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January 2024 by Rita Minero
The management and staff at the Plantation branch are always so pleasant and helpful. The manager was patient in helping me. I had a difficult surgery and she showed so much empathy.
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January 2024 by Angel Montalvo
Every time I come to this branch I receive the best service from Keston... not only is he courteous the entire time, but he makes sure he explains everything in detail so that I leave with peace of mind, and a satisfying smile.
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December 2023 by Steve Bolek
All the staff at Jacaranda Plaza Branch are friendly and dedicated to Customer Service. Gisselle the Manager is knowledgeable, by the book, but fair and friendly.
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December 2023 by Gerald Williams
Keston has been a huge help for me with my time at tropical he’s the biggest reason I’m still with the bank. I love tropical they are very customer friendly and they always are there when I have issues especially Keston he’s the best always there when needed.
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December 2023 by Ray Heaton
I can't say enough nice things about the Plantation office of TROPICAL Financial Credit Union. Especially the Assistant Manager James Nunez. His assistance on a financial problem I had dealing with my Uncles account was superior. His courteous, professional and very knowledgeable approach to my cituation removed all the stress I was having in how to handle my problem. It was all handled in a time sensitive manner and I couldnt have been happier with the results. Professional handling of all my accounts with a friendly touch is why I am a very happy customer. James manner was more like we were sitting around talking at my house instead of being in an office. The friendly way I was treated with such positive results is why I wanted to acknowledge his efforts on my behalf. THANKS James Nunez. Your the BEST.
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December 2023 by Connie Castro
I had a Representative by the name of Mr. DAN MEDINA in the Sunrise location. I have never seen anywhere a Representative that was so Efficient, Effective Professional, Polite, Knowledgeable and Detailed as Mr. DAN MEDINA. He listens and makes the Customer feel like they are #1 and have completely resolved all interactions. DAN MEDINA is definitely an Asset to your Company and is Management Material.He's what Customer Servuce should be all about and he lives up to that and more. I'm giving him 10 Srars because he deserves it. Thank you Mr. DAN MEDINA for your Highest Quality in care.
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December 2023 by Stacey Parchment
I came to the Plantation location with my boyfriend to open a joint savings account and Keston Strachan made the experience a easy breeze. He answered both our questions and was very professional while being personable. Ty Keston S
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October 2023 by David Winogrodzki
33 years with Tropical and by far my favorite experiences are with the Sunrise Branch. Always happy to walk in and enjoy the great smiles and good afternoons. In my time I have sent many friends in and Always get great feedback from my friends. Happy to still be with Tropical.
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September 2023 by NICOLE CLARKE
My first time ever in TFCU and Dan Medina made me feel like I'd been a member for years. He answered all of my questions thoroughly and was quite a gentleman. I pray all of my TFCU experiences will be as great. Ty TFCU. Ty Dan Medina!
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September 2023 by Robert Miller
TFCU..Simply excellent, excellent service, excellent atmosphere, excellent service with great knowledgeable people Jill was very helpful and so friendly too talk with she was well spoken and so pleasant just an all around fantastic joyful place too come and conduct business or any financial advice just totally amazing thank you Jill so appreciative of you.⭐️⭐️⭐️⭐️⭐️
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September 2023 by B Thomas
I’ve been a member with Tropical since 2009. I’ve had offers to other banks many times, the so call (big banks) I always refuse. When you walk in tropical they call you by name, they’re very personable that’s what I like. Take for instance this morning I had a problem with some banking issues and spoke with Jill about it, she said James is the one that takes care these kinds of issues. Immediately she went over and spoke with James and he said he’ll take care of it. I also received a call to let me know when it will be resolved. Thanks to Jill and James for all their help. Appreciated customer. ❤️
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July 2023 by Tyler Meek
0 stars. I work for a dealer and they refuse to give payoff info over the phone. you have to go back to the 80s and send them a fax that they won't respond to. and the employee I spoke to was pretty rude over the phone about it. oh and you can't forget them leaving you on hold for 45 mins plus every time you try to call them to get the issue resolved
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May 2023 by pahdds
I recently had a very frustrating experience concerning a relatively simple problem with their online help/support and in the process was given very inaccurate information. After several days the issue was resolved. But after taking action on this review I have to admit they actively reached out to me in the process and follow-up. (thank you Angel Gonzalez). They do care about their reputation. Just unfotunate there was so much effort for a simple issue.
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April 2023 by James V.
Getting the loan for our 2014 Prius was easy and given the time period 2019, the rate was low. The problems really hit hard when we tried to sell the car to Webuyanycar.com, who by the way was very fair and offered a good price for our car. TFCU made it virtually impossible to sell our car in real time buy stonewalling and refusing to give us the written 10 day payoff which is standard in trading or selling a vehicle with a lien. We and the wbac.co both tried numerous times via phone and email to get this critical information on the day of sale and were left on hold for ridiculous periods, emails never answered and when finally getting a rep from TFCU were prevented from getting a payoff in the present, told it could take up to 3 business days, were denied connection with the payout department and promised a call back and maybe a payoff faxed to our buyer in several days, no promises. Wbac.com's agent had never experienced anything so incompetent. We have also filed a complaint with the State of Florida. Avoid Tropical Finance at any cost, even if they give you a loan interest free!
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April 2023 by Martha Valencia
If I loved this branch and my credit union ! Now I’m thrilled in love Sandra and Katie are excellent people , and the manager always goes above and beyond for providing excellent customer service to their members I love this bank even in the most difficult times Katie hugged me with the loss of my sister her empathy was unreal and I’m very grateful for the gift she gave me on the name of the bank.
