-
February 2024 by Diana Ciechanowiecki
Andrew helped us set our phone and took the time to check all was set perfectly! Thank you !
-
January 2024 by Mario A. Miranda Patrono
Carolina from T-Mobile provides exceptional customer service with a friendly demeanor and a thorough understanding of the products, ensuring a positive and efficient experience for customers. She goes above and beyond to address concerns and create a seamless interaction.
-
November 2023 by Alexandra Arbelaez
Horrible customer service! It seems like this people are working unhappy and/ or under a lot of pressure!.. then do not deal with customers..Ive should started seen the reviews..and there is a reason why you guys have the worst in the area...
-
September 2023 by Jasmine Saceda
Absolutely intolerable customer service! Came in here the other day and was “helped” by Sebastian. He kept sending me back to Apple to activate my phone number. How though? When I am a T-mobile customer? 4 hours back and forth to both stores and to be talked to in a condescending way by a troll. Good luck to you Sebastian and your rotten and lazy ways.And is this the only T-Mobile in the world that won’t let you connect to their WiFi when uploading your phone being a paying customer for years?
-
September 2023 by Francesca Carbone
Staff was attentive and welcomed me as soon as I walked in, I explained to them my issue and they were able to guide me towards a solution without a problem. I’m completely content with my experience, if I were to ever need to visit t-mobile location I’d find my way back to this one!Special thanks to Carolina and Sebastian for working together to help me!!
-
September 2023 by paula santiago
Diamond is amazing! She helped me change my screen protector and told me about the current promo for the Apple Watches since I’ve been considering getting one for a while. 10/10 customer service!!!
-
September 2023 by Anton Tonchev
I bought a phone here, it took 2 days and it still hasn't activated. Don't have access to a phone 2 days cause of them. Sales Rep #. ****935. Seriously, the worst customer service ever.
-
August 2023 by J H.
Absolutely intolerable customer service! Came in here the other day and was "helped" by Sebastian. He kept sending me back to Apple to activate my phone number. How though? When I am a T-mobile customer? 4 hours back and forth to both stores and to be talked to in a condescending way by a troll. Good luck to you Sebastian and your rotten and lazy ways.
-
June 2023 by Raphael R.
They're supposed to open at 11. 15 minutes later, still not open, and people losing their patience. I ended up leaving.
-
December 2022 by Rita Feuerbach
I received some great information from Richard also but I had to leave because I had an appointment when I came back a few hours later, he was on his dinner break so that's when we're Rachel help me. They both did a wonderful job, explaining how the promotions worked, and they save me a lot of money. Thank you T-Mobile.
-
October 2022 by Ceraya Gibson
T-Mobile is great but the 3rd party insurance they use sucks
-
October 2022 by Andrew Welch
Richard the manager was very courteous and knowledgeable.
-
October 2022 by Sebastian C.
Matt I want to thank you for your help today with my phone. Going through a divorce I've been very stressed out. Thank you for helping me get a new phone number and new device and for helping me remove other information. It was so nice to have the help today. Thank you so much you're a phenomenal employee. T Mobile don't lose this one!
-
August 2022 by Sugga K
Raphael at T-Mobile at Galleria mall was so helpful and made me feel comfortable with one of my first big purchase as an adult.
-
August 2022 by R P
Staff provided very professional, courteous service and a great deal. I highly recommend them. Already spreading a good word to friends and family.
