". Yeah, B.S Mark, that reflects poorly on that branch training!!! He said she should've deposited your check ! Hmm , you don't say. . . But guess what happened when we asked for the rude tellers name. . . wait. . . here's the kicker, " The branch manager gave us a fake name for this girl"!!! Mark knew we were on the phone with SunTrust corporate incident reports and they were asking us for her name. He gave us a FAKE NAME! He said her name was Nicole Thompson & Suntrust corporate said there is no Nicole Thomson that works at that branch. Hmm this makes me question what kind of shady business is exactly going on at this location and I think corporate needs to take a deeper look. Surprisingly my boyfriend still wants to bank with SunTrust because he loves another SunTrust employee that is outstanding in the SunTrust near Victoria Park, East Fort Lauderdale. Even though I personally was not the one being treated unfairly, I am a firm believer, what's right is right and what's wrong is wrong and this needs to be reported!!!
