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January 2024 by Michael Griede
Never answer there phone
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January 2024 by Brianna Lopez
The store and the staff are very friendly but you have to be careful because on December 24 I bought a gift card and now they tell me that they do not have the funds that I entered. I call to make the claim and no one answers. I didn't go to the store and they say to call, they don't want me. Return the money I paid for the card, what can I do? I'll give you all the proof on the receipt.
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November 2023 by Kim M.
Walked in looking for something ...no hello / just stares at me. I was standing in front of drawers looking for my size but the girl had a cart blocking me and kept folding clothes with another girl and wouldn't budge. I could have politely asked her to move but again why should I? They care nothing about customers here. Another customer came over asking where something was and the worker looked annoyed. This used to be THE place to shop / not anymore.
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August 2023 by Carlos Mendoza
Nice variety of clothing.
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June 2023 by Kitty Cat
Sign up for rewards and coupons. Friendly and helpful staff. VS and VS Pink side by side. Easy order online and pick up in store available at this location.
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June 2023 by Emily Finton
Because the cashier didn’t do her job correctly and left the security sensor on my shorts I am now stuck with a useless pair of shorts I spent over $30 on because they refuse to take the sensor off since I no longer have the receipt. I understand stealing and needing a receipt, but I purchased 3 more pairs of shorts and could show my bank transaction as proof. Not sure what else I can do. Worker almost didn’t give me shorts back when I brought it in to show her. Sooo now I have a pair of shorts with a giant sensor on and zero help from them when it’s their fault it’s on to begin with.
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June 2023 by N C.
Terrible service, the whole store needs to be cleaned and refreshed. Displays are outdated, old and dirty, which is probably why staff has no pride at their work location. You will not even get greeted with a "hello" or "thank you" when completing your purchase at check out. what happened to basic customer service skills? The staff needs to be trained adequately. Also, if you ask staff for questions about a size, beware, they will act very annoyed and that you bothered them with a question. Overall just completely disappointed with Victoria secret at galleria mall.
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January 2023 by Monique Theo
I don’t know about Victoria secret anymore, I was so disappointed when I purchase clothing for my family members for Christmas, and discovered Holes in both of the items. Precious time wasted can’t give these as gift for Christmas anymore and finding my valuable time to go into the store to return these items. Highly Disappointed.
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November 2022 by Mia Quandie Auclair
I always like to go there but the cashier was pretty rude with me as she didn’t seem to like her job… and she might have put (accidentally I think) a piece of clothes that I didn’t want to buy or never put in my bag to buy. I’m back in Quebec and I can’t return it unfortunately!
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July 2022 by bob isaac
I like when my girl freind wears on her....so sweet, so attractive...
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July 2022 by Denise Moore
Ordered some perfume and lotion on line it was shipped with a broken top on both items so I had to go to the store to exchange it. The store was fine cashier was courteous & nice.
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March 2022 by Simone Campbell Holzman
I haven't met a likeable VS Store Rep in 10 years until today. Liz was excellent!!! VS Customer Service mis-coded some items on my online order, so when I went to the store to return some items, it was difficult. Liz showed patience and professionalism the entire time and corrected something that wasn't her fault to begin with. She makes me want to shop in-person in the future. Thank you!
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January 2022 by Joseph Hansen
I don’t know why they put 7pm as their closing time, but turn us away at 6:40 because of ‘closing processes.’
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January 2022 by Monika Wypych
Well i was asked if i need help only once just when i entered the store and when i needed an assistance no employees where found on sales flloreA rather shop at Aventura then here.
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November 2021 by Tariel Henry
Went there many times after my first visit, very accommodating and wonderful hospitality and the undergarments are top notch.
