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February 2024 by Stacey Louise
HORRIBLE CUSTOMER SERVICE . The baboon at the front desk didn’t even welcome me or smile and I looked in her face smiling for 5 seconds. The other heifer , didn’t know the zip code or if there was a penalty on CD
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January 2024 by Jack Sinclair
These people work hard. Tellers are great.
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December 2023 by Alojah Heath
When You Walk In The Second Banker On The Left & Another Lady Behind Counter Assisted With My Account. She Opened Two Accounts Instead Of One , She Also Was Talking About Fraud . But Somehow Opened Those Accounts (TWO) And Messed One Totally Up In My Name . Til Where It’s In The Negative ! I Am Walking Into The Bank And Will Gather Everyone’s Name And Report Them To Better Business Of Bureau !Handled Situation In A Very Sneaky Pessimistic Way !I Do Not Recommend!
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November 2023 by Monica Banks
I should've read the reviews they 100% accurate,I was told I had to visit a branch because of a zelle transaction because my account is new smh what's the use of having an account if I can't use it when I need to can't wait to 9 o'clock I will be closing this trash account smh
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November 2023 by Michael Bryant
Truist charges a fee to receive Zelle payments to a business account. This is unsatisfactory.
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November 2023 by Tania Altieri
They really need to get rid off that beast at the front desk she is so damn rude I would never do business with them and I will be sure to let the world know
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June 2023 by David A
This place practices usury.On the last payment of a 7 yr auto loan, THEY decided not to process the automatic payment. I found out when I received a delinquent notice. I called and was told due to a merger, some automatic payments did not process, and I had to go in person to a branch and make the payment.Their problem, had no problem charging late fees and addition interest. The incompetent person at the desk originally told me an amount without additional fees… but oh sorry, you need to pay the late fees… LATE FEES???? They didn’t process the automatic payment. That is usury shame on these people.DO NOT DO BANKING WITH TRUIST!!!
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March 2023 by mikeinchgo
Horrible experience for a HELOC loan. I have an 830 FICO score and no CC debt. I have 3 properties with perfect loan histories and I am 63 years old. The property in FLL has about 75% available equity. I only want about 40%. A woman who called me back who I could barely understand, said that I needed to COME IN PERSON to fill out the application and I am in Chicago? I realize there is rampant fraud, BUT PLEASE don't make me fly to FLL to FILL OUT AN APPLICATION BECAUSE YOU ASSUME I am trying to scam you. You want proof? THEN DO IT BEFORE FUNDING! NOT FOR AN APPLICATION....BYE AND BEST OF LUCK!
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January 2023 by Yacht Lifters
Stood in line for about 30 minutes with two people behind the counter that didn’t know what they were doing wanted to put a hold on a cashiers check
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October 2022 by Tori H.
I had a quick cash deposit transaction. Apparently nothing has changed since the 2016 review of the extremely sloooooooooow drive thru at this branch, only one elderly female teller. I sat there so long that I backed my car up to see if going inside any quicker and sadly same slooooow line inside and while standing in long line I noticed no cars in drive thru so I ran back to my car and by the time I pulled back to drive thru, 2 new cars had already got to the drive thru before I could get there. AAAAAAAAAAAAAH!!!!! Extremely frustrated with the horrible service today.
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August 2022 by Jyanna P
This is a horrible branch. The staff are incompetent and very rude especially Deanna. When I tried to get assistance from her regarding my accounts, she pretty much told me she can’t help me and recommended I open an account with a different bank instead of resolving my issue.
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January 2022 by Ashley Ash
One of the worst bank I have ever joined. Online banking is like pulling teeth without anesthesia. Will be taking whatever little money I have there and closing my account. Worst bank EVER!!
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April 2021 by James Harrell
Slow and they hate non customers. 7.00 to cash a check. Use a machine to count the money too.
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July 2020 by Eloise Nuby
So many cars in line with one teller and the inside closed.
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December 2019 by Ebony Brown
Slow service even though no one was in line and plenty of tellers available. They were to busy gossiping behind the glass to greet or even help me.
